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Sheraton Tucson Hotel and Suites

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5151 E Grant Rd, Tucson, AZ 85712-2116
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (28)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 05/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Tucson Hotel and Suites
Updated 05/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#78 of 138 hotels in Tucson
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Our restaurant, the Glowbal, encompasses the fusion of international cuisine while highlighting the bold flavors and ingredients of North American countries from Canada to Cuba. Come relax by our fire pits and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions.
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Full view
Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Valet parking
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
Massage
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air conditioning
Fireplace
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
49Car recommended
Grade: 49 out of 100
28Restaurantswithin 1 km
1Attractionwithin 1 km
106Reviews2Q+A21Room tips
Traveller rating
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Popular mentions
Kay W wrote a review 14 Feb
2 contributions
It will be a minor miracle if any of these hotels survive the pandemic. The loss of common sense, in addition to patrons, is truly tragic. How does it make sense to reduce the hours of access to the pool in addition to the guests? Would it not stand to reason that extended hours would lead to fewer people in the pool at any one time? Denying people the opportunity to exercise before 9am when the pool is flooded by children and swimming laps becomes impossible is irresponsible at a time when staying healthy is so important. VRBO has plenty of houses with pools where those trying to stay healthy need not ask for a hall pass. I will not be staying here again.
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Date of stay: February 2021Trip type: Travelled with family
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Response from Pierre Abou-Zeid, General Manager at Sheraton Tucson Hotel and Suites
Responded 1 week ago
Dear kaywA4432TL, Thank you for staying with us and for your feedback. We are sorry that we did not fully meet your expectations. We have put the schedule in a way that allows us to meet the CDC and local Department of Health recommendations. We all look forward to the day, hopefully not in the too distant future, when we do not have to worry about restrictions.
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Dana M wrote a review Nov 2020
Hemet, California111 contributions98 helpful votes
We drove up to Tucson to spend time with family. First time in this town in a long time. Stayed at this hotel-it is sprawling! We were given a map to our room after check in= and needed it. The wings were marked, parking is free and ample. You needed a key to access the gate. This is a four story hotel, so there are elevators. Hand sanitizer was even in the elevator and mask wearing notifications everywhere. ALL employees wore masks. They were all very friendly and pleasant. We checked in early-it was allowed. Our room was nice-no odors, contemporary decor. Not beautiful but very functional with some flair. Temperature controls worked well. Bed was firm but very comfortable. We both slept well. The bathroom took a bit to get used to because the shower was not fully enclosed. The up side to this oddity was that the shower head was directly overhead where the plexi -glass was. The controls on the opposite end so you can adjust the temp, then walk into the unit. For the ladies, a hairdryer, fold out make up mirror, and a full length mirror. I didn't like the reduced towel service-but that is everywhere.
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Room Tip: Rm 335 was a good one close to elevators, parking lot, and was quiet
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2 Helpful votes
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Vincent M wrote a review Nov 2020
New Orleans, Louisiana2,195 contributions872 helpful votes
Despite a few quibbles, I’m rating this hotel 5 stars. On a long round-trip with stays in Fort Stockton, Van Horn, Las Cruces, Phoenix and Tucson—using TripAdvisor to research good hotels in all the stops—this was easily the most impressive, though the others were all good picks. Our Room: very comfortable and well-designed, with a grand TV, lots of electrical outlets, an ample room safe, and all the amenities you’d expect. Extremely comfortable beds, and sparkling clean bathroom and shower area. Drip coffee-maker for your morning jolt of caffeine, and teabags if you prefer a cuppa. WiFi was excellent. Courtyard: Best of all was a splendid, large and beautiful pool, surrounded by great seating areas including a huge gazebo: hence, lots of places for families or co-workers to mingle, at a distance from other groups. Due to the pandemic, you need to sign up for the pool: each session permits a grand total of 4 swimmers, and lasts one hour and 45 minutes (the staff then needs a quarter-hour to sanitize the pool between sessions). You sign up at the front desk. Eats: The outdoor tables of their Glowbal Restaurant overlook the pool and courtyard. Personally, I don’t like the name; probably a pun on “global” but it reminds me of Glow-worm. However, their Angus Burger was awesome—easily the best meal we had on a nine-day road trip. I accompanied my burger with pints of two local craft beers on draught; my companion worked on cocktails, which reportedly are delicious. Due to the pandemic the restaurant has reduced hours, and isn’t open for lunch. As for the breakfasts, I was unimpressed. I suspect most guests were in Tucson on business and finished breakfast by 0800; we didn’t get down till 0845 or so, by which the eggs and spuds were decidedly cold. They’d zap ‘em in a microwave to reheat ‘em if you asked, but despite good bacon, Arizona hot sauces and such, by the third morning, I just came down for coffee. Oh, yes, there’s also a Starbuck’s in the main lobby if you’re craving a vente latte for the road, and you can buy miscellaneous other goodies in the lobby. Caveat: obviously the hotel is well below normal guest occupancy right now, and that staff reductions had occurred as well: fewer staffers or fewer hours per staffer. When operating normally with a full staff, indoor seating and a much expanded breakfast menu, I suspect the Glowbal would be fine for any meal. Location: Tucson has quite a few resort hotels, but some of them are on remote mountain-tops, with nice views but bereft of their normal amenities. The location of this hotel was excellent, in an upscale commercial area on the north side of town, a 10-minute drive to the artsy area and Tucson Art Museum downtown, as well as the DeGrazia Gallery in the Sun. Even Mission San Xavier del Bac, the Pima Air & Space Museum and Saguaro NP are easy rides outside of rush hour. Tucson’s not Tokyo or Delhi or even Phoenix: nothing’s too far away.
