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Super Inn

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1031 E Benson Hwy, Tucson, AZ 85713-5028
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About

#126 of 138 hotels in Tucson
Location
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Service
Value
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HOTEL CLASS
Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Pool
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Room types
Non-smoking rooms
Family rooms
24Reviews0Q+A8Room tips
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JonBz wrote a review Oct 2019
2 contributions
Management and staff very helpfull...> Made me feel safe. Respectably Improved Atmosphere. Most inexpensive hotel/motel in Tucson. I wanna stay a month! Right next to ampm and Walmart. JBz+++248 For price A++++
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Date of stay: October 2019Trip type: Travelled on business
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lathamtracie wrote a review Feb 2017
San Diego, California21 contributions10 helpful votes
+1
First off I want to start with the Super Inn is previously known at the Knights Inn. The receipt we got still has the Knights in printed on it. A girlfriend and I had a trip planned for Tucson last week. I had made prior arrangements a few days earlier and booked a hotel with hotels.com. I wanted to make sure we had a hotel with 24hr desk service because I knew we would be arriving late as the drive from San Diego takes about 6hrs. We arrive around 1:30am to check in. The two men behind the counter (one of them the owner) couldn't find my reservation. It took about ten minutes for them to finally find it on the printed out reservations list, even after I spelled out my name. Anyways the guy try's to put me in a smoking room when I had booked a nonsmoking room. He said he didn't have any nonsmoking rooms available. I'm already annoyed at the fact that it's taking so long to check in but now my room isn't available. He tells me to drive two hotels down to the other hotel he owns the Super Inn and they will give me a non smoking room there. So I get back in my car and drive to the next hotel. When I arrive I ask the girl behind the desk if she can give me a better rate for the first night since we are checking in so late and because of the inconvenience of having to go to another hotel. She says no. I say I want to check the hotel next door and I will be back if I can't get a room there. I didn't want to give this business any of my money because of how I've been treated already. Long story short the hotel next door was over double the price so I came back. This rude girl behind the counter checks me in and tells us "she is putting us in a remodeled room and she thinks I'll like it". Ok whatever. It's already late now and I'm exhausted from the long day, all I want is to get to the room, shower, and crash. We open the door to our room and see an ok looking bed setup but are hit with an overwhelming musty odor. I put my bags down and walk to the bathroom. There are three different kinds of dead bugs on the bathroom counter also bug poop scattered all over the sink. The sink, mirror, and wall are covered in filthy black stains like someone dropped dirty mop water all over. The shower is covered in a yellow residue and there is literally a poop stain on the toilet seat. This is the last straw for me. Since the phone in the room didn't work I had to try and find the number for the front desk since it wasn't listed anywhere. I ended up calling the first hotel and told the guy I first talked to the issue. He refused to do anything about it and I asked to speak with the owner who was there as well. He told me he already left. I demanded that he send someone to clean the room and he hangs up on me. Obviously there is no talking sense into these people so I decide to just get some sleep and will get the house keeping to come first thing when I wake up so they can clean and I can get ready. When we wake up in the morning my friend can't breath, she is choking. She literally could not breath from staying in that room. I did some more research and found the front desk number to get them to send someone to clean. The woman at the front said that she just couldn't send someone to clean it, that she didn't know where they were and it didn't work that way. I told her she needed to find someone as to these conditions are unsatisfactory and unsanitary!! She hangs up on me. I'm feeling defeated so I call hotels.com to see if there is anything I can do. They end up giving me a voucher for the first night and calling the hotel and getting them to reimburse me for the second day and that was only if I checked out. Absolutely! I wanted to get out as fast as possible. We grab all our stuff and immediately head to the front office. The woman tells me to hold on we wait fifteen minutes while she wanders around and takes other phone calls, ignoring us. Another man comes in and asks what room we had stayed in, we told him the number and he tells the lady behind the desk no! You weren't suppose to stay in that room it's unrentable see the box around the number it's not suppose to be rented out. But offers us another room and tries everything for us to stay so they could keep our money for the second day. I want nothing to do with this place so I refuse. Hesitantly they refund my card for the second night and we leave. Finally we get to our nice hotel and I go straight to the bathroom to shower the filth of the previous hotel off. When I take off my clothes I see large bites on my back, feet and legs. Of course the previous scummy hotel would have bugs. Now I'm covered in bed bug bites. Moral of the story don't stay at The Super Inn or Western Inn. Disgusting hotel and Disgusting, lying, cheating owner and staff. I called to complain to hotels.com again after hearing they put us in an unrentable room and they put me on hold to confirm the story with the hotel. They denied it. Like really!? What a surprise.
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Date of stay: February 2017Trip type: Travelled on business
2 Helpful votes
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C B wrote a review Dec 2016
1 contribution2 helpful votes
The room on first glance looked OK as I only wanted a CLEAN and SAFE place to sleep.As I moved about the room I began to see it was neither of these. the shower curtain looked like it had been dragged through the parking lot. The bathroom door had damage that looked like someone had kicked it. Along one wall the carpet was peeling away and small cones of reddish brown spots were in multiple areas of the ceiling. In the shower itself a hand or face towel was shoved into the light fixture housing and around the bulb.Above where a person stands when showering. This is a serious safety hazard. Water and electricity don't mix. GO ELSEWHERE DON'T STAY HERE! Initially, I asked for another room after some back and forth they became rude obstinate dismissive of the issues I raised began name calling. They also lied to me twice. Once, saying they had no other rooms available and a second time when I told them I would not be remaining in the room therefore they should not attempt to collect payment. They said they would not but did anyway.
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Date of stay: December 2016
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Trip type: Travelled solo
Room Tip: This is one of the worst I have ever seen. Wish I had taken pictures. I just couldn't get out...
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lindseydelded wrote a review Nov 2016
Los Angeles, California10 contributions3 helpful votes
Do not stay here! It is very dirty and nasty, even the sheets and towels are dirty. The room smells horrible and there is no customer service at all. The managers are extremely rude and combative. There are drug addicts hanging around outside, it is very unsafe.
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Date of stay: November 2016
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Trip type: Travelled on business
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juanitakeeter wrote a review Feb 2016
Thatcher, Arizona1 contribution2 helpful votes
the shower curtain was torn, there were no wash cloth's for your face, the window screen was torn out of the window and all crumpled up in the floor. I had to throw it out in the yard to get my son's wheelchair in the door. it was a very uncomfortable room and felt unclean, but it was necasary we stay there close to the hospital as my son had a medical procedure the next morning at 8 am. at the v.a. hospital.
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Date of stay: February 2016
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Trip type: Travelled on business
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PRICE RANGE
US$44 - US$58 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Knights Inn Tucson
LOCATION
United StatesArizonaTucson
NUMBER OF ROOMS
145
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Frequently Asked Questions about Super Inn
Which popular attractions are close to Super Inn?
Nearby attractions include Century Theater And Marketplace and XD (0.7 km) and Dave & Buster's - Arcade (0.6 km).
What are some of the property amenities at Super Inn?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Is parking available at Super Inn?
Yes, free parking is available to guests.
What are some restaurants close to Super Inn?
Conveniently located restaurants include Silver Saddle Steakhouse, In-N-Out Burger, and Lin's Grand Buffet.
Are there opportunities to exercise at Super Inn?
Yes, guests have access to a pool during their stay.
Are pets allowed at Super Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Super Inn?
Many travellers enjoy visiting A Mountain (Sentinel Peak) (5.4 km), Barrio Historico (4.6 km), and Postal History Foundation (5.9 km).
Is Super Inn accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.