Excellent resort. Very attentive. Beautiful. Great vibe. I had a minor issue with the ac in my room. I was offered to change rooms or for the issue to be addressed. They attended to ac issue quickly AND I received a follow up call to make sure I was happy.
Absolutely beautiful resort but even more amazing is the friendliness of the staff. In order to enjoy the natural beauty of Maui, Wailea is the place to do it. It's pretty expensive, but worth it.
The bad: The room smelled like a basement, damp and very musty. A waitress and a manager were quite rude. The bathroom sink in the room didn't drain and smelled like rot. Bathroom shower water temperature fluctuates from very hot to cold... you can try to set it, but you've got to keep messing with it or take really quick showers. AC in room worked when it wanted too. The good: Front desk staff, cleaning staff, grounds keepers, maintenance personnel, majority of wait staff, pretty much everyone, was amazing... they did a great job and deserve to be congratulated. Always happy and friendly and were quick to help with anything we needed. Hotel looks very nice and is in a good location. Food was decent Pools were fun. Spa was nice. Overall it seemed pretty over priced for the accommodations.…
We had an ocean view room with a walk out patio. Loved the room. Big closet, safe, shampoo/conditioner, body wash pumps in shower, big bathroom, frig. The resort is beautiful. Incredible walkway along beach. Family pool with slides and little kid area, all sorts of games around like ping pong, shuffle board, refillable water stations, sunscreen stations, lots of beach/pool towels, shower stations for rinsing off, pool bars, rocks with tide pools for exploring, a very nice beach, available rentals of anything you need, live music through out resort in evening, kids game room, beautiful area up front with swings. Great family vacation.
Family with small kids. We had the absolute BEST time and will definitely be back. The grounds are beautiful, the room was great with an awesome view of the nightly sunsets and the daily resort amenities that are included in resort fee were really great offerings to take a break from pool or beach when needed. My kids loved the daily s’mores. Special shoutouts to Terence, Ashley and Kevin but truly all the staff were so kind and took such great care of us. We’re sad to be leaving and can’t wait to return!
More than enough photos in other reviews depicting the lush surroundings, breaching whales, and tranquil beach. Well maintained property, clean, and surreal environment. Also as noted by other reviewers, it would be a stretch to categorize this a truly posh luxury property. Staff is excellent. No issues. Keep in mind Maui is not only expensive to visit; but a very very very costly place to live. The average modest home price is $1.1M. Many staff members hold two jobs and live paycheck to paycheck. Be kind to these folks- even if you have to wait 10min for your mocha Frappuccino. Again- as others have noted- Maui is beyond ridiculously expensive. Once more I’ll say it again- RIDICULOUSLY expensive. Not just this resort. So it’s unfair to single out Marriott for absurdly high prices. The resort is consistently booked to capacity in March 2023 and the island overall at very high occupancy. Revenge travel, spring break both a factor, I suppose. So do your homework and budget for $50+ seafood/sushi meals/pp, $35 cheeseburgers etc. There is one main port at Honolulu which receives most goods for the islands. Logistics, coupled with labor are factors that contribute to high costs in Hawaii. Don’t arrive then complain about exorbitant prices if you failed to perform due diligence prior to booking a relatively inexpensive flight from the mainland. If one likes moms in stretch yoga pants pushing infants in strollers- you’ve come to the right place. All ages from babies to teenagers represented. Kids galore! Lots of people into healthy lifestyle abound who prefer organic food and exercise is the overall resort vibe. This resort is not a wild party place but it is lively and can be noisy. No carpeting to absorb sound. You’re already spending $1K/night. Write a larger check and book a room closer to the beach that is not in the tower. Or if you desire a more low key and upscale adult atmosphere, I suggest other nearby properties- Fairmont, Four Seasons, Andaz. Or Marriott family property Ritz-Carlton on the north side of Maui in Kapalua. Another piece of advice is to visit AUG-SEP-OCT when kids are in school. Otherwise if seeking a beautiful tropical beach experience that is more budget friendly and are willing to travel- opt for a few more hours flight time to Philippines, Vietnam, Thailand, etc. Hope this helps.…
We had a great stay at Wailea Beach Resort and we were pleased with their services. A couple of days after we arrived back in Sydney, we realised our 2 credit cards used to settle our hotel bill have been compromised. We gave our MasterCard details on checkin and settled hotel bill with a Visa card because there were insufficient funds on our Mastercard. A staff at the resort may have stolen our credit card details and charged 3 transactions at the resort to our MasterCard during our stay. These unauthorised transactions did not appear on our hotel bill and charged to our credit card before we checked out. This wasn’t enough, we have another 3 transactions on our Visa card with a US Dating website after we checked out. Our Visa card was used only to settle our hotel bill. Please be cautious with your credit card transactions after your stay at this resort. …
The staff are very kind and helpful. the grounds are very well maintained. plenty of pool space. Rooms are clean but not super fancy. the luau was awesome, highly recommend, i will return in the future!
Such a great hotel with amazing staff! We were in the haleakala tower and loved it. Everyone was so friendly and accomodating. They all made our honeymoon very special. Definitely recommend the adventure pool and hanging out at the beach in front of the grand wailea. Food everywhere here was also delicious, we did not have a bad meal. Worth every penny!
My wife and I booked this resort through travelocity to celebrate our 49th anniversary. We was contacted by Mary Angeli with an upgrade offer on our suite which we accepted. Everything about your staff, front desk, and service employees was first class We enjoyed our stay immensely and will tell everyone that your resort if a one in our book. Thank you all for making our stay unforgettable. Rick and Connie Morrill
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