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Hawthorne Hotel

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#1 of 2 Hotels in Salem
Certificate of Excellence
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1,863 Reviews from our TripAdvisor Community

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Showing 1,840: English reviews
Nova Scotia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 October 2014

My husband and I stayed here for 4 nights last week, It was a great experience once again! The Hawthorne is very comfortable and relaxing, barely any noise. We had a pet with us and stayed on the 6th floor. We had a problem with our wifi (our fault) but the front desk staff were very helpful and got it... More 

Helpful?
Thank SalemMassLover
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear SalemMassLover, We are so happy to have our regular, repeat customers like you. Thank you so much for your loyalty to us. We are especially pleased to note your comments about our very fair room service pricing, and our extra comfy beds and bedding. I do apologize that our new clerk had not been fully trained about our normal... More 

Rochester
1 review
Reviewed 7 October 2014

The Hawthorne Hotel is the perfect place to stay in Salem. Right in the heart of attractions, museums, shopping and restaurants. Park and walk to everything. Great staff, very attentive. Will return. ☆

Review collected in partnership with this hotel

Helpful?
Thank Joe L
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Joe L, While your review is brief, I think the better word is succinct because you cover all the important aspects of what a stay at the hotel is like. Thank you so much for your review of the Hawthorne Hotel. We hope you will come back again soon. Juli Juli Lederhaus General Manager More 

Carbondale
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 October 2014

Beautiful place to stay!! My family loved it!! This was our second time and it's the only place we will stay when we come back!! It is a great location !! The staff is so friendly and helpful! We cant wait to come back!!!

Review collected in partnership with this hotel

Helpful?
1 Thank Holly W
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Holly W, You are so nice! Thank you for your review of the Hawthorne Hotel. Clearly as a repeat guest you know what to expect from our hotel, and are pleased by it – just exactly the outcome we hope to achieve. We are looking forward to your next visit, and hope you are too! Sincerely, Juli Juli Lederhaus... More 

Bristol
1 review
Reviewed 7 October 2014

Hawthorne Hotel is the epitome of New England. You feel like you stepped back in time when you are there. So beautiful and so much atmosphere. In the heart of Salem so the perfect place to stay! luv it

Review collected in partnership with this hotel

Helpful?
Thank Stephanie K
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Stephanie K, What a nice review. You clearly understand the essence of a Hawthorne Hotel visit. Thank you for your recognition of the Hawthorne Hotel as part of a special stay in Salem. You are so correct in your viewpoints about a stay with us, which makes your review all the more valuable to future travelers. Thank you again,... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 October 2014

Horrible horrible horrible. Want here with my wife on our honey moon. We stayed one night and ended up leaving early. 250 bucks for a room that was a complete sauna. We complained and we were told to open a window and given a fan. A fan that happened to be COVERED in nasty basement dust. upon returning the fan... More 

Helpful?
3 Thank Brentispissed
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Brentispissed, We are so sad to review your review, which was clearly written during the night when you were upset about the temperature of your room. We do wish you had waited to write a review after completing your stay, because as you know we did change your room that night to a room in our guest house which... More 

Bridgeville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 October 2014

Had a wonderful time. Hotel is centrally located and very easy for walking to and from anything in the city. Staff is very accommodating. Cleanliness is excellent. Second time here and would certainly recommend this hotel to anyone. The restaurant was excellent and the tavern equally fine!

Review collected in partnership with this hotel

Helpful?
1 Thank SecOndtimer2014
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Tony I, Clearly you really understand what makes the Hawthorne Hotel the ideal place to stay in Salem. Between our great location and outstanding staff, we really do offer what you cannot get elsewhere. We do know that we struggle with the heating and cooling system in the “shoulder” seasons of the year, and we are installing new thermostats... More 

Chesterland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 October 2014

Location, location, location is what the Hawthorne has got going for it. The staff is very accommodating & will help you with your needs. The facility itself could use updates especially the room bathrooms & the fact the temperature controls in the rooms really don't do anything.

