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Sheraton Tucson Hotel and Suites

611 reviews
#75 of 129 Hotels in Tucson
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Traveller (171)
Room & Suite (63)
Dining (33)
Overview
  • Excellent25%
  • Very good34%
  • Average19%
  • Poor13%
  • Terrible9%
Travellers talk about
“club level”(14 reviews)
“pool area”(48 reviews)
“starbucks coffee”(14 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Sheraton Tucson Hotel and Suites
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
26 Feb27 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (611)Write a Review
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11 - 15 of 599 reviews
Reviewed 17 November 2017

I'm hoping our experience improves with the rest of the stay, but for now we're off to a rough start. We stayed here last year and enjoyed it enough to return, but right now I'm regretting not going for an air bnb. When I made...More

Thank Elizabeth O
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 20 November 2017

Thank you for sharing your concerns with us. We are sorry to hear that the room you booked was not what you were expecting. Please accept our apologies for any confusion you experienced with selecting the room during your reservation process. Sincerely, Michele Hatch michele.hatch@sheratontucson.com

Reviewed 26 October 2017

Short List; Very inattentive and unprofessional check-in staff. Both reception personal acted distracted and I got the impression my checking in was a burden for them. Both were very young and were perhaps very inexperienced and if so shame on management for placing them in...More

Thank Frank M
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 27 October 2017

Please accept our apologies for your experience. Our restaurant, the Glowbal, opened recently and we apologize that our staff was not fluent in speaking to the choices available to you. We will work on fixing educating all employees on the new restaurant. The hotel is...More

Reviewed 23 October 2017

I visited with my husband and 2 year daughter for the UofA Family Weekend and chose this hotel for the proximity to the university as well as the perception of Sheraton hotels. We checked in at 3 am in the morning after driving over 8...More

Thank LALyndaD81
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 24 October 2017

Thank you for taking the time to share your feedback with us. As you referenced, our restaurant recently was renovated and reopened under a new restaurant concept, the Glowbal. This included a new menu update and we are very sorry to hear we missed your...More

Reviewed 11 October 2017

The 2-room layout of the hotel room with a common room and pull out couch and a separate bedroom with two beds worked well for our family. The rooms were well appointed and comfortable. The balcony overlooked the pool and hot tub which were never...More

Thank bentleal
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 13 October 2017

Thank you for your five rating! We are glad you enjoyed your stay with us. If your travels bring you back to Tucson, we hope to see you again. Sincerely, Michele Hatch Director of Sales michele.hatch@sheratontucson.com

Reviewed 9 October 2017 via mobile

I am appalled and disappointed at the extremely poor management at the Sheraton Tucson. I travelled here (like hundreds of others) to attend the Tucson Afro-Latin Dance Festival this weekend. People came from all over the states and internationally to be here to attend workshops...More

Thank KLW999
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 13 October 2017

Thank you for sharing your perspective with us. We appreciate that an individual attendee may not be aware of all of the details of the event planning or management during the event. Our interactions are typically with the person who has booked the space. Please...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$139 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$139 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (171)
Room & Suite (63)
Dining (33)
Pool & Beach (19)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
folkartgal
10 December 2016|
AnswerShow all 2 answers
Response from Joe R | Reviewed this property |
Last I was there (May 2016) the lounge was on the second floor. One of the smallest Sheraton lounges around.
0
Votes
rhondaf530
28 May 2016|
AnswerShow all 4 answers
Response from Clifford B | Reviewed this property |
Don't know
0
Votes
Room Tips
"Ask for mountain view. Suites are noisy, face the pool, and glass doors to the catwalk hallway"
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"Get an upstair room ask for Mountain View."
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"We stayed on the Club Floor in the middle of the hotel so we had a good view overlooking the pool"
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"Make sure you get a remodeled room!"
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