We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Isleta Resort & Casino

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Isleta Resort & Casino
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

546 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Isleta Resort & Casino
See the most recent reviews
Showing 542: English reviews
Isleta
Reviewed 10 August 2016

We are a family of five with kids ages 6, 3, and 1. This is our favorite go-to hotel by far for the amazing pool, totally appropriate for all ages. The rest of the resort of also a favorite of my husband and I also. Good dancing music at the night club. Housekeeping staff is extraordinary also. A very accommodating...

Review collected in partnership with this hotel
 Report
Helpful?
Thank 645roshannat
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear 645roshannat, Thank you for taking the time to review our hotel. We are pleased that you had nothing but positive things to say about our Resort, please come back and visit us again real soon. Thank you for staying with us.

Reviewed 9 August 2016

I loved everything about this stay. The room was awesome. Room service was awesome as well as the maid service. We stayed for 4 nights here and I cant wait to come back. The Spa was my favorite. The service, atmosphere, and the calmness of the place was amazing. I LOVED it!

 Report
Helpful?
Thank Jeff S
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Jeff S, Thank you so much for taking the time to review our hotel. It is nice to hear that you enjoyed your stay with us, please come back and visit us again soon. I will definitely pass on your positive comments on the Spa to our Spa Manager. Thank You

Reviewed 8 August 2016

I usually gamble over here and when I went to the high limit room twice on 1 August 2016 and 8 August 2016; I was followed around by security; harassed by the Floor Manager; and lastly the Casino Technician was reporting to security via Radio about me. I am Native American who dresses appropriately and I just gamble like the...

 Report
Helpful?
Thank Kagami A
Albuquerque, United States
Reviewed 8 August 2016

The room was perfect to have dinner at a good steak house and drinks at the night club afterwards. The staff was friendly and very helpful. We were able to enjoy an ourselves without having to worry about outside factors.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Roger S
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Roger S, Thank you taking the time to review our Resort. We are very happy that you enjoyed your stay with us, thank you so much for staying with us and we look forward to you coming back and staying with us again.

Reviewed 7 August 2016

When we arrived, were told our room was out of service. Asked for another room was told we could only have it for one night as it was booked for someone else after that. Since we had a confirmed reservation for two nights, inquired why our reservation could not be honored but the other party's could. Finally was assigned a...

 Report
Helpful?
Thank freda496
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear freda49, Thank you for reviewing our hotel. I would like to apologize for the issues you had at check in, I will definitely forward this on to our Front Office Manager to go over with his staff. I would hope that you will come stay with us again and give us another chance to show you how great we...

Albuquerque, New Mexico
Reviewed 7 August 2016

Stayed overnight while attending a conference. Pool was fun. Embers is a wonderful place to eat. Great menu and attentive staff. The bar area is very pretty with the under bar lighting. Bar staff friendly and helpful. The checking in was easy and again the staff was friendly, professional and very, very helpful. A very nice night.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Michael333124
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Michael333124, Thank you for taking the time to review our Resort. We are pleased that you enjoyed your stay while you were with us. Please come back and stay with us when you are not with a conference so that you can enjoy more of our amenities. Thank You

Albuquerque
Reviewed 7 August 2016

It was a good stay. But we did have an issue with one of the Pit Bosses. Also when we checked in we did not have our strawberry and champagne package. We reminded the front desk that we did not receive part of our package. After that we received our strawberries but we did not receive our champagne so we...

Review collected in partnership with this hotel
 Report
Helpful?
Thank avileos
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear avileos, Thank you for reviewing our hotel. I will definitely talk to the Food and Beverage Manager about making sure our guests are getting the amenities they pay for. I will also give this review to our Casino Manager to review with the Pit Bosses. Thank you again for staying with we hope that you come back soon.

Albuquerque, New Mexico, United States
Reviewed 5 August 2016

My husband and I went for a one night get-away. Checked in, room looked great, service was great. Ate dinner. I stayed in the room reading while my husband went downstairs to play. He came back up at about 2 am and said what is that on the bed? It was COVERED in bed-bugs .We couldn't get out of there...