Review collected in partnership with this hotel

Helpful?
Thank Tony I
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Tony I, Clearly you really understand what makes the Hawthorne Hotel the ideal place to stay in Salem. Between our great location and outstanding staff, we really do offer what you cannot get elsewhere. We do know that we struggle with the heating and cooling system in the “shoulder” seasons of the year, and we are installing new thermostats... More 

Austin, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2014

Good location within easy walking distance to Salem's attractions. Onsite restaurant and tavern provide late eating options when others in town are already closed. Friendly service - they even called the room to make sure everything was OK.

Review collected in partnership with this hotel

Helpful?
1 Thank Charles D
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Charles D, Thank you for your review of the Hawthorne Hotel. We hear over and over again about what a great location we have, and we know that is so important to the majority of visitors. Being located right on the beautiful Salem Common, and centrally located to all the attractions does make the Hawthorne Hotel the first choice... More 

Cape Cod
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 October 2014

That rehersal dinner set the tone for the whole wedding weekend. The party at the Hawthorne Hotel, hosted by the grooms parents was superb, great menu from served hors d'oeuvres, through bountiful buffet dinner and desserts. Beautiful room with lovely flowers on each table, comfortable seating and ample servers, to be graciously helpful. Many thanks to the host and hostess... More 

Helpful?
1 Thank buandgigi
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear buandgigi, We always appreciate hearing back from our guests who book special events at our hotel. All of your lovely comments will certainly be helpful to future visitors looking to have similar kinds of parties. We will certainly pass on your nice comments to our Executive Chef, as well as to the banquet and catering staff who created this... More 

Vineland, New Jersey
Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 4 October 2014

This was our first time staying here but we had visited the hotel's restaurant about 8 years ago when we last visited Salem. The hotel's restaurant and bar "The Tavern" is very good and a great place to wrap up your night whether you are staying at the hotel or not. The decor is old the elevators have a musty... More 

Helpful?
1 Thank reanbean1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear reanbean1, It never makes us happy to read a review where a guest feels their expectations were not met. However we do enjoy reading that our excellent service and cleanliness seem to make up somewhat for your concerns. Certainly the fact that you would stay with us again is the telling portion of your review. Should you wish to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Tavern on the Green
Tavern on the Green
Cuisines: American, Bar, Pub
Nathaniel's
Nathaniel's
Cuisines: American, European, Contemporary
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem area. Our 4-room guest house, the Fidelia Bridges Guest House offers travelers a unique experience in an historic property while enjoying all the amenities of the Hawthorne Hotel. All rooms have flat-panel 32inch high-definition televisions, iPhone/pod/MP3 player docking stations, twice the number of "squishable" pillows, duvets, newly renovated bathrooms with granite sink surrounds. Guests receive complimentary bottled water, complimentary coffee and tea 24-hours per day, complimentary use of the local YMCA with two indoor swimming pools, as well as use of our on-site fitness room. ... more   less 

Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, On Salem Common, Salem, MA 01970
Region: United States > Massachusetts > Salem
Price Range: €103 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Hawthorne Hotel Salem
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Questions & Answers

Here's what travellers have asked, with answers from Hawthorne Hotel staff and other travellers.
12 questions
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Questions? Get answers from Hawthorne Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor is supposed to be very haunted. We stayed on 4th.”
  • 4th floor room
 of 5 bubbles , 24 Nov 2016 | Read review
“The suites are well worth the extra cost.”
 of 5 bubbles barbararaelavaqu, 13 Nov 2016 | Read review
“During the October Season Packages are offered, look to book the year before.”
 of 5 bubbles JosephN531, 6 Nov 2016 | Read review
“I requested a quiet room and it was granted (I was on the 5th floor).”
 of 5 bubbles Emilialoves2travel, 3 Nov 2016 | Read review
“The sixth floor is a pet-friendly floor, so if you don't want to be near potential noise, let the Concierge know ahead of time.”
 of 5 bubbles Oldradioguy, 1 Nov 2016 | Read review
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