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Isleta Resort & Casino

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509 Reviews from our TripAdvisor Community

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There are newer reviews for Isleta Resort & Casino
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Showing 505: English reviews
Las Cruces, New Mexico
Reviewed 3 November 2016

Great night stay very good service. Very clean rooms, very nice staff. I would recommend this hotel to all my family and friends. I would have liked transportation to the concert because the drive is kind of far

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Helpful?
Thank Hank S
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Hank S, Thank you for staying at Isleta! We appreciate your compliments of our rooms and staff, and we also sincerely appreciate your recommendation to family and friends. We hope to see you again in the near future!

Reviewed 3 November 2016 via mobile

We spent one night as we traveled through New Mexico. We had stayed at the resort one time before. I have to say the experience was great. The rooms were spacious and clean. We had a great view from our balcony and the staff could not do enough for you. The staff at the desk were great and made sure...

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Helpful?
Thank Keith M
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for staying with us as you traveled through New Mexico, Keith. We're very pleased to hear you had such a positive experience. Thank you for your feedback on the rooms, staff, front desk, and Embers Steakhouse. While we can't take credit for the view, we're thrilled to hear your room provided the perfect landscape! We look forward to...

Reviewed 2 November 2016 via mobile

My wife and I were in Albuquerque for a meeting she had to attend at Isleta Resort and Casino. Spent the night there before. This resort is beautiful inside and outside. Staff members are always very nice, the rooms are very nice. The bed is very comfortable. The views from the balcony are very nice too. Casino floor layout is...

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Helpful?
Thank Patrick T
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Patrick T, We appreciate you and your wife staying with us during her meeting at Isleta Resort & Casino. Thank you for your feedback on our Resort, Team Members, rooms, beds, and of course, the view & casino! We love to hear of repeat Guests, and we hope we've gained a friend for life! We look forward to seeing...

Santa Maria, California
Reviewed 2 November 2016

Only stayed one night, but it was a good hotel. The room was clean and the bed comfortable. It wasn't too far from Albuquerque and didn't take too long to get to any part of the city. As I said, only stayed a night, so I wasn't able to partake of the restaurants or try out the spa....

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Helpful?
Thank Bekka93
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for staying at Isleta Resort & Casino, Bekka93. We appreciate your patronage, as well as your followup review. Thank you for your compliments of our comfortable rooms and location. We hope you'll have time to visit one of our many dining options the next time you visit, and we sincerely hope you treat yourself to a visit at...

A TripAdvisor Member
1 review
Reviewed 1 November 2016 via mobile

The whole hotel smelled smokey unfortunately. (Perhaps that is to be expected because it's connected to the casino!?!?). The lighting in the room and bathroom was very low. Room and bathroom was spacious enough but very dark. Customer service was just "ok".

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Helpful?
Thank A TripAdvisor Member
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort & Casino. We strive for more than just "Meh," however, so we sincerely regret to hear your experience wasn't up to par. We'd like you to know that we're aware that the smoke can be bothersome, and we are in the middle of some big plans to address that issue. If you...

Deming, New Mexico
Reviewed 1 November 2016

The Casino is great, the best I've ever seen! somebody with a brain was the designer. However the machines were very poor. I only seen one handpay out all the times I have been there like 6 or 7 times. If they had good machines I would be there most of time.

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Helpful?
Thank savemall
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for your amazing compliment of our Casino, savemall. We LOVE it too! And we're excited to tell you that even more exciting plans are coming down the pipe, so be sure and keep visiting us! As for the machines, we can assure you that luck favors many of our Guests. In fact, if you follow us on social...

Amarillo
Reviewed 31 October 2016

We enjoyed our four day trip from Amarillo to Albuquerque very much. The hotel is quiet, clean, and the staff very friendly and helpful at Isleta Resort and Casino. Our room was clean and very comfortable.

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Helpful?
Thank Paul F
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for visiting us from Amarillo, Paul F. We appreciate you choosing Isleta Resort & Casino over our competitors! We appreciate your feedback on the hotel, the cleanliness of our Resort, and your compliments of our amazing Team Members (they make us proud everyday!). We hope you'll opt to stay with us again the next time you vacation from...

S��͏D
Reviewed 31 October 2016

Comfortable and quiet stay while doing business in Albuquerque and will be staying in that hotel a few more times. The hotel is away from the inner city and is an easy way to stay and leave the city of NM. Enjoyed the atmosphere and food was decent.

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Helpful?
Thank Hector1014
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Hector1014, Thank you for your review of Isleta Resort & Casino. We're very pleased to hear you stayed with us while doing business in Albuquerque, and that you plan to stay with us again. That's wonderful! We're happy to know you enjoyed our location -- away from the madness of the city, but convenient as well -- and that...

El Paso, Texas
Reviewed 31 October 2016

Great hotel and even better people who work there. You have to try the green chili soup in the restaurant and ask for Tim while you are at. He was fantastic. He went out of his way to make my wife'said birthday extra special.

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Helpful?
Thank gsanchez6815
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear gsanchez6815, First, happy anniversary! We're thrilled to hear you stayed with us to celebrate this special milestone. Thank you for your compliments of our green chili soup (we love it too!), and for your compliments of Tim. We're very happy to hear you were greeted with such excellent Guest Service, and that your wife enjoyed her birthday with us....

Corpus Christi, Texas
Reviewed 31 October 2016 via mobile

We stayed several nights and enjoyed the various restaurants. The smoke was horrible everywhere...including the hallways and our no smoking room. Need better ventilation. Not very clean in the gambling casino areas..parking valet was slow. Wouldn't stay in the hotel ever again

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Helpful?
Thank wyhtak
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Hmmm, wyhtak, this doesn't sound like the type of experience and memory we want our Guests to walk away with. We sincerely regret to hear you had issues during your stay. We hope you took some time to speak with one of our Hotel Team Members (because we're here to ensure you have a great experience!), and if not, we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway Blvd SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Region: United States > New Mexico > Albuquerque
Price Range: €78 - €165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity and Odigeo so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#1 Casino Hotel in Albuquerque
#4 Spa Hotel in Albuquerque
#52 Business Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Isleta Resort & Casino staff and other travellers.
15 questions
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27 days ago
Brentwood, Tennessee
23 days ago
tucson
Mandeville, Louisiana
2 months ago

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Questions? Get answers from Isleta Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a different resort. Many options in Albuquerque”
 of 5 bubbles N1060GAmichaelc, 15 Nov 2016 | Read review
“Get balcony room facing west at least.”
 of 5 bubbles U2778LRmarieb, 6 Nov 2016 | Read review
“Clean, comfortable room with king size bed.”
 of 5 bubbles L718AVpaulf, 31 Oct 2016 | Read review
“Fourth floor rooms are very nice.”
 of 5 bubbles MN920, 23 Oct 2016 | Read review
“Sunrise of the mountains or sunset over the mesa, pick one.”
 of 5 bubbles Carolyn5704, 18 Oct 2016 | Read review
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