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Hilton Garden Inn Albuquerque Uptown

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Hilton Garden Inn Albuquerque Uptown
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596 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Albuquerque Uptown
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Showing 589: English reviews
Reviewed 27 December 2016 via mobile

They were tearing up the carpet outside the lobby elevators the night we arrived. The contractors tried to close the elevators to guest use, even though I use a wheelchair. I wasn't impressed with how the manager handled it, did not receive an apology, and he did not seem as concerned as I was that they were trying to deny...

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Helpful?
Thank jen n
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear jen n: We most sincerely apologize for your experience during your recent stay at our hotel. We will most definitely address the maintenance issues you encountered immediately for the safety of all of our guests. As for the renovation, it is a one-time occurance and we did try to have the work done between midnight and 5AM to lessen...

Roswell
Reviewed 25 December 2016

Breakfast is definitely not worth the money. We did the buffet option which is usually the complimentary breakfast at most hotels but cost $7.95 here. The buffet was sub par at the least. The second option was $11.95 which included the grill, wasn't sure that would be worth the price either.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank christyt702
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear christyt702: We are so sincerely sorry that you did not enjoy the breakfast offered in our restaurant. You are correct that the Hilton Garden Inn brand does not offer a complimentary breakfast - we do have a restaurant that serves both breakfast and dinner daily as well as room service nightly from 5PM to 9PM. We again, apologize for...

Rumney, New Hampshire
Reviewed 24 December 2016

The staff is very welcoming and friendly. Everyone was willing to help in whatever way they could. From offering dinner ideas to getting extra pillows. The rooms are clean and comfortable. We were there for our daughters graduation at UNM and would recommend this hotel!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Cheryl G
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear Cheryl G: Thank you for taking the time to review our hotel - Hilton Garden Inn Albuquerque Uptown. Congratulations on your daughters graduation - we were honored to be a small part of that life celebration. We hope to see you again soon and thank you again for taking the time to offer feedback about your experience. Most Sincerely,...

Helotes, Texas, Usa
Reviewed 21 December 2016

The hotel was undergoing renovation, but with the festive decorations for the holiday season and the warm fires in the fireplace, the renovation was hardly noticed. Received a top floor room with an excellent view of the mountains and surrounding area. The staff made our stay very enjoyable. The desk clerk was very polite and made sure everything was ready...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Scotty456
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear Scotty456: Thank you for taking the time to offer us feedback regarding your most recent experience at our hotel - Hilton Garden Inn Albuquerque Uptown. We are so glad to hear that you were not bothered nor distracted by our renovation team! Thank you for your kind remarks regarding the service delivery and our front office staff - we...

El Paso, United States
Reviewed 19 December 2016

I stayed in Albuquerque, New Mexico, aka: The Duke City on December 15, 2016, at the Uptown Hilton Garden Inn. The stay was great, the room was beautiful, and the service personnel were very professional. I would recommend the Uptown Hilton Garden Inn to everyone.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ladon M
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear Ladon M: Thank You for taking the time to share your experience at our hotel - the Hilton Garden Inn ABQ Uptown. We, in the Duke City, were glad to have you stay and enjoy the hotel and look forward to your next visit! Did you get an opportunity to have a drink in our lounge or maybe try...

Bolivar, United States
Reviewed 14 December 2016

We have stayed at a number of Hilton Garden Inns and this one and Albuquerque was Far Below the standard of the others we stayed at. It seems much older and not taken care of to the same criteria as other Hilton Garden Inns.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ryan M
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear Ryan M: We are so sorry to hear of your disappointment with our hotel the Hilton Garden Inn ABQ Uptown. We are currently under renovation, as you may have experienced during your stay - and have recently refreshed all the guest room hallways, public spaces and meeting room facilities. The public space area was finished in mid-November - so...

Denver, Colorado
Reviewed 27 November 2016

Looked on hotel.com for a room. Found a place to fit my needs for our family. Free breakfast and pool were a need. Got checked in as we have stayed in the same type place many times before and never disappointed. Well got into the room and immediately saw the bed was going to be an issue. I should have...

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Helpful?
Thank seedeconstruction
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear seedeconstruction: I am so very sorry to hear of your disappointment during your stay. Hilton Garden Inn as a brand, does not offer complimentary breakfast but we do have a restaurant the serves breakfast for a nominal charge. However, Hilton does have brands that offer complimentary breakfast (Homewood Suites/Hampton Inn and Suites) if this is something that you require...

Lubbock
Reviewed 27 November 2016

First time to stay in a Hilton Garden Inn and found it quite nice, used Hilton Honors points for the stay with a little cash added to it. Well worth it. Choose my own room on the Hilton app and choose a 6th floor room...absolutely quiet and rest was excellent. Not the best view of the Sandia Mtns but there...

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Helpful?
Thank Trickstersawpix
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear Trickstersawpix: Thank you for your kind review of our hotel the Hilton Garden Inn Albuquerque Uptown. We appreciate you taking the time to share your experience. We are glad to hear that you enjoyed your spacious and comfortable guest room. Hopefully on your next visit you will have the opportunity to try our restaurant for dinner or perhaps have...

Las Cruces, New Mexico
Reviewed 25 November 2016

Great hotel however the people at front desk that should greet you are arrogant,obnoxious jerks Rooms were clean and location is great..I recommend if you don't mind rude answers from front desk or "slang" for a response!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ricardoo497
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear ricardoo497: First, my apologies if any of our staff was other than professional, kind and welcoming as it is not our standard to be anything other than completely hospitable. I have shared your comments with our staff in order to improve our overall service. If you have more details you care to share to assist us in our efforts...

Albuquerque, New Mexico
Reviewed 23 November 2016

Do not stay on the side of the interstate. It was so loud that we did not sleep well at all. The hallways were dirty from construction. The lobby is under construction and the front staff is frustrated by this.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Justin S
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review

Dear Justin S: I am sorry to hear that you did not have a comfortable night's rest - I always encourage our guest to use the "E Check-In" feature that allows you to select your room. We are currently renovating the public spaces but the guest hallways are complete and my apologies for any inconvenience. It is always difficult and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Albuquerque Uptown

Address: 6510 Americas Parkway, Albuquerque, NM 87110
Region: United States > New Mexico > Albuquerque > Uptown
Price Range: €94 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albuquerque Uptown 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque Uptown Hotel Albuquerque
Albuquerque Hilton
Hotel Style:
#16 Business Hotel in Albuquerque
#25 Romantic Hotel in Albuquerque
#31 Family Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albuquerque Uptown staff and other travellers.
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5 months ago

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Questions? Get answers from Hilton Garden Inn Albuquerque Uptown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if room has been remodeled”
 of 5 bubbles 790nancym, 26 Feb 2017 | Read review
“Top floor away from interstate.”
 of 5 bubbles ATravelerMidwest, 1 Feb 2017 | Read review
“If you like showers get a room with the walk in shower.”
 of 5 bubbles VictoriaM703, 29 Nov 2016 | Read review
“Upper floor facing away from the interstate seems the best area.”
 of 5 bubbles Trickstersawpix, 26 Nov 2016 | Read review
“2nd floor was nice and quiet”
 of 5 bubbles 167meaghand, 21 Nov 2016 | Read review
5 of 5