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Older hotel that is well maintained and clean. Staff was friendly. Overall atmosphere and area are a little sketchy. Small outdoor pool. Inexpensive and nice kitchen area. Room sizes are accommodating and spacious.More
Thank Carl A
Response from matilyn121, Front Office Manager at TownePlace Suites TucsonResponded 4 July 2017
Thank you for taking the time to respond with feedback regarding your recent stay at our hotel. We are happy to hear that you enjoyed the staff interaction as well as the cleanliness of the hotel. We hope to see you back again soon!
Was in Tucson for work and this was the closest Marriott property to where I needed to be. It's all about points and maintaining my gold status (50 nights a year).
First off, Jose at the front desk was cheerful and efficient. My colleague and...More
Thank Mark H
Response from matilyn121, Front Office Manager at TownePlace Suites TucsonResponded 4 May 2017
Thank you for taking the time to give feedback in regards to your recent stay, and thank you for taking my call. I am happy that you had such a pleasant experience, your comments will be shown to our entire staff to keep them motivated...More
Checked in after a 18 hour drive. We were hoping to get into a nice comfortable and clean room for some rest. Unfortunately after receiving our room key we walked into the room that had someone in it. We went to the front desk and...More
Response from matilyn121, Front Office Manager at TownePlace Suites TucsonResponded 28 April 2017
We would like to thank you for taking the time to give feedback in regards to your recent stay. Please accept our sincerest apologies for everything that happened during your stay. The things you described are not typical for our hotel and I can assure...More
- The room was good, no issues there (expect the shower faucet to be the most complicated thing)
- The breakfast was good, lots of variety that kept me going through the day, though when it got busy there were not enough seats
1 Thank kmartee
Response from Faye J, Front Office Manager at TownePlace Suites TucsonResponded 13 February 2018
Thank you for staying with us. I'm truly sorry to hear that your arrival experience fell below our standard. On behalf on of Marriott and the TOWNEPLACE SUITES by Marriott family. I would like to apologize for the misunderstand and the inconvenience to...More
This place has it all. It's location is close to shopping and restaurants. It's just off a major road but extremely quiet. The rooms have kitchens, queen beds, a sofa, and a desk. The free breakfast is good enough (it's free, I won't complain). The...More
Response from Tara S, Manager at TownePlace Suites TucsonResponded 1 April 2017
Thank you so much for your review of our hotel and we are excited to welcome you back when you return!