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Extended Stay America - Tucson - Grant Road

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Traveller (13)
Room & Suite (23)
Traveller (13)
Room & Suite (23)
Dining (1)
Overview
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5050 E Grant Rd, Tucson, AZ 85712-2709 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Multilingual Staff
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Tucson - Grant Road
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(71)
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Pilgrim2
Portland, Oregon
5552
Reviewed 4 weeks ago
The good bits: a kitchen, helpful staff, comfortable bed, relatively clean room, decent location. The bad: the rooms smell like mold and dirty socks. The staff's solution: Febreeze, which in my opinion just adds the smell of cheap perfume to the other bad smells. The smell is worse when the AC/Heater is on. The windows don't open, so the only way to get relief from the smell is to leave the door propped open. Fortunately I didn't have to spend too many hours in the room
Thank Pilgrim2
Response from 00esa, Manager at Extended Stay America - Tucson - Grant Road
Responded 4 weeks ago
Thanks for being our guest. We are glad to read you to liked the kitchenette in your room and that our location was perfect for your needs. However, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
BastilleJour
Tucson, Arizona
11
Reviewed 5 Aug 2018
The attendant was helpful and courteous during check in. The slightly dirty parking lot and exterior sidewalks were concerning, but the room itself was well maintained and clean. There was a two burner stove, microwave, and two door refrigerator/freezer. Good place to stay if you intend on cooking meals.

Free breakfast was coffee, fruit, and other prepackaged foods like instant oatmeal, cereal bars, individually wrapped muffins.

The surrounding neighborhood seemed safe even at night, and there is an IHOP and Asian restaurant at the other corner of the intersection. The CVS next door is not open 24 hours, but the Walgreens a block down the street is.
1 Thank BastilleJour
Response from 00esa, Manager at Extended Stay America - Tucson - Grant Road
Responded 7 Aug 2018
We appreciate you for being our guest at Extended Stay America. It is a delight to know you liked having a fully-equipped kitchen in your room and that our ideal location close to many destinations was the highlight of your stay. Thank you for your review, and we look forward to serving you again soon. Sincerely, Hotel Management
jp128128
10
Reviewed 22 Jul 2018via mobile
Made late night reservation over the phone and told we could check in immediately

Arrived 20 min later at 1am only to learn the system was doing a nightly "audit" and could not check us in.

What should I do I ask...I have my daughter in the car, it's 1am, we are very tired

I don't know I guess you can just wait in your car.

Call reservations back and they can do nothing to help, no managers are available... totally useless.

It's bad enough to have a system that locks out customers every night for a 1/2 hours... but then to be totally unconcerned and unapologetic makes me mad.

The took my money all i wanted was my room
Thank jp128128
Response from 00esa, Manager at Extended Stay America - Tucson - Grant Road
Responded 22 Jul 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
gailbD501RX
Quinter, United States
71
Reviewed 10 Jul 2018
Staying at the Extended Stay America while my son was in the hospital and then in rehabilitation unit, was the perfect location. Just a few blocks from hospital. Rates were good and the room clean with everything I needed. Had no issue with anything including the laundry room. First time being in Arizona and the view at the front door (second floor) was great. Would recommend this hotel to anyone, especially if making several daily trips to the hospital.
1 Thank gailbD501RX
Response from 00esa, Manager at Extended Stay America - Tucson - Grant Road
Responded 10 Jul 2018
Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was comfortable and that you were satisfied with our top-notch service and facilities. We appreciate your recommendation and look forward to welcoming you back soon. Sincerely, Hotel Management
Loreen P
8130
Reviewed 3 May 2018via mobile
Very nice room, impressed with full size refrigerator, nice amenities to make your stay comfortable. Very friendly and helpful staff, also liked close proximity to restaurants and shopping. Would stay here again.
1 Thank Loreen P
Response from 00esa, Manager at Extended Stay America - Tucson - Grant Road
Responded 4 May 2018
Loreen, our thanks for reviewing your stay at Extended Stay America. We are glad you liked our convenient location and also appreciated our in-room amenities. Thank you once again for being our guest, and we look forward to welcoming you both back soon. Sincerely, Hotel Management
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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
120
Price range
US$79 - US$163 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Hotel Tucson
,
Extended Stay America - Tucson - Grant Road Arizona
,
Extended Stay Tucson
Location
United States > Arizona > Tucson
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
120
Price range
US$79 - US$163 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Hotel Tucson
,
Extended Stay America - Tucson - Grant Road Arizona
,
Extended Stay Tucson
Location
United States > Arizona > Tucson
Photos
Traveller (13)
Room & Suite (23)
Dining (1)
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Questions & Answers
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Room Tips
"Excellent accessibility to hospital"
gailbD501RX
10 Jul 2018
Read review
"Don't stay here."
T3436NDsandra
1 Apr 2018
Read review
"Watch out for their sneaky hidden charges!!!!!"
DebW538
15 Mar 2018
Read review
"Go somewhere else."
659rb
11 Nov 2017
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