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Wow, I felt like a queen in this luxurious bed. Lots of ports. Hot shower. Clean an quiet. Quick check in and out. Great breakfast, fresh fruit and juices, eggs, sausages, an egg cheese bagel, oatmeal, yogurt, cereal. All for a reasonable rate.
Don't have any customer service issues cuz your GM there won't call back or address them. I had a problem with refrigerator and it took three different people in three separate conversations to finally get it put in place over 24 hours later. I pulled my two consultants and they went to another hotel because of the poor follow-through and the gm for was aware matter fact he was contacted personally and decided not to return calls or apologize sadly poor service at this hotel
We stayed here for three days, outstanding breakfast, the waffles put IHOP and Denny's to shame. Good front desk, after the first afternoon, male clerk would not make fresh coffee, and said he could not hear it up, but the following a young female took over and made fresh coffee. She also put huge cookies for guests. It also has nice clean rooms with soft beds. We highly recommend, hopefully you get the friendly female clerk, and not the guy.
Hotel was normal for this chain, the room did have lots of charging ports and plugs to keep all of your toys charged and running. The Breakfast was the usual fare for this chain, the Bagel Tops were good however. The room was large and the room was laid out a little weird, the TV can not be seen from the desk and the wing back chair restricts the movement past the bed.
Response from Calvin P, on behalf of management at Hampton Inn and Suites Brownsville
Responded 3 weeks ago
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room. We will take your comments under consideration as we work to improve our guest experience. We hope you will come visit us in the future.
Located on the frontage road of US 77-83, about 7 miles from the Mexican border and 25 miles from South Padre Island beaches. Each room comes with an always clean and fresh Hampton bed(R) and complimentary WiFi …Moreto help you stay connected. Enjoy our free hot breakfast each morning, stay active in our fitness room, take a dip in our outdoor pool, or stay productive at our business center. Less
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