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WoodSpring Suites Brownsville is an extended stay hotel. Our hotels are comfortable, our rooms are well-priced. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Extended stay hotels are different in amenities from traditional hotels. - This location is a pet-friendly hotel with smoking / non-smoking rooms - 24/7 staff support at front desk - Appliances included in in-room kitchens with other items available - Three suite designs to choose from for one-to-four guests - Free basic wi-fi and parking - Guest laundry room and vending available at all locations 24/7 - Weekly rates, long-stay/monthly rates, and nightly rates available
Sold me weekly rates at an agreed price without telling me I was actually only getting 6 nights. Went to pay for my third week there and they had already charged my card for 23 dollars, wouldn't apologize for or justify the charges. Then when...More
Thank Corey A S
Response from Julia R, Guest Relations at WoodSpring Suites BrownsvilleResponded 2 days ago
Thank you for sharing your feedback. I’m so sorry there was confusion about our rates that caused some upset and frustration. We have double checked your account and your rate reflects the same charges as our other guests – nothing extra, no hidden fees. It...More
I stayed on a bussiness trip at Wood springs hotel off the expressway, behind falconbank and Dennys restaurant.
The hotel is beautiful in my opinion. The employees are worthless except for Cassie. She loves her job and does it well.
The pros on my visitation:...More
1 Thank sha18dy
Response from Julia R, Guest Relations at WoodSpring Suites BrownsvilleResponded 4 weeks ago
Thank you for taking time to review our hotel. We’re sorry you got a bad impression. Our goal is to provide an all-around positive experience for every guest. Best wishes in your future travels.
Unless you have no where else to stay, dont stay... you get what you pay for. Its dirty, there is roaches, not clean it smells people dont theow the trash were it goes and the manager doesnt seem to care.
1 Thank R M
Response from Julia R, Guest Relations at WoodSpring Suites BrownsvilleResponded 24 September 2018
I'm so sorry to hear that you had a disappointing stay and got such negative impressions during your stay with us. Thank you for your feedback so we can address these issues and best wishes in your future travels.
Unfortunately our stay at this hotel was cut short. We were supposed to stay for seven nights, but after two nights we discovered that roaches were entering our room from the other units. I don’t think there’s anything that management can do to control the...More
2 Thank Gabriela S
Response from Julia R, Guest Relations at WoodSpring Suites BrownsvilleResponded 9 August 2018
Thank you for your feedback. We take pest control very seriously and continue to address insect issues or suspected sightings. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us...More
My wife and I moved is while our home was being built June, 2018. First the carpet was soaked since the A/C drained on the floor instead of dripping outside. Manager said he was going to extract water, but never did. We opened up the...More
Response from Julia R, Guest Relations at WoodSpring Suites BrownsvilleResponded 31 July 2018
I am so sorry to hear about your experiences and impressions of our hotel. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Response from WoodSpringSupport | Property representative |
Our basic wi-fi is free. There are additional, tiered speeds that carry a cost. Depending on the type of work you do - you should have adequate bandwidth even with our free service (streaming, large file up/download, etc... More
Our basic wi-fi is free. There are additional, tiered speeds that carry a cost. Depending on the type of work you do - you should have adequate bandwidth even with our free service (streaming, large file up/download, etc. are usually barriers).