Stayed at the Omni Tucson in February for along weekend golf getaway. Great location and a great resort. Legends Bar and Grill had excellent food and service. We will return for a longer visit in the future.
Coming from New Mexico after our Guv once again shut down the state(including golf), I was a little hesitant to book this resort after reading some of the negatives. Big mistake. This place exceeded every possible expectation. First the resort then staff, food, and golf. I got one of the casitas next to the pool. I’m guessing 500sf +/-. Nothing could have been better. Really clean with all the amenities and my housekeeper Bashra did all she could during my week to make sure I had everything I needed. Nice option about the pool and spa is it’s open 24/7. I’m an early riser and jumping in the spa at 0500 is not a problem. The staff from grounds crew to the front desk were all friendly and responded to every request. It was a treat to experience real customer care in this day and age. The food options are limited to Legends and Bob’s Steak House. While a little expensive the portions are huge. Plus as a golf package deal I got 20% off. Do not miss a Filet Mignon at Bob’s. Probably one the best of my career. The French toast for breakfast was also exceptional. You won’t need syrup so don’t even ask for it like I did. My only small complaint is lack of snacks/sweets. At one point I was jonesing for a Snickers and had to leave campus to get one. Now the golf. I’m a solid 12 hdcp and have never played a desert course before. You see them on tv with the lush green fairways (over seeded rye) bordered by the brown rough. Both courses Catalina and Sonora were in exceptional condition. The greens, while not overly contoured were incredibly fast probably at least 12+ on Stimp. My first couple of days 3 jacks were the rule. Being in the desert I was surprised with the number of water hazards especially on Catalina. 18 on Catalina has three water hazards in front of you. Maybe the one on the left isn’t in play but I snapped hooked one in it. The 15th par 5 on Sonora goes straight up hill and I mean up. My second shot must’ve rolled back 15 yds or more. The hole is similar to the 15th at Black Mesa in Espanola NM. I have no idea how anyone could find fault with this place. Maybe I had all the stars aligned just right, but I came for the golf and was blown away by the rest. …
Our annual visit was again excellent. The rooms are very spacious, very clean, and well supplied with amenities. The staff is first class and professional. Check in process was quick and efficient We are looking forward to our next visit. Another positive note was to see the promotion of Antoine from Bell Captain to Front Desk Customer Service. His personality and efforts are an asset to the Omni.
The rooms were clean and spacious. However, what a disappointment. During our two day stay, even though we paid the $29.00 per day resort fee, we never had internet in our room. The front desk suggested we sit in the lobby to use the internet. At first the excuse was the internet was overloaded. Next the excuse was a power problem to the internet tower. The Legacy grill was a joke.
Good points: the room was clean and great view of the 9th hole. . The hotel needs updated-huge bathtub, but tiny shower! No amenities, not even a blow dryer! No microwave and had to pay EXTRA to have a small refrigerator delivered to our room, which froze all of our food (even had it at the lowest temperature) Pillows were worn out and stained. Many, many steps up and down to our room,. My biggest complaint was there was no room internet service! I talked to the desk many times over 2 days, they finally just quit taking my phone calls. I could just go down to the lobby!!! Extra $29.00+tax a day for the resort fee which included the internet! Parking +tax also. It would be nice if they increased the rate and didn’t nickel dime you!