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Holiday Inn Express Tucson Airport

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Holiday Inn Express Tucson Airport
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113 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Tucson Airport
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Showing 109: English reviews
Moreton, United Kingdom
Reviewed 17 September 2014

My daughter and I stayed here for 2 nights (1st and 2nd August) before heading off to our main place of stay, we stayed to adjust to the time difference and of how close to the airport it is. Couldn't fault it at all, room was large and clean, staff were friendly and the breakfasts were good, all in all...

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Helpful?
Thank boxermad72
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at HIE Tucson Airport are proud to have you as our guest and we look forward to seeing you on your next visit to Tucson. Have a wonderful day.

Denver, CO
Reviewed 16 August 2014

After staying at several other Holiday Inn Express locations, I did not hesitate to select this one. All of the staff were very nice and helpful. Unfortunately, the first room I was assigned had some air conditioning problems, so I was moved to another room. The next morning, I went outside for a moment and the card key did not...

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Thank Knightrider2009
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at Holiday Inn Express Tucson Airport thank you for choicing us for your stay while in Tucson, we are very sorry that you encountered problems during your stay. We pride ourselves in guest services and we hope that the issues were taken care of quickly and did not interupte your stay for a long period of time. We...

Reviewed 3 August 2014 via mobile

It was a old, small and dirty room, and had a door between 2 rooms?! Really!! Stains and dirt on the walls in the room, who knows what the bathroom wall stains were, thankfully we just needed a place to sleep on way home from Cali, this hotel made my skin crawl, yuck!!

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1Thank Realtru
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

We thank you for the information you have privided to us. We do inspect rooms daily and there has been a meeting scheduled to ensure we are at our best for our guests that stay with us. We are so sorry your stay was not what you expected but will move forward to ensure it is from now on. Thank...

Reviewed 23 June 2014

Great customer service and very comfortable beds! There is a shuttle driver Nick that will take where you need to go and is quite delightful! This hotel had very good customer service and a great breakfast to boot! I can highly recommend this hotel!

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Helpful?
Thank Mary M
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

We want to thank you for taking the time to respond to our on line survey. We do pride ourselves in guest services and you are so right about Nick je is truly a keeper. Have a wonderful day.

Riverside, California, United States
Reviewed 18 June 2014

We often stay at Holiday Inn Express hotels because of the consistency of the brand. We usually find these hotels to be kept up well, quiet, and the staff pleasant. This was not the case for this HI Express. We had 2 nights free due to points earned, and were treated as second class citizens upon check in. The walls...

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Helpful?
Thank Lynn L
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

We want to thank you for your comments as they always help in improving our guest services. We are very sorry that your felt like we did not want you to stay with us. We always welcome IHG reward members with open arms. We were to start a renovation project during your stay and had many rooms out of order...

Sierra Vista, Arizona
Reviewed 18 June 2014

We stay at Holiday Inn's all the time and we've stayed at this particular one before due to the convenience of being close to the airport and being able to leave your car at the hotel. Check in went smooth, our room was nice (as always) & check out was great! We left to the airport at 3:15 AM and...

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Thank DandRWolfe
Jackie P, Manager at Holiday Inn Express Tucson Airport, responded to this review

We want to let you know how sorry we are for the hiccup you experience at our property. We try our best to ensure everyone has a comfortable ride to and from the airport. At the time you had called to be picked up a crew from an airline called just prior to you and for your safety and comfort...

Sierra Vista, Arizona, United States
Reviewed 2 June 2014

This particular Holiday Inn Express was adequate but we had difficulty getting the room to cool down. The beds are only doubles so not big enough for 2 people to sleep comfortably. Pillows were way to big/fat. It was good for one night but would have been a problem for a longer period of time.

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Thank Annette R
IHGCare, Guest Relations Manager at Holiday Inn Express Tucson Airport, responded to this review

Dear Annette R, Thank you for your recent stay. As always, we are glad to read reviews from valued guests, like you. I am very sorry that the bed size and air conditioning system in your room did not make for a pleasurable stay. We have taken note of these concerns so we can focus on improving guest satisfaction for...

BRISBANE,AUSTRALIA
Reviewed 28 February 2014

Stayed here for a week again while the Tucson Gem Show was on. Nice place to stay. Near airport but room was quiet. Free breakfast is very good. Staff are very friendly. Kept promising cookies but they never appeared.

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Thank MABR
Saint Louis, Missouri
Reviewed 18 February 2014

We stayed one night prior to an early airport departure. This is a good basic HIE, competitively priced for the neighborhood. The king suite was a nice size and clean, this is just an older hotel so don't go and expect a Crown Plaza. Just minutes from the airport, the main reason we stayed here, the staff checked us in...

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Thank UnklTravlnMac
La Jolla, California
Reviewed 9 January 2014

I've been staying in Holiday In Express hotels for many years. I've never had a problem with these hotels and normally I love them. I've never stayed at this one in Tucson until last week. I spent 2 days there while in town for business. The staff was very rude when you could even find them. I just had back...

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Helpful?
1Thank Scott M
IHGCare, Guest Relations Manager at Holiday Inn Express Tucson Airport, responded to this review

Dear Scott M, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We have sent you a private message addressing your concerns. I trust we can regain your confidence in our products and services. Sincerely, Dhan M Case Manager IHGCare

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
We have a newly renovated property with updated furnishings and fixtures throughout the hotel including: flat screen TV's, Denver pillow top mattresses, new carpet, wallpaper, new wood furnishings in bedroom, and also an updated breakfast area. ... more   less 

Additional Information about Holiday Inn Express Tucson Airport

Address: 2548 East Medina Road, Tucson, AZ 85706
Region: United States > Arizona > Tucson
Price Range: €92 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Tucson Airport 2.5*
Number of rooms: 98
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Also Known As:
Holiday Inn Express Tucson Airport Hotel Tucson
Holiday Inn Tucson
Tucson Holiday Inn
Holiday Inn Express Tucson Airport Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Tucson Airport staff and other travellers.
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Anthem, Arizona
4 months ago
Anthem, Arizona
4 months ago

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Questions? Get answers from Holiday Inn Express Tucson Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Although close to airport, no noise problem.”
 of 5 bubbles thomasjm477, 27 May 2016 | Read review
“Choose top floor.”
 of 5 bubbles ruizj2013, 9 Feb 2016 | Read review
“All very quiet”
 of 5 bubbles 763robynw, 4 Feb 2016 | Read review
“Treat the staff with respect and not like they're your servants and you should get along just fine”
 of 5 bubbles daveo702, 17 Oct 2015 | Read review
“I can only assume all would be fine. The airport is across the street but it is extremely quiet.”
 of 5 bubbles JohnF023, 28 Sep 2014 | Read review
5 of 5