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Westin La Paloma Resort and Spa

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#15 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
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Westin La Paloma Resort and Spa
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2,631 Reviews from our TripAdvisor Community

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There are newer reviews for Westin La Paloma Resort and Spa
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Showing 2,605: English reviews
Los Angeles, California
Reviewed 3 weeks ago

We returned to this beautiful venue for our company holiday event. I want to thank McKensie Neff, Margaret Warner, Meagan Moore, Eric Jabloner & Peter Mnatzaganian for their excellent work on making this event successful. Their professional advise on planning phase, kind service on the night of the event made our event special. If you are looking for a beautiful...

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Helpful?
Thank mwa310
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your wonderful review. We are glad to have such a wonderful and professional team to make your event memorable and seamless in excellent service. I will be sure to share your experience with our team members as well. We look forward to having you celebrate with us again soon. Happy Holidays. Be Well, Jim Morrissey- General Manager

Reviewed 3 weeks ago

Whether you are visiting a University of Arizona student, or planning a weekend get-away with your partner (or family / friends), you can't go wrong staying at the Westin La Paloma in the foothills overlooking Tucson, Arizona.

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Helpful?
Thank Rian V
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your wonderful review. We certainly take great pleasure in creating a memorable experience for you. We look forward to seeing your again during your next stay. Be Well, Jim Morrissey-General Manager

Reviewed 4 weeks ago via mobile

Rooms are impeccable, grounds are impeccable, pools for adults and kids, excellent restaurants, would visit again. Super friendly manager too! Had a wonderful Mother's Day Weekend, and would stay again.

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Helpful?
2Thank Schristian16
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

We thank you for your loyalty and wonderful feedback. We are pleased to hear that you enjoyed our wonderful grounds, pools and restaurants. We do hope you join us again whenever possible. Stay Well!

Reviewed 4 weeks ago

Maybe it's the time of year. We thought we would go someplace quiet and warm for the holidays. We got caught up in the travel disaster and stuck in Denver on our way here. So that wasn't a great set up for this stay. One chair n the patio. I guess we can take turns using it. Two drawers in...

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Helpful?
4Thank Ginmato
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your overall experience with us. We apologize that this stay was less than exceptional for you. It is disappointing to hear that our team did not perform at the level we expect, and in turn affected your stay. We do share this feedback with our Housekeeping and Engineering teams to ensure they understand how we will...

Brooklyn, New York
Reviewed 4 weeks ago via mobile

We have stayed several times at this hotel and thoroughly enjoyed it every time until now. The restaurant facilities especially need a major upgrade. It seemed to us that the restaurant was not as busy as it had been in the past and thus had difficulty keeping experienced staff. The breakfast buffet has been eliminated except on Sunday, and some...

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3Thank bawe
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for the insight as to how we can improve our Restaurant service and food quality. We are truly sorry that your overall stay was affected by the food and lack of service basics. We share your feedback in real time and our Chef has already made adjustments to the French Toast to ensure its quality moving forward. We...

La Quinta, CA
Reviewed 4 weeks ago

The Westin La Paloma Resort and Spa is a sprawling property with beautiful landscaping and spectacular scenic views. We were greeted at the front desk by Donald who answered all our questions and accommodated all our requests. As it was already dark when we arrived, Ted from the bell desk loaded all of our luggage in his golf cart and...

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1Thank desertheat22
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

We are thrilled to hear about the multiple memorable experiences you enjoyed with us. Even more thrilling is the hospitable service you received from Donald and Ted! We do hope that you return to visit us again. If there is anything we can assist with for your next booking, please let us know. Stay Well, Jim Morrissey-General Manager

Tulsa, Oklahoma
Reviewed 4 weeks ago

I have worked in world class resorts for 30 years, and I have to tell you, the Westin La Paloma ranks at the top....The staff was incredible! from Valet to Room Service (and those wonderful chefs preparing dishes with the perfect mouthwatering Flavor) This was a special trip for us (a new couple) and they completely went above and beyond....

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Helpful?
Thank happieclan
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

I am so wonderfully pleased by your comments. We strive to treat all of our guests like family and leave a lasting impression on guests like you every day. I will be sharing your review with the whole team so they can be recognized. We do look forward to your next stay with us on 12/16/17. Stay Well, Jim Morrissey-General...

Airdrie
Reviewed 4 weeks ago

Perfect : location, weather, pools, hot tubs, etc. We had a extra nice room that looked over the golf course and out to the city. Swim up bar served great margaritas. Nicely kept grounds. Happy hour at the Mexican restraint is sunset perfect. Tacos to die for.

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Helpful?
Thank Larry P
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your review and sharing your memorable experience. On behalf of the team, it was a pleasure serving you during your stay. I am glad to hear you enjoyed a few of our many amenities. We certainly look forward to seeing you again soon. Stay Well, Jim Morrissey-General Manager

Phoenix, Arizona
Reviewed 15 December 2016

Nice....but........... We live in Phx and travel to Tucson 3-5 times a year. We usually stay at JW Marriott or Ventana Canyon, but we decided to stay at this resort on a recommendation from a friend. The resort and grounds are really nice. Friendly folks at sign in. This place is very spread out and you will need a cart...

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Helpful?
1Thank AZGT350
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

I would like to thank you for you honest and candid review. On behalf of the team and staff, I apologize that this was your first impression of The Westin La Paloma. I will be making sure that all departments are aware of this experience so it does not happen again. I do hope that you will consider giving us...

Tucson
Reviewed 15 December 2016 via mobile

Lavish, excellent views, plentiful amenities, friendly and hospitable staff. A great place to spend a couple of days with family and friends. Good food, plenty of parking. Nice to just walk around their well kept grounds if you aren't up to doing anything else. All in all,a great experience.

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Helpful?
Thank junaidadil
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

I am glad to hear that you and your family/friends enjoyed your stay. We are certainly pleased to hear that you were able to enjoy our natural scenery, pools and dining options. We certainly look forward to seeing you again soon. Be Well, Jim Morrissey-General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 

Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Region: United States > Arizona > Tucson
Price Range: €173 - €380 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Westin La Paloma Resort And Spa Tucson, Arizona
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#7 Green Hotel in Tucson
#9 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from Westin La Paloma Resort and Spa staff and other travellers.
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Questions? Get answers from Westin La Paloma Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room overlooked a busy highway. Make sure to ask for a room facing the mountains or pool!”
 of 5 bubbles meblake, 12 Jan 2017 | Read review
“Outlying buildings are distant from main clubhouse and spa facilities. Ask about the bathtub; the one in our room was made for an Elf.”
  • The
 of 5 bubbles 533marki, 4 Jan 2017 | Read review
“we liked level 2 so we didn't have to use the stairs”
 of 5 bubbles worldtravelerT1820IO, 3 Jan 2017 | Read review
“ask for room by pool”
 of 5 bubbles 565russellm, 3 Jan 2017 | Read review
“If accessibility is an issue for you, mention it at registration. It is a spread out resort, many steps and inclines/declines to negotiate.”
 of 5 bubbles AZFan, 2 Jan 2017 | Read review
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