Hilton Clean Stay from Check In to Check Out is more than just a statement. It is the way they do business at this location. A Big Shout out to General Mgr. Scott Reents and his staff. He greeted us upon our arrival and made sure everything was done right. We felt very comfortable and safe at this location. Our room was perfect. This facility is centrally located and was very easy for us to get places we wanted to visit like the Saguaro National Park East and West, along with the Tucson Botanical Gardens. Many dining choices near by. Our favorite was the Yard House. I would Highly Recommend this facility for a safe and enjoyable visit to Tucson. Thanks once again to General Mgr. Scott Reents and his staff for making it possible.
As a Hilton Diamond member, one of the things I enjoy about Hampton Inn Is that they are typically very consistent - clean, comfortable and friendly staff. This location did not disappoint. Our room was spot on, clean, comfortable bed and friendly folks at the front desk. We did not take advantage of the complimentary breakfast but it was available in limited form at the front desk (due to COVID). This location was convenient to all of our activities while visiting Tucson.
I needed a hotel room unexpectedly and immediately. I was ready to take whatever was available, as long as it was nearby. What a nice surprise that this particular hotel was where I ended up. Very clean building and a personable staff--the perfect combination if one is forced to travel during covid.
I was astounded by the size of my room, it was large & airy, and very clean. I had a small sink near the microwave & fridge. There was a large vanity in the bathroom and a beautiful glass shower door. I thought the king size bed was a bit tall since I had to jump up to get into it. Good selection of cable channels and the wifi worked well.
I've been a Hilton Honors member for several decades and watched with sadness the deterioration of the brand. This hotel is a case in point. In my Hilton Honors profile I have a standard request for a quiet room on the top floor away from the elevators. For many years that was what I infallibly received, but for the past few years, even with an additional request with my reservation, they just can't seem to get it right. When I checked in at the Hampton Inn Tucson East, the haughty girl - yes, I use girl intentionally because her appearance and attitude were those of a stuck up high school girl - told me that they were unusually busy and she only had a room on the second floor for me. She clearly enjoyed telling me no. I offered to wait in case they were still cleaning, but she said no, they were all filled. At this point I had had enough. Being a 3 story building, more than 1/3rd of their rooms were on the top floor. I was checking in fairly early, why couldn't they give me one? Hiltons are not cheap and as a Hilton Honors Diamond member I expected to be treated with a minimum level of respect. So I asked to speak to the manager - something I almost never do. So the manager Scott is called and he tells me that the top floor is closed off due to lack of business. Why did the girl lie to me and tell me they couldn't put me on the top floor because they were busy? As it turned out, the Manager also lied to me. When I checked upstairs later, the 3rd floor was in use and many rooms were occupied. Imagine a hotel manager who would lie to your face about something you could so easily confirm. I'm not sure which I find more offensive, this kind of casual sociopathic lying or the fact that they wouldn't lift a finger to grant my small request when they could have so easily done so. At breakfast, unlike every other hotel I've stayed in during COVID, they just give you the breakfast items you select but nothing to carry them in. Try carrying a bowl of cereal, milk, OJ, coffee, a muffin and a banana in your bare hands all while riding the elevator and opening your room door. Not too easy. When I asked for a bag the snotty girl behind the counter told me I could go get the tray from under the ice bucket in my room if I needed something. I could have brought my own sheets and pillows too, but I didn't because I was staying in a hotel, a HILTON where I expect these basic necessities to be provided. I could go on like this, but I think you get the point. This was by far the largest collection of dim witted ill tempered people I'd seen in one place in years. This is the sort of staff you'd expect to find in a back ally flop house. Hilton used to represent something better than this. It's a shame to see how far it's fallen.…