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Hotel Cascada

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7 Reviews from our TripAdvisor Community

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Showing 7: English reviews
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Pismo Beach, California
Reviewed 1 week ago

Nothing about this place worked. The reservations are an actual lie. Booked a queen on their website, then upon arrival find out they don't have any queens when we found a full size in our room. And 'not any queens' means none in the hotel, not just none left. Only fulls and kings, in this millennium? Oh, and like everyone...

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Helpful?
Thank Brandtnm
michael w, General Manager at Hotel Cascada, responded to this review

Dear Brandtnm, Most of the time, double/double rooms have full beds rather than queen beds, but of course accuracy in the listings is important in all cases. As new operators of the property, I appreciate the information and we have updated the listings accordingly. Our advertising of the waterpark hours of operation on both the hotel and waterpark website do...

Reviewed 1 week ago via mobile

I don't believe the negative reviews o this hotel. Our team stayed there on a soccer trip. Eight families found their rooms nice, clean and comfortable. It's an older hotel, bit remodeled. Staff was friendly. Breakfast good. Indoor pool was very nice. The water park isn't sea world. But it was fun for the kids and reasonably priced. We will...

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Helpful?
Thank Ken D
Santa Fe, New Mexico
Reviewed 3 weeks ago

my family spent a night at the hotel and waterpark. The kids loved the waterpark, but its not really fun for adults. The Hotel was decent enough, but the hotel ended up putting a $200 hold on my credit card AND a $250 hold on my husbands credit card also. When i check in and check out i made sure...

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Helpful?
Thank slipchik2017
michael w, General Manager at Hotel Cascada, responded to this review

Good Morning Slipchik, Glad to hear that your kids enjoyed the waterpark this weekend. The way credit card processing works in most full service hotels is that the charge includes the room rate charges as well as incidental fees to account for any charges at a property that are charged to a room, whether in a restaurant, bar, waterpark, etc....

San Antonio, TX
Reviewed 3 weeks ago

This might once have been a nice hotel, I can't say that for a fact. It is connected to their water park, but the fact that even the rooms reek of chlorine means you really should find somewhere else to stay and then visit the water park.

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Helpful?
Thank AuntBec
michael w, General Manager at Hotel Cascada, responded to this review

Good Morning AuntBec, If you can provide me with your contact information, I'd like to be able to understand where on the property you room was during your stay. I'm presuming that it was a room facing out toward our indoor atrium area, which includes our indoor pool. As I'm around the property on a daily basis and go and...

Santa Fe, New Mexico, United States
Reviewed 4 weeks ago

This hotel does not live up to its promises. No Room Service, No Sleep # Beds, No Tidal Pool. We booked adjoining rooms for my daughters sleepover birthday party. I followup up after reserving that we would receive adjoining room also called 2 hours before check in to verify adjoining rooms. Guess what, we get there and no adjoining room...

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Helpful?
Thank Melissa J
michael w, General Manager at Hotel Cascada, responded to this review

Dear Melissa, Please accept my apologies for the mishap at check in. What happened was that the guest in the adjoining room extended their stay and that of course impacted your arrival rooms. We should not have allowed the guest in the room to extend in that same room, but obviously a mistake was made. During our upcoming renovation of...

Reviewed 7 January 2017

We've stayed at 5 places on our two week trip to AZ and NM and this is by far the worst. The heater ROARS like a jet plane taking off, and it turns on literally every five minutes in the cold weather of early January. Barely got any sleep. The wifi is as slow as dial up used to be,...

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Helpful?
Thank Susan T
michael w, General Manager at Hotel Cascada, responded to this review

Dear Susan T, Please accept my apology for the fact that we did not insure that your room was in complete working order, including the heater, coffee maker and wall coverings. As we changed ownership and management companies in late November, we recognize that all of our rooms should be in perfect condition for all guests at all times. Additionally,...

Oklahoma City, Oklahoma
Reviewed 2 December 2016

This was supposed to be a "4 star" hotel - It was dirty, the hotel elevator was filthy going up to our room, and then when we got INTO the room - there was pee on the toilet seat! The housekeeper didnt even clean the toilet after the last guest. GROSS. So gross. I sucked it up and we just...

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Helpful?
Thank mahnkenc
michael w, General Manager at Hotel Cascada, responded to this review

Dear Mahnkenc, As the new General Manager of the property and now having access to Trip Advisor, I was disheartened to read this review as we failed to provide a clean and comfortable room for you and your son and then compounded our mistake by not responding to the problems you experienced when we were made aware of them. Once...

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Bi-Level Loft Suite (69)
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Jacuzzi Suite (55)
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Pool (13)
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Dining (24)
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Standard Double Queen Room (43)
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Standard King Room (47)
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The Hotel (53)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the midtown business district, the Hotel Cascada Urban Resort and Waterpark is conveniently near Albuquerque attractions and shopping and is immediately accessible to both I-40 and I-25. Albuquerque's Urban Resort completed a 5 million dollar renovation in June of 2013 and offers newly renovated, spacious guest rooms and suites with views of the mountains or courtyards. Guest rooms feature "Sleep Number" beds, a work desk, COMPLIMENTARY high-speed wireless internet, in-room coffeemaker, full size iron/ironing board, cable TV, and On-Demand movies with a COMPLIMENTARY USA Today at the front desk. Other features include complimentary outdoor parking, COMPLIMENTARY shuttle service to/from the airport.Also offering an on-site water park with 26 water features like a wave pool, lazy river, waterslides, and wave rider this hotel in Albuquerque keeps the whole family entertained (check days and hours of operation as they do change). ... more   less 

Additional Information about Hotel Cascada

Address: 2500 Carlisle Blvd NE, Albuquerque, NM 87110 (Formerly Park Inn by Radisson Hotel & Water Park)
Region: United States > New Mexico > Albuquerque
Price Range: €92 - €117 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cascada 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Park Inn By Radisson Hotel And Water Park
Radisson Albuquerque
Albuquerque Radisson
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Questions & Answers

Questions? Get answers from Hotel Cascada staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here. Book at the Sheraton or Marriott, then day pass into the water park IF it's open.”
 of 5 bubbles Brandtnm, 19 Feb 2017 | Read review
“visit the waterpark, but skip the hotel. There are other hotels on the same block.”
 of 5 bubbles slipchik2017, 5 Feb 2017 | Read review
“Main Building smells of chlorine”
 of 5 bubbles MelissaJ448, 30 Jan 2017 | Read review
“go elsewhere!”
 of 5 bubbles Idrathergarden, 7 Jan 2017 | Read review
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