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Holiday Inn Express Hotel & Suites Macon West

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Holiday Inn Express Hotel & Suites Macon West
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210 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Macon West
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Showing 208: English reviews
Reviewed 13 November 2016

We have stayed at this HIE several times and it had been satisfactory. However, this visit was very disappointing because of the disinterested, unprofessional attitude of the the front desk staff both at check-in and check-out. We were not recognized as Priority Club members. Both clerks never made eye contact as we spoke to them. The clerk on duty when...

Thank TravelingfoolGeorgia
Adrian O, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear TravelingfoolGeorgia, I would like to take this opportunity to thank you for your continued patronage and apologize for the less than satisfactory experience. Your feedback is much appreciated as it is troubling, what you have described is not the level of service we strive to provide and assure you won't be taken lightly. We value you as an IHG...

Leesburg, Florida
Reviewed 7 November 2016

When we arrived it was dark and the lighting in the parking lot was off. I informed the front desk attendant and she was disinterested. The next morning when we took our luggage out to the car the parking lot was still dark. I went back in and spoke to the front desk attendant and received a shrugged response. I...

Thank W9CLS
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear W9CLS, We appreciate your time in writing a review about your previous stay at our Holiday Inn Express & Suites Macon West, GA. We are sorry to learn that you found our staff to be unhelpful on how your concern about the lighting at the parking lot was handled. These are not the standards that we strive for and...

Naples, Florida
Reviewed 15 October 2016 via mobile

The front desk staff were totally disinterested in us when we arrived. For $101 we had to change rooms because the first one smelled of sickening sweet disinfect our second doom had no hair dryer and the front desk could not provide one and we heard every toilet that flushed all night. Walls were thin so could hear talking above...

Thank cincymoose
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear cincymoose, Thank you for your recent stay and for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to the noise levels, the unusual smell, and the overall level of service you have received. We always strive to provide our guests with comfortable as well as...

Reviewed 1 September 2016

It is a nice hotel but the staff is lacking. The person at check-in lacked sufficient customer service skills training. She did not recognize and properly handle platinum travel status and then attempted to mislead us when confronted with the facts. The breakfast staff did not keep the breakfast area fully stocked and just seemed not to notice that the...

Thank 2008floridatraveler
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear 2008floridatraveler, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case we have fallen short of your expectations. The situation you have described is definitely not what we expect from any of our services, nor something that we take...

Ft. Lauderdale, FL
Reviewed 30 July 2016

I stayed at this hotel for business in late July - spending 5 nights here. The plusses are that the property appears clean and well-maintained, and the décor and style of the hotel should be pleasing to most travelers looking for a place to stop for the night. I should also point out that every hotel seems to have a...

Thank tcbell
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear tcbell, Thank you for taking the time to review our property. I am delighted to hear that you found the hotel clean, well-maintained and decorated. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able...

Pahokee, Florida
Reviewed 24 July 2016 via mobile

Adrian the general manager was extremely rude and not very accommodating. ..I checked into a room with my children that was not clean..it had condoms..tampon rappers. .dirty towels and my children wanted to know why there was balloons on the floor (condoms ) I was then transferred to a room downstairs away from my party and that room was moldy...

1Thank Clara J
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear Clara J, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for the less than satisfactory level of service you received from our staff...

Reviewed 13 July 2016

Top notch hotel. Very friendly front desk staff!!! 5 stars for them! The hotel was clean upon arrival on the outside and in the lobby area, the rooms were very clean, and with very comfortable beds. Also for a woman who is traveling alone as I do, I felt very safe here.

Thank Janice C
Indianapolis, Indiana
Reviewed 7 July 2016 via mobile

Stopped here for an overnight during a commute to Florida. This holiday inn is not near the top of my list for holiday inns. It actually left me scratching my head a bit. So pulling up and walking through it looks nice. Probably remodeled recently. The man at the front desk was ok, he was a bit deficient in communication...

Thank Ben H
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear Ben H, Thank you for taking the time to post your comments. We would like to apologize for the issues you had with the room accommodations you received and the breakfast we offer. It is regrettable that we fell below your expectations. Your review will be used to consider improvements needed and we hope that you can give us...

Knoxville, Tennessee
Reviewed 7 July 2016

Loved everything about this Hotel. The rooms were clean, the beds comfortable, the breakfast buffet was very nice and the hotel staff were fantastic. So many times when you travel you don't get a good nights sleep because most hotels are situated close to major highways or interstates. This Hotel sits on top of a hill and it was VERY...

Thank FlyinMare03
Reviewed 26 June 2016

Driving a motorcoach I stay at many hotels and it is always refreshing to find front desk workers cheerful and helpful. I found Amy & Brittany to be the perfect example of how to welcome and work with the public. Hotel was good as you would expect with Holiday Inn but they made it an extra nice stay.

Thank GeorgePrinceton

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy a comfortable stay at the Holiday Inn Express and Suites. This Macon hotel is located just 0.8 miles from Macon State College, 0.8 miles from Anderson Conference Center, and 2 miles from Central GA Technical College. 5 miles from Mercer University and 13 miles from the Middle GA Regional Airport. Enjoy lodging at the Holiday Inn Express and Suites hotel in historic Macon, Georgia, located just off I-475, which provides access to several nearby Macon attractions, including the Imax Movie Theater, Eisenhower Crossing Shopping Center, Georgia Sports Hall of Fame and the Georgia Children's Museum. You must come and experience the fun of the annual Cherry Blossom Festival in March, which boasts more than 275,000 Yoshino Cherry trees. Other nearby attractions and activities in Macon include the Museum of Arts and Sciences, the Grand Opera House, and shopping at the local Macon Mall. The hotel is also in close proximity to local Macon businesses such as Colleges, Anderson Conference Center, and Georgia Power. Holiday Inn Express and Suites offers a hot breakfast bar every morning, which features signature cinnamon rolls along with a relaxing outdoor swimming pool for your entertainment. Whether you are here on business or traveling through, book your reservations today and experience the charm of true southern hospitality. The hotel's motto says "Stay Smart" at a price you can afford! What happens in Macon West stays in your heart, so stay with the name you trust to guarantee a memorable visit. "Southern Hospitality at its Best" ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Macon West

Address: 4970 Harrison Rd, Macon, GA 31206
Region: United States > Georgia > Macon
Price Range: €108 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Macon West 2.5*
Number of rooms: 80
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Holiday Inn Express Hotel And Suites Macon West
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Macon West staff and other travellers.
1 question
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Elgin, Illinois
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Macon West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was great and all employees did a great job. ”
 of 5 bubbles david_ridings, 1 Mar 2017 | Read review
“there was a pungent sickening smell coming from the heater, So strong that the smell was in our clothes as a result of the short time we were in the room. Room 128”
 of 5 bubbles pamelarobbinsc, 4 Feb 2017 | Read review
“vacuum behind the beds and furniture, very dusty, and some trash”
 of 5 bubbles rogers227, 28 Jan 2017 | Read review
“Very small desk for working on.”
 of 5 bubbles dikulibert, 13 Jan 2017 | Read review
“Rooms were fine - better than most other facilities we have stayed in.”
 of 5 bubbles tomsD4060QS, 3 Jan 2017 | Read review
5 of 5