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Quality Inn University

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Quality Inn University
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70 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Reviewed 26 November 2015 via mobile

The front desk staff was friendly and helpful. The room was a little better than I expected. The bed was fresh and clean. The bathroom was spotless. Overall, the physical facility is old and in need of a major refresh. For $57 a night it was just fine. I'd stay there again.

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Helpful?
Thank Joe K
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review. We appreciate your comments and hope to see you again!

United States
Reviewed 17 November 2015

Not the greatest experience, but considering the price and location it was typical. Stayed 5 days/4 nights and of that time only had warm water for a shower once. The rest of the time it was cold water, maybe luke warm. House keeping only made it to our room once, the rest of the time they never showed up. Couldn't...

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Thank Sunne L
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review. I do apologize for the hot water issue you experienced. We did have a boiler that was not functioning properly; it has been fixed. The entrance to the exercise room is in the lobby and it is open daily. Housekeeping cleans daily, unless the Do Not Disturb sign is left on the door. I apologize...

Reviewed 5 November 2015 via mobile

Came in after 20 hours on the road, went to get a room and since I was paying cash and not on my credit or debit card (we are truck drivers and hadn't made it to the bank to deposit pay since there wasn't our bank in texas or new mexico) he wanted 100 dep. (Ok no problem) but said...

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Thank Sue H
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review. Our corporate policy does require a deposit with all cash paying guests as well as requiring a check be mailed back out to guests. We sincerely apologize that we cannot hand cash back out over the counter upon departure.

Abilene
Reviewed 29 September 2015

The bathroom was small. The air conditioning did not cool consistently. The room was clean and the shower was good. There were good breakfast choices. I had problems getting WiFi and checked at the desk. The clerk told me that evening that the technician has been called but I never got WiFi that night or the next day.

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Helpful?
Thank InHim4Him
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review. I do apologize for the Internet connection. We have recently upgraded our service in order to solve connection issues. I do hope that you will visit us again!

Silver City, New Mexico
Reviewed 16 September 2015

I have stayed at this hotel many times and will continue to do so. The managers and staff are always smiling and helpful, and I get a great nights sleep. We ended up having to stay for a week in July and the hotel staff were great getting me reservations and making sure I had a room while there with...

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Helpful?
Thank momto12
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We are so pleased that you enjoy our hotel and continue to stay with us. We do hope that your brother is recovering and doing well. We look forward to seeing you again soon!

Albuquerque, New Mexico
Reviewed 15 August 2015

After long driving from Oklahoma we stope at this motel.nice lobby,nice font desk lady Hanna she is very friendly check us in and we went to room and there was flat screen tv and nice king bed.grate night sleep and in the morning had good breakfast with scramble egg,bacon,muffins,donuts and more, my husbund like strong black coffee and the coffee...

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Thank Rose J
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We are glad to hear you had a good night's sleep after such a long drive. We appreciate the feedback and do hope you'll visit again, should your travels bring you back through Albuquerque!

Tombstone, Arizona
Reviewed 14 August 2015

I have stayed several times at this hotel and I have always had a great stay. The staff is very courteous and professional. The room is very comfortable and the fridge and microwave in the room are real handy. They also have some rooms that will accommodate my pooch. They put out a nice spread for breakfast. The breakfast person...

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Helpful?
Thank John B
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We appreciate the feedback and look forward to seeing you again on your next trip through Albuquerque!

Deming, New Mexico
Reviewed 27 May 2015

After saying at such a nice Quality Inn in Lubbock last week, this one, to say the least, was not the best. The carpet in the room was dirty and when I had my shoes off (on my way to put on slippers) it was gross feeling on my feet. The breakfast says its hot, but far from it, the...

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1Thank Leslie N
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review. I apologize that your stay was not up to our standards. I have reviewed the carpet issue with our housekeeping department so the room can be deep cleaned. We feature cheese omelets or scrambled eggs on our Q Breakfast. I have reviewed heating standards with our breakfast attendant to ensure that our hot breakfast items...

Albuquerque
Reviewed 24 May 2015 via mobile

It was a great stay since the beginning. Checked in around 11pm. Staff was smiling in a great mood and just gave you a really good welcome feeling. Beds were nice. Extra pillows, my favorite. Very clean. Heater worked great. Quiet. Breakfast was great. U could not complain one bit. Sausage, eggs, salsa and plenty more to pick from. Breakfast...

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2Thank amejiac
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your comments. We appreciate the feedback and are happy to hear you enjoyed your stay with us. We hope to see you again, should your travels bring you back to Albuquerque!

Las Vegas, Nevada
Reviewed 18 March 2015 via mobile

The hotel offers discounted rates to families who have patients at the UNM Hospital, kind of like a Ronald McDonald House for adult patients. While my Dad was in hospital the staff was friendly, helpful and accommodating. The rooms were clean and comfy.

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Thank TaosenaTraveler
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your comments. We hope your dad is on the mend. Please visit us again when you're in Albuquerque next!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about Quality Inn University

Address: 2015 Menaul Boulevard Northeast, Albuquerque, NM 87107 (Formerly Western Star Inn)
Region: United States > New Mexico > Albuquerque
Price Range: €53 - €79 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn University 2.5*
Number of rooms: 136
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Also Known As:
Comfort Inn Albuquerque
Albuquerque Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn University staff and other travellers.
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Questions? Get answers from Quality Inn University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2 Room suites are on the corners, but you will have to walk a little bit from elevator”
 of 5 bubbles 916momof5, 14 Oct 2016 | Read review
“Rooms on the east side are quiet.”
 of 5 bubbles timhD5572QG, 7 Oct 2016 | Read review
“If you're using points, book the suite!!!”
 of 5 bubbles texaskids4, 7 Jul 2016 | Read review
“ALL rooms have an outside entrance, so you may prefer not to have to go outside each morning for breakfast.”
 of 5 bubbles 786vickis, 21 Jun 2016 | Read review
“Ask for one of the Suites!”
 of 5 bubbles V2358IZjohnb, 27 Apr 2016 | Read review
5 of 5