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Westin La Paloma Resort and Spa

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#16 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
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Westin La Paloma Resort and Spa
Westin La Paloma Resort and Spa
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2,659 Reviews from our TripAdvisor Community

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Showing 2,632: English reviews
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Doylestown, Pennsylvania
Reviewed yesterday NEW

Enjoyed a winter vacation in Tucson staying at La Paloma. Pleased with assistance at check-in for a room accessible to parking and pool area. Room was well done with sufficient drawer space for clothing during stay. The remodeling of rooms and pool area was well done except that shower was forced in design adjacent to toilet. This led to lack...

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Helpful?
Thank Bob D
Seattle, Washington
Reviewed 2 days ago NEWvia mobile

Large convention resort, dated and in need of a total restoration, not just soft and hard goods. That said, very nice facility with friendly and accommodating staff. Spartan desert landscaping throughout the resort is exceptionally well maintained. Large pool area looks very inviting. Azul serves a very competent breakfast and the servers were outstanding. Contingo on premises serves contemporary Latin...

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Helpful?
Thank yogifoodi
Atlanta, Georgia
Reviewed 2 days ago NEWvia mobile

My husband and I decided to stay here so we could play the golf course. The hotel was beautiful and the service outstanding! My only complaint was the mattress which was way too hard. They did bring us an extra duvet to sleep on top of. We had a maintenance issue - shower not draining - and they fixed it...

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Helpful?
Thank Swing65
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your 5-star review! I am pleased to hear that you and your husband were able to enjoy your stay. We certainly look forward to seeing your during your next stay with us. Stay Well, Jim Morrissey-General Manager

Toronto, Canada
Reviewed 3 days ago NEWvia mobile

I travel for business over 200 days per year. I generally stay in brands that are much higher end than the Westin, but I do have found memories of Westin. I used to stay in Westin's a lot about a decade ago. They are reliable, generally clean and good service. So the pros and the cons: Pros: - rooms were...

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Helpful?
Thank 66_JAC
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your concerns during your recent stay with us. I do apologize about your lengthy check in process and in-room dining experience and will be sharing that experience with our leadership team. I sincerely apologize if your delivery associate did not convey our process for tray collection. Due to the layout of our property we ask that...

Reviewed 6 days ago NEW

This was an amazing place to say with a very relaxing atmosphere! They have so many activities and even a lap pool! Great service and close to the airport. You will NOT want to leave! Will go back again!

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Helpful?
Thank BaldSerb
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your 5 star review. I am so pleased to hear about your rejuvenating experience. We take great pleasure in knowing that your experience was refreshing and revitalizing. We certainly look forward to your next stay with us. Be Well, Jim Morrissey-General Manager

Austin, Texas
Reviewed 1 week ago

On check in I was told that I would be upgraded because of my platinum status. To an especially nice room with a view of the golf course. Which needs to be cleaned but that she would expedite that being done. I told her that was nice of her but I did need to leave in an hour or so...

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Helpful?
Thank 652arnold
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience with us and I want to apologize for the multiple problems you encountered. The details you have shared are appreciated as we are constantly training our teams. The arrival experience is very important to us and our staff did not execute yours well at all. I have shared this with our Rooms and Food...

Reviewed 1 week ago via mobile

The hotel is absolutely beautiful The people that work at the resort are super friendly and accommodating I decided to have a spa day the last day of my business trip The entire package was rushed It was not relaxing at all. The massage Was OK except for it was abruptly ended And gave no time to wake up and...

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1Thank Wendy K
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your feedback about the Resort and Spa. I am thrilled that your experience with the Resort staff was outstanding. I am very disappointed that the Spa staff and services did not perform in the same way. I am sharing this feedback with the leadership team of the Red Door and apologize for the disappointment. Stay Well.

Lancaster, PA
Reviewed 1 week ago

Pool areas is one of the best in Tucson, love the slide and pool bar! Was there for the gem show, a little far from the shows but worth the drive. Nice restaurant but breakfast was cold and service was poor.

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Helpful?
Thank freespiritbb
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for staying with us during the gem show. We appreciate the opportunity you gave us and the feedback about the breakfast service and quality of food. Stay Well.

Carlsbad, California
Reviewed 1 week ago via mobile

You don't get what you pay for. The suite I was in wasn't adequately prepared for guests even though I checked in late that night due to a delayed flight. Several power outlets were not working. Cabinet doors were falling off and barely hanging on. Room service food was absolutely horrible with the exception of their breakfast omelette. Trying to...

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Helpful?
Thank Sandra G
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share your experience with us. I apologize that your stay, quality of the room and the service was poor overall. I am sharing the billing concerns with our Accounting team immediately in order to rectify any outstanding holds on your card.

Washington
Reviewed 1 week ago

Stayed here for 3 nights. Older but well maintained hotel, beautiful grounds, pleasant surroundings, efficient staff - for the most part. Not inexpensive in itself and then we find there was a resort fee of $25 per day. It was certainly written in small print which we neglected to read but it was not mentioned at check-in. We had no...

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Helpful?
Thank EMA47

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 

Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Region: United States > Arizona > Tucson
Price Range: €160 - €405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Westin La Paloma Resort And Spa Tucson, Arizona
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#8 Green Hotel in Tucson
#9 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from Westin La Paloma Resort and Spa staff and other travellers.
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Questions? Get answers from Westin La Paloma Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A bldg was close to parking, Starbucks, lobby, and restaurant.”
 of 5 bubbles freespiritbb, 14 Feb 2017 | Read review
“Top floors = best view”
 of 5 bubbles 581waynen, 14 Feb 2017 | Read review
“I followed other reviews to ask for room away from road noise.”
 of 5 bubbles FishingPastor, 9 Feb 2017 | Read review
“Get a room on the top floor of your building for sure as there is quite a bit of noise from people walking outside on the paths at night.”
 of 5 bubbles mattbU2202RF, 7 Feb 2017 | Read review
“It better be the TOP floor; but there is no guarantee you'll get it.”
  • The quality of this 5 star resort
 of 5 bubbles 1lornie, 6 Feb 2017 | Read review
5 of 5