To be fair, we were not staying at this hotel, however, I called first and asked if we would be able to go to the rooftop bar without being hotel guests (we are platinum Bonvoy members though). I was told it was allowed. When we arrived, the front desk person said they only allowed hotel guests to access the rooftop bar. Our Bonvoy status made no difference. Extremely frustrating when we had made the trip to see the sunset. Very poor customer service and we will never stay at this hotel for future trips to Tucson.
This is a great place to stay downtown in Tuscon. Very clean and modern throughout. The room was very spacious with a great view of the pool and surrounding Tuscon. Super quiet at night so we slept very well and the bed was very comfy. Great place to stay.
With all the restrictions in place during this pandemic, this hotel was perfect. Amazing location, very clean, incredible staff. With a shoutout to Chloe at the front desk. Accommodating, kind, knowledgeable, she really took our stay to the next level!
Like all of the AC properties, this is a beautiful, new, stylish European-style hotel. I know that hotels are suffering due to COVID and as a very loyal Marriott customer, I totally understand that it has to be pretty difficult. However, when I book at a full service property, if you’re not offering full service, I’d appreciate a little better disclosure up front. For example, the bar is closed, the restaurant is closed, and until I came back from a long day at work in hot September weather, nobody bothered to tell me that the property wasn’t even providing daily housekeeping. This wasn’t disclosed on the website when booking, at check in and only on a letter in the room where it says that housekeeping is only provided for guests staying TEN DAYS or more. Otherwise, a very nice stay and I look forward to returning when life is back to normal. …
Following a 3 day cross country car journey we arrived at this lovely location. Our corner room was ultra comfortable , clean and quiet , on the 6th floor. There was no housekeeping service during our stay due to the pandemic, but we were able to receive fresh towels and Korres amenities any time we requested. Breakfast buffet was closed , rooftop pool was open and front desk reception staff were outstandingly friendly and helpful. In particular we appreciated the suggestions Chloe offered . Each , including a visit to the Annexe , a cluster of shipping containers adapted into little shops and cafes, was a worthwhile gem.
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