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Holiday Inn Express & Suites Albuquerque Old Town

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586 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Albuquerque Old Town
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Showing 574: English reviews
Albuquerque, New Mexico
Reviewed 9 October 2016 via mobile

This is the MOST unaccommodating Holiday Inn hotel I've ever stayed in. I wouldn't recommend this property to anyone. Weird location, small room that doesn't contain an easy chair, and bad housekeeping. My room was very clean but on the second day, they didn't replenish the towels or coffee supplies, and they moved the tissue box I had purposely placed...

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Helpful?
1Thank JoniTsosie
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you for taking the time to provide valuable feedback about your recent stay. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We have reached out to you directly to address the issues during your stay to resolve them to the best of our abilities. We hope that our...

University Place, Washington
Reviewed 7 October 2016

Very clean the staff went the extra mile. Served a warm breakfast everyday and someone always there to keep everything clean and well stocked. The hotel desk clerks Penny and Savannah were so pleasant and friendly gave us lots of good tips on things to do and places to dine. Even gave us bottled water when we going out for...

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Helpful?
Thank Nancy G
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you for taking the time to let us know about your recent stay with us. We are always so proud when our guest give us a 5 star review. We strive to make every guest stay enjoyable and comfortable. We are so glad to hear Penny and Savannah went over and beyond to make you stay memorable. See you...

Reviewed 3 October 2016 via mobile

Convenient, very clean, spacious, good location. But the best part was Harris, Director of Sales. Harris joined our breakfast table and gave us the BEST advice for touring Albuquerque. The BEST. We came back and took his advice - enjoyed the city because of his recommendations. STAY HERE.

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Helpful?
Thank Gail N
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you for the 5 star review! It is great to hear that you enjoyed yourself during your time with our property. Our staff works hard to provide a comfortable and memorable stay for our guests...especially Harris! Sincerely, Haleah

nj
Reviewed 2 October 2016 via mobile

We came to Albuquerque to see the Balloon Fiesta and whatever else we could fit in during our brief visit. This Holiday Inn was well located for all the places we wanted to go to, and was very close to the Indian Pueblo Cultural Center museum and restaurant. Staff was friendly and helpful, morning breakfasts offered lots of choices. Nice...

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Helpful?
Thank snivvy
Bernalillo, NM, United States
Reviewed 30 September 2016

The staff could not have been more helpful. They have a great breakfast, the kids had no trouble finding things they liked. It is across the street from the Indian Pueblo Cultural center and near old town. If you want the cultural center has a small bus that takes you to Old town and the Bio park. So it is...

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Thank Glenn A T
Wheaton, Illinois
Reviewed 30 September 2016

The room was clean and a standard Holiday Inn room. The breakfast had a good variety of hot and cold foods. The location was close to everything we needed with a nice selection of restaurants in the general area.

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Helpful?
Thank Vickistravels2013
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Dear Vickistravels2013, Thank you for your kind review! We are so happy to hear that you ended up having a great stay with our location and enjoyed all of the amenities offered. We definitely look forward to having you return in the future! Sincerely, Haleah

Bellingham, Washington
Reviewed 23 September 2016

We stayed for two nights and really liked it. We were in room 325, near the laundry room, fitness room and ice machines but never heard anythihg, and even the air conditioning was pretty quiet! The free breakfast was good, and the whole place was clean and efficient.

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Thank Joseph C
Reviewed 23 September 2016

I was able to check on a few minutes notice. Very convenient location to Old Town and many other attractions. My room was clean and very quiet despite being next to the elevators. The gym and business center were both in good working order. I definitely paid more for the convenient location.

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Thank Amm50474
Albuquerque, New Mexico
Reviewed 22 September 2016

The rooms were great and the concierge services were lovely. Thanks for the discount for our block of rooms. Thanks for allowing us to change names of listed guests to accommodate last minute changes. We appreciated your prompt service.

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Helpful?
Thank mbrazilafsc26
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Dear mbrazilafsc26, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest like you. While we are pleased with your nice comments about the room, concierge services and front desk staff service, we...

Orange Park, Florida, United States
Reviewed 20 September 2016

The hotel itself is lovely looking and the staff was very friendly. But there was a lot wrong with the room. It was clean and looked nice but 1) the bathroom was cheap. the sink wouldn't drain, the toilet had trouble flushing, and part of the shower was broken. 2) It wasn't in a bad part of town, but it...

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Helpful?
Thank Megan V
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Dear Megan V, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our hotel lovely and staff friendly....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 

Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Address: 2300 12th St NW, Albuquerque, NM 87104-2426
Region: United States > New Mexico > Albuquerque
Price Range: €95 - €124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Holiday Inn Express And Suites Albuquerque Old Town
Hotel Style:
#2 Business Hotel in Albuquerque
#3 Family Hotel in Albuquerque
#11 Romantic Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Albuquerque Old Town staff and other travellers.
12 questions
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over a year ago
2 months ago
Massachusetts

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Questions? Get answers from Holiday Inn Express & Suites Albuquerque Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not on the road side”
 of 5 bubbles rudie_11, 19 Nov 2016 | Read review
“Make sure you get what you pay for”
 of 5 bubbles Rock218, 25 Oct 2016 | Read review
“mt view also we stayed on the 4th floor really was quiet”
 of 5 bubbles 567nancyg, 7 Oct 2016 | Read review
“Try to get rooms away from the main road.”
 of 5 bubbles 331meganv, 20 Sep 2016 | Read review
“Get a room with a Mountain View. Its better that the highway view.”
 of 5 bubbles richw349, 30 Aug 2016 | Read review
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