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Before i booked hotel i was told it was a 10 min walk to Riverwalk it takes us a good 30 minutes. Breakfast was not good not many choices. Hotel needs to be updated. Will not stay here again. The room had ceiling issues that...More
Thank Denise W
Response from Matthew O, General Manager at Residence Inn San Antonio Downtown/Market SquareResponded 1 week ago
Thank you for staying with us! I am very sorry to hear it took you 30 minutes to walk to the Riverwalk. The main portion of the Riverwalk begins about 6 blocks away. I will be sure to make certain the front desk gives this...More
When we checked in Jerry, the front desk manager, was not able to provide us with an upgraded room – but he really did better than that, he gave us Room 134, a very nice studio – in the separate building, with easy access right...More
Just completed a three week trip and had a very comfortable stay. The staff is wonderful and did a great job even under duress (major water pipe burst which flooded the elevator lobby.
Juanita is special... she took great care of my room and her...More
I'm in San Antonio for business... with a hectic 6-to-6 schedule. To come back to the hotel after a long day to a perfectly-made bed, impeccably clean room, FREE FOOD and DRINKS (every Monday, Tuesday and Wednesday nights, Residence Inn offers a mixer with snacks,...More
Response from General M, General Manager at Residence Inn San Antonio Downtown/Market SquareResponded 5 January 2018
Hello Chophelie, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look...More
Our room was perfect for our new family. They even had the pack-n-play ready for us in the room after we checked in and walked around for a little bit. Even though the hotel was a little crowded (as to be expected during the holidays)...More
Thank Angela S
Response from General M, General Manager at Residence Inn San Antonio Downtown/Market SquareResponded 2 January 2018
Angela, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is...More