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Date of stay: November 2020
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2 Helpful votes
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stephanielilk wrote a review Oct 2020
8 contributions2 helpful votes
I would like to give this place a good rating for their diligence on Covid guidelines. They did an AMAZING job on that. They regulated the number of people at the pool (you had to sign up for an hour) and I saw them sanitizing everything after each group left. My issue is with their "eating" policy. I have NO problem with a hotel asking that outside food stay in the room IF they are wanting you to spend money at their restaurants. I get it. But, at least have the restaurant OPEN so that it can be utilized. We were there for an Irish Dance competition. At right around lunch time, we needed to be outside by the gazebo for award announcements. These kids have been dancing for HOURS. We wanted to get some lunch for all of these kids (and ourselves) but we were told at check-in that we couldn't have outside food in the common areas. Ok totally fine. We knew they had a restaurant. Yet, the restaurant was closed. There was no place to get anything to eat. I asked the front desk if we could order in some food due to the fact that we had to be outside and the restaurant was closed. We were told no, that the policy is clear. Really? We can't bring in food, but you don't have a restaurant that is open? This makes NO sense. We can't just sit up in the room during a competition. My child didn't get food until 2pm. We had to leave the hotel to go to another restaurant just to feed our kids. There were probably over 75+ ppl out there that would have utilized the restaurant. It's really a ridiculous policy to begin with. We travel all over and have never seen this. But to host a huge completion and not offer an option for food? I have no words.
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Date of stay: October 2020
Rooms
Location
Service
Room Tip: Ask for a room away from the east side. There is a hospital there and sirens all night.
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1 Helpful vote
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Response from Pierre Abou-Zeid, General Manager at Sheraton Tucson Hotel and Suites
Responded 23 Oct 2020
Dear Stephanie, Thank you for staying with us and for your feedback. We appreciate your support of our efforts with the pool access. I am sorry with the issue that you encountered with the restaurant situation and thank you for understanding why we have the outside food rule in place. Although the restaurant was closed for lunch, our Grind & Brew cafe was open 24 hours and we offered sandwiches, salads snacks and other options; some in the group took advantage of these offerings and were able to consume them in our common areas. I apologize if you were not made aware of this option.
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Rose M wrote a review Oct 2020
Sierra Vista, Arizona159 contributions41 helpful votes
Other than the one hour limit at the pool, our stay was quiet. No access to the club lounge, one of my favorite places to visit. We had an adjoining room where our friends were able to stay as well. That was very convenient. We didn’t go to Costco that day, but it is super close.
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Date of stay: October 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Pierre Abou-Zeid, General Manager at Sheraton Tucson Hotel and Suites
Responded 23 Oct 2020
Dear 73rosem, Thank you for your feedback. Hopefully these abnormal times will pass soon and we can return to somewhat normal operations where our guests can enjoy open pool access and we can operate the Club Lounge. We appreciate your visit with us.
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PRICE RANGE
US$117 - US$230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton tucson hotel tucson, tucson sheraton
LOCATION
United StatesArizonaTucson
NUMBER OF ROOMS
216
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Frequently Asked Questions about Sheraton Tucson Hotel and Suites
Which popular attractions are close to Sheraton Tucson Hotel and Suites?
Nearby attractions include Roadhouse Cinemas (0.7 km), Fort Lowell Museum (1.2 km), and San Pedro Chapel (1.0 km).
What are some of the property amenities at Sheraton Tucson Hotel and Suites?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Tucson Hotel and Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Tucson Hotel and Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Tucson Hotel and Suites?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Tucson Hotel and Suites?
Conveniently located restaurants include Sentinel Peak Brewing Company Mid-Town, Queen Sheba, and The Quesadillas.
Are there opportunities to exercise at Sheraton Tucson Hotel and Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Tucson Hotel and Suites?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Tucson Hotel and Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Tucson Hotel and Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Tucson Hotel and Suites?
The staff speaks multiple languages, including English and Spanish.