 Report
Helpful?
Thank Hope K
Michael W, Manager at Isleta Resort & Casino, responded to this review

Hello Hope K. Thank you for taking the time to share your experience. We are very alarmed by your report. We take claims, such as yours, very seriously and make every effort to investigate. A vast majority of the time, such claims are found not to be true. Nevertheless, we always hire professionals to confirm either way and proceed as...

El Paso, TX
Reviewed 4 August 2016

We have stayed at this hotel twice. The first time, customer service was bad. The front desk people were rude, the cafe advertised breakfast burritos til 11 am when we went at 10 am they were "sold out". The food is extremely good and a good price too. On our second stay we ordered room service, they delivered our food...

Review collected in partnership with this hotel
 Report
Helpful?
Thank estheru903
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear estheru903, Thank you for reviewing our hotel, its reviews such as yours that will only make us a better resort in the future. I would like to apologize for the customer service that you received while staying at the resort, it is unacceptable and I will be getting with the managers of each of these departments so that they...

El Paso, Texas
Reviewed 2 August 2016

My family and I stay there frequently. The kids love the pool and adults gather for fun afterwards. My only concern is the amount of employees, and that those they do have lack customer service skills in a very big way. I won't rant, but a hotel, casino and venue of this size, should have adequate and highly trained staff.

Review collected in partnership with this hotel
 Report
Helpful?
Thank beleny999
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear beleny999, Thank you for reviewing our resort. I'm sorry to hear that our staffing levels were not up to par, I will definitely forward this to management to make sure it is something we address. Thank you for staying with us and we are looking forward to your return trip.

696 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (69)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (19)
Viewed
Dining (2)
Viewed
View from Room (2)
Viewed
Bathroom (4)
Viewed
Room/Suite (3)
Viewed
0:48
Videos (1)
Viewed
Other (35)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (606)
Viewed
Amenities (40)
Viewed
Balcony Deluxe Double Queen (64)
Viewed
Deluxe King (68)
Viewed
Governor's Suite (139)
Viewed
Junior Suite (99)
Viewed
Pool (38)
Viewed
Dining (45)
Viewed
The Hotel (41)
Viewed
Wide King (72)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Hotel & Grounds (10)
Viewed
Dining (2)
Viewed
Business Centre/Function Rooms (3)
Viewed
View from Room (1)
Viewed
Room/Suite (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Albuquerque hotels
Sandia Resort & Casino
#43 of 144 in Albuquerque
449 reviews
Albuquerque Original Townsite
Hotel Andaluz
Hotel Andaluz
#10 of 144 in Albuquerque
1,294 reviews
Huning Highland Historic District
Hotel Parq Central
Hotel Parq Central
#3 of 144 in Albuquerque
1,566 reviews
Show Prices
Show Prices
Show Prices
Hotel Albuquerque at Old Town
#14 of 144 in Albuquerque
1,595 reviews
Uptown
Sheraton Albuquerque Uptown
Sheraton Albuquerque Uptown
#20 of 144 in Albuquerque
1,176 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway Blvd SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Region: United States > New Mexico > Albuquerque
Price Range: €102 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity and Hotels.com so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#1 Casino Hotel in Albuquerque
#4 Spa Hotel in Albuquerque
#52 Business Hotel in Albuquerque
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Isleta Resort & Casino staff and other travellers.
17 questions
Ask a question
3 months ago
Hattiesburg, Mississippi
Brentwood, Tennessee
3 months ago
tucson

See all questions (17)

Questions? Get answers from Isleta Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maintain your AC units properly!!”
 of 5 bubbles b_williams_82, 20 Feb 2017 | Read review
“You can hear everything in the rooms and hallways...”
 of 5 bubbles rn50513, 5 Feb 2017 | Read review
“Better machines in the bar area of the casino.”
 of 5 bubbles 464ROBERTC, 2 Feb 2017 | Read review
“Toilet didnt work but they fixed immediately though it was 5 in the morning.”
 of 5 bubbles 987lt2, 19 Dec 2016 | Read review
“Pick a different resort. Many options in Albuquerque”
 of 5 bubbles N1060GAmichaelc, 15 Nov 2016 | Read review
5 of 5