the Casino is clean and has a great little shuttle that runs through it's parking lot (thank goodness LOL!). There is a designated smoking area (very important) and available food options. We aren't big gamblers and go just for fun. We don't expect to leave with any money but we did here. We went twice and enjoyed the many slot machines. We went to the smaller one and it wasn't so great and passed on the bigger one because they didn't even have a smoking area. We will always come there from now on as it was fun, clean and convenient.
I have stayed here several times and the staff in all areas have always gone out of their way to be helpful. They always have a smile. Everyone greets you. I can't say enough about how well this casino and hotel are run, especially seeing up covid protocols. I visit several different casino groups and Glen is by far the most friendly and helpful host I have dealt with.
To start, I was an EXTREMELY loyal patron and have gambled several thousands of dollars at this casino/ hotel and I will no longer be doing so here and I advise you not to as well. My host, Moses, was actually amazing and very accommodating and I hate to leave a poor review because it is not his fault. They do not inform you that you can only bring one guest for the duration of your stay, so if you are here for multiple days and want to spend time with different people in your room they will not allow it. They say it’s for Covid protocol but that is ridiculous as they have thousands of people touching slot machines with MINIMAL sanitation in between. God forbid I have one additional guest in my room for a four day stay while these casino folks pick their noses, rub their eyes and their face and slap the re-bet button on slots without any sanitation in between players. I tried speaking with both the front desk and Hotel Management and they said that is the rules and I would have to cancel and rebook another night if I wanted to bring another guest. If this is how they treat a loyal and repeat customer, This hotel and casino have lost my business. I am extremely disappointed.…
If I wanted to watch CNN news I would have stayed at home! I was playing one of the table games and they had it on the tv right above. I asked the pit boss to change the channel, she didn’t. I told her I come to the casino to escape and relax. I don’t care if there is an in going impeachment of the president! Give us a break already! Geez!
Terrible service, after a 5 hour plane ride and checking in at 11:00 PM I had the Manager on Duty (Amanda) for the hotel tell me If I didn't like their policies I could find a different hotel to stay at! Seriously? What language and or service is that for a manager to tell a customer. The rudeness continued. The amount of security was more then I've noticed in any other establishment and it took me just a short time to understand that it wasn't because of the casino it was strictly to "catch" a person with their mask down below the nose or didn't put it back on quick enough after a meal. Casino Del Sol you won't get any more money from me and I advise any other person not to expect any service except rudeness from this hotel/casino. Inconvenience of Logistics' is another subject in it self.…
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