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DoubleTree by Hilton Salt Lake City Airport

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DoubleTree by Hilton Salt Lake City Airport
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702 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Salt Lake City Airport
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Showing 684: English reviews
Reviewed 6 June 2016

My reservation total was $88.95, but my card was charged $122.74. The very rude clerk said it was because I had my pet with me, but as I told her, I disclosed this when I made the reservation by phone. The room smelled horrible (rm. 158) - not like pet odor, but more like smoke or mold or something. It...

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Helpful?
Thank Lisa Cannon J
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

Reviewed 6 June 2016

We need a quick little get away. This hotel is only 10 miles from our home. It was perfect to just get away from the everyday, and go relax and feel like we were on vacation. Everything was very good.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank cindya326
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear cindya326, We are glad to be your destination for a 'break' in your routine. Thank you for sharing and we are always here when you need your next mini vacation. Until the next time, James C

Houston, United States
Reviewed 2 June 2016

ALL Staff members are very helpfull and very caring. The service quality is very good. The staff is well trained. The room sevice quality is very good. Front desk staff are very helpfull. The dinning staff are very attentive to the needs of the guests.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Aman H
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Aman H, Thank you for your kind compliments toward our team. We work hard to make every guest feel at home. We do hope we have the opportunity to welcome you again. Safe travels, James C

Brooklyn, United States
Reviewed 2 June 2016

If you were Hilton Hhonors Top tier members, I suggest you visit other Brands by Hilton. Because you probably will not receive the benefits of a Diamond Member, but at other brands you will be treated as valued.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jie F
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Jie F, I was surprised and disappointed to see your comment, we take great pride in taking care of all our guests but especially our Diamond guests. I am sorry that you did not feel acknowledged. I do hope we will have the opportunity to demonstrate that on your next stay. Safe travels, James C

Anchorage, Alaska
Reviewed 1 June 2016 via mobile

Spent two nights at hotel. It was very nice. Easy access via complimentary shuttle from airport. Right on a small lake that was full of baby ducks, etc. Very comfortable bed! Clean and quiet room. No airport noise. Pool looked inviting but didn't make it in. Really liked the chocolate chip cookie too. Have to cab into downtown if you...

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Thank 49thstatetraveler
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear 49thstatetraveler, We appreciate you taking the time to share your experience at our hotel. Our cookies are great and I do hope you had more than one! Until the next time, Safe travels, James C

Wayne
Reviewed 1 June 2016

Beautiful property, the lake side walk path is wonderful, the room is clean and big, front desk is very courteous. We asked room change because the room doesn't have refrigerator in the room, front desk told us that they will send a refrigerator over. When then take a walk by the lake. The refrigerator was already in the room and...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Frank W
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Frank W, Thank you for taking the time to share; we are glad to know that you enjoyed your stay and found our team to be courteous. We look forward to welcoming you again, James C

Kenmore, Washington
Reviewed 31 May 2016

1st room smelled like stale cigarette smoke - when I opened the door (screen closed) the mosquitoes where on the inside of the screen and invested the room.. 2nd room no smell but mosquitos on inside of screen - could not open door

Review collected in partnership with DoubleTree by Hilton
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Thank uwdawgfan91
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear uwdawgfan91, I am sorry that you had a bad experience with mosquitoes. We take every precaution however they are an unfortunate side-effect of the lake. Thank you for your feedback. Safe travels, James C

Reviewed 30 May 2016 via mobile

We had finished an amazing trip to the Grand Tetons and Yellowstone National Park, and were flying home to Atlanta from Salt Lake the next day. The hotel was in a great location, the room was very nice and clean, but the front desk staff was awful. The woman at the desk never smiled or even looked at me. After...

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Helpful?
Thank Aaron C
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Aaron C, I am sorry that you did not receive our usual service and please be assured that we have addressed your comments with our team. Regarding breakfast, we do indeed have some guests who purchase a room rate with breakfast included however not all guests choose that option and instead pay for breakfast separately if they choose to...

Reviewed 28 May 2016 via mobile

Super LOUD, you hear aircons in the rooms feeling like in the machine room of a ship. Walls trembling. Same goes for the banging of other room doors. Also, why in the world do they still use feather beds??Not necessary anymore nowadays!! Shuttle from the airport was good, operates every 20 mins.

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Thank Hanna H
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Hanna H, I am sorry that you found the hotel noisy. We do indeed use feather items in our bedding however have non-feather available should a guest require. We would be happy to change out on your next visit. Safe travels, James C

Los Angeles
Reviewed 28 May 2016 via mobile

We were staying in this hotel during a road trip - the good thing was that we only had to spnd one night here. The hotel is extremly noisy one can hear anything from the hallway and the adjacent rooms. The walls in our room were shaking due to the Air Condition. The hotel still uses feather beds, which is...

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Helpful?
Thank JoshLosAngeles
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear JoshLosAngeles, I am sorry that you found the hotel noisy. We do indeed use feather items in our bedding however have non-feather available should a guest require. We would be happy to change out on your next visit. Safe travels, James

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree Salt Lake City Airport offers a unique Airport setting in which to stay and relax. The hotel is two minutes from the Salt Lake International Airport and ten minutes from Downtown Salt Lake. Situated on an eight-acre lake, our resort-like hotel is surrounded by breathtaking mountain views. Our DoubleTree Salt Lake City Airport hotel features all of the comforts of home, luxury hotel services, great hotel dining, weddings your way, all the necessities of the business traveler. ... more   less 

Additional Information about DoubleTree by Hilton Salt Lake City Airport

Address: 5151 Wiley Post Way, Salt Lake City, UT 84116
Region: United States > Utah > Salt Lake City
Price Range: €72 - €211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Salt Lake City Airport 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Hilton Salt Lake City Airport Hotel Salt Lake City
Salt Lake City Hilton
Hotel Style:
#24 Romantic Hotel in Salt Lake City
#30 Business Hotel in Salt Lake City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Salt Lake City Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Salt Lake City Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“elevator slow-will want to utilize the stairs”
 of 5 bubbles 243staceyh, 12 Feb 2017 | Read review
“Closer to lobby. Our room was a long walk at far end of property. Upstairs halls warmer”
 of 5 bubbles Peruviangoods, 19 Jan 2017 | Read review
“very long corridors, get a room near elevator”
 of 5 bubbles manisfeld, 7 Jan 2017 | Read review
“Get something close to the lobby”
  • Double room
  • View of the lobby while sitting in front of the fireplace
 of 5 bubbles T2595PVjeffb, 13 Dec 2016 | Read review
“Rooms at the front seem to be noisier as there is a lot of activity from the parking lot, ones at back face the freeway but are not noisy.”
 of 5 bubbles Dr_MikeK, 5 Dec 2016 | Read review
5 of 5