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    Leo Palace Resort

    221 Lake View Drive Yona, Yona, Guam 96915, Mariana Islands
    Save
    Savings alert: 25% below average rate
    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$142
          US$116
          Great Deal
          US$130
          US$126
          Traveller (492)
          Room & Suite (91)
          Pool & Beach (18)
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          Overview
          • Excellent20%
          • Very good54%
          • Average18%
          • Poor5%
          • Terrible3%
          14 Mar 2017
          “Take high level room till building work finishes”
          20 Oct 2016
          “Simply wonderful!”
          Free Internet
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Golf course
          Dry Cleaning
          Tennis Court
          Self-Serve Laundry
          Shuttle Bus Service
          4.0 Star Hotel
          All hotel details
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          Fiesta Resort Guam
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          #3 of 20 hotels in Tumon
           
          Outrigger Guam Beach Resort
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          #1 of 20 hotels in Tumon
           
          Guam Reef & Olive Spa Resort
          813 reviews
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          Hilton Guam Resort & Spa
          2,085 reviews
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          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (746)
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          1 - 5 of 746 reviews

          Reviewed yesterday

          We expected to have a good time and take a break, but as soon as we checked in our expectations were shattered. As soon as we entered the room two roaches ran across the floor and went under the bed. My wife tried to find...More

          Thank Be4Mike
          Reviewed 14 March 2017

          Hotel building is under renovation. Room and building looks so old and dark. If you stay there, request a higher level room which is quieter than lower level rooms. Hotel staff are friendly and well trained.More

          Thank ecubenz
          Response from leopalaceresort, General Manager at Leo Palace ResortResponded 23 March 2017

          Dear ecubenz, Thank you very much for choosing LeoPalace Resort Guam for your recent stay. Please accept our sincere apology for the inconvenience we may have caused during our renovation period. While we improve the quality of our Hotel guestrooms, we are happy to offer...More

          Reviewed 30 December 2016 via mobile

          Staff told us to buy drinking water from the shop... at US$300 a night, this hotel doesn't even provide drinking water. That was the last straw, but the nightmare began as soon as we arrived. First off, Leo Palace falsely advertised their prices on booking.com...More

          1  Thank hamarcher
          Response from leopalaceresort, General Manager at Leo Palace ResortResponded 29 January 2017

          Dear Toro M, We greatly appreciate your time and patience in writing this review. We sincerely apologize for the many issues that arose during your stay. I have discussed each of these problem areas with my team and we are currently working on ways to...More

          Reviewed 5 December 2016

          11月30日未明にチェックインしH301号室に「Do Not Disturb」の札を掛けて就寝。11時頃「Make Up This Room」に札を掛け直して外出。20時30分頃戻ったが、札はそのままで掃除がされていなかった。 そのため、フロントに電話したところ「ハウスキーパーに連絡し掃除をする」と言ったが、その後約15分程度の間に3回フロントから電話があった。1回目「掃除は15時30分までなので、ゴミ捨てとタオル交換だけで良いか?」→「Ok」と回答。2回目「ハウスキーパーが「Do Not Disturb」が掛かっていたと言っている。」→「それはない。」と回答。3回目「札の掛け間違えではなかったのか」→「それはない、札の確認はしている。」と回答。 数分後、ハウスキーパーがタオルを持って来たが「Do Not Disturbが掛かっていたから掃除をしなかった。」と強く主張していた(札が「Do Not Disturb」であったのに、当方が都合の良いよう異なることを言っていると思い込んで問い詰めてきた)。当方も確認しているので「絶対にそれはない」と強く主張した。 結局、ハウスキーパーはゴミはそのままでタオルのみ置いて引き上げた。 翌朝(12/1)掃除していたハウスキーパー(昨夜のハウスキーパーとは別人)に昨日の事を伝え、掃除するように言った。その折に彼女は、「確認した時は「Do Not Disturb」だったが、何時に札を変えたのか」と聞いてきたので「11時頃に「Make Up This Room」に変えた」旨回答したところ彼女は「Oh sorry」と言った。 そもそも掃除が15時30分までならその前にやり残しがないかどうかの確認をすべきであり、教育すべきである。 また、ホテル側は最初から当方の札の掛け間違いと固執した不快な対応だったので、幻滅と強い不愉快を感じた。 それ以外にも12月1日19時30分頃ハウスキーパーがドアをノックしたので、ドアを開けたところ「タオル4枚リクエストしたか?」と聞いてきたので「No」と回答すると「sorry」の言葉もなく無言で去り隣の部屋へ聞きに行った。届け先も解からず各客室を訪ね回るような行いはありうべからざることである。 このようなハウスキーパーといい、掃除の件でのフロントとハウスキーパーの対応といい、100回以上海外旅行している中でホテル側から一方的に当方に誤りがあったかのごとく露骨に馬鹿にされた経験は初めてであり、強い憤りと失望を感じ、最低のホテルであると感じた。

          2  Thank hiraisy
          Reviewed 20 October 2016 via mobile

          I spent the weekend, (Oct 15-17) at Leo Palace Resort celebrating my grandson's 4yr old birthday. Rooms were great. I stayed in a regular room, my daughter and family stayed in the Deluxe room, both have fantastic views. Staff were nice. Restaurants, both at the...More

          Thank bnap2016
          Response from leopalaceresort, General Manager at Leo Palace ResortResponded 27 October 2016

          Dear bnap2016, Thank you very much for choosing LeoPalace Resort for your recent stay and for taking the time to share your comments. We are very pleased that you enjoyed our rooms and fantastic views. We greatly appreciate your wonderful compliments about our food, service...More

          Fiesta Resort Guam
          783 reviews
          #3 of 20 hotels in Tumon
           
          Outrigger Guam Beach Resort
          1,441 reviews
          #1 of 20 hotels in Tumon
           
          Guam Reef & Olive Spa Resort
          813 reviews
          #2 of 20 hotels in Tumon
           
          Hilton Guam Resort & Spa
          2,085 reviews
          #8 of 20 hotels in Tumon
           
          About
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free Internet
          • Hotel Amenities
          • Free Parking
          • Business Centre with Internet Access
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Dry Cleaning
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Self-Serve Laundry
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Microwave
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Golf course
          • Tennis Court
          Details
          • Price range
          • US$117 - US$260 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 435
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Agoda, Hotwire, Travelocity, TripOnline SA, Cancelon and HotelQuickly so you can book your Leo Palace Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mariana Islands >
          • Guam >
          • Yona
          • Also Known As
          • Leo Palace Hotel Yona ,
          • Leo Palace Yona
          Add Photo Photos
          Traveller (492)
          Room & Suite (91)
          Pool & Beach (18)
          Dining (15)
          Hotel & Grounds (424)
          Bathroom (17)
          Family and Play Areas (8)
          Business Centre & Event Rooms (1)
          Nearby
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Jewkiss
          What is the rate if I want to rent a two bed room and I'm an employee there?
          20 June 2016|
          Answer
          Response from Donn G | Reviewed this property |
          Employees have to fill out the proper paperwork to rent a room and then the special employee rate would be disclosed to them at that time.
          0
          Votes
          Room Tips
          "Request higher level room."
          Read review
          "Ask for a recently renovated room."
          Read review
          "Stay away during September- October"
          Read review
          "choose condo if you want to cook by yourself"
          Read review
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