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While the hotel itself is very nice and well maintained, the housekeeping staff leaves something to be desired. Two days out of the four we stayed in Tucson, our room wasn't serviced - no clean towels or cleaning. The evening clerk brought us towels both...More
1 Thank goldbutton49
Response from GreggGM, General Manager at TownePlace Suites Tucson Williams CentreResponded 30 April 2017
Than you for taking the time to review us on TripAdvisor. I am very sorry to hear about housekeeping. This is not the way that we would like our guests to feel after they stay with us. I am going to talk with my...More
Location seemed good for both U of A campus and East Side of Tucson. Fairly clean but can use some updates. The bathroom had mold in the calk and when we asked to clean it they offered to replace the calk but it would have...More
Response from GreggGM, General Manager at TownePlace Suites Tucson Williams CentreResponded 19 April 2017
Thank you for the review. We do apologize about the issue with the bathroom. We will make sure that our Maintenance department keeps up on the caulk in the bathrooms. This is unacceptable and should have been done before we rented the suite to...More
I have had to spend about 6 weeks in Tucson on business over the past couple of months and staying from 7-15 days at a time. The hotel is comfortable and clean and the front desk and facilities stay are friendly and responsive. The rooms...More
Thank Debby N
Response from GreggGM, General Manager at TownePlace Suites Tucson Williams CentreResponded 6 April 2017
Thank you so much for your review. I do want to apologize that our housekeeping was not up to standards. They should have ran that dishwasher every day. We will take this an opportunity for continued training. Thank you for bringing it to our attention....More
This place had everything we could want for our 3 night stay in Tucson.
The room was comfortable and quite, nice small kitchen with large fridge and comfortable bed. They had Direct TV so lots of TV stations to watch.
The wifi was good -...More
1 Thank Craig-World-Travelle
Response from GreggGM, General Manager at TownePlace Suites Tucson Williams CentreResponded 27 March 2017
Thank you so much for reviewing us here on TripAdvisor. I love to hear about our guests' experiences. We are very fortunate to be in the "middle of it all" here in the Old Pueblo.
We hope to see you again if you are...More
Choose this hotel based upon the ability to feel more at home while traveling for business. Have stayed at many Marriott Hotels ranging from JW Marriott to Residence Inns across the globe and the staff makes this one stand out. They went the extra mile...More
1 Thank theswampf0x
Response from GreggGM, General Manager at TownePlace Suites Tucson Williams CentreResponded 24 March 2017
Thank you so much for the amazing review. We are so happy that you enjoyed your stay. We can't wait to have you back with us.
Most likely is a credit card hold from incidentals (which is held regardless if you use them as the CC polices state if you read the fine print at check in) .....credit card processors and card companies (not the... More
Most likely is a credit card hold from incidentals (which is held regardless if you use them as the CC polices state if you read the fine print at check in) .....credit card processors and card companies (not the hotel....they authorize the processors ensure its there if needed) "hold" usually $40 ish a night which is released usually 48-72 hours after checkout. They reserve the right to hold it longer especially on debt cards. I travel all the time and this is a common practice. Call your bank if it does not drop off.