THE CLIFTONVILLE HOTEL

Have passed this place many times so decided to call in for coffee. The place was extremely quiet and we felt that we were putting the man out by asking him to serve us. On sitting at the table we found it to be covered in crumbs and dirty from who was there last. The coffees…

Date of stay: March 2019

Response from Cromer20, Guest Relations Manager at The Cliftonville Hotel

Responded 4 days ago

Dear mummymoonmonkey, Thank you so much for your recent review of The Cliftonville Hotel. I am so sorry to hear of your experience, it seems to have fallen well short of our expectations. As you can see from our other reviews our staff are frequently praised for their dedication and friendliness. Apologies for the crumbs on the table, this is obviously an oversight for which we are sorry. Our coffee is produced from high quality roasted beans which are ground fresh to order and we are positioned favourably price wise in a very competitive Cromer coffee market. I would very much like to find out further details of your visit so do please contact me directly at richard@cliftonvillehotel.co.uk Once again, thank you for taking the time to write the review and I do hope we can welcome you back to show The Cliftonville Hotel in the light we would all hope for. Best Wishes

Hotel's Favourite

Far exceeded expectations

My expectation is that most restaurants in hotels (especially hotels in the "country") are not great on choice and atmosphere as they are there for the guests. This restaurant dispels that rule (which is perhaps not a "rule" at all). Excellent food (really good), great…

Date of stay: January 2019

Response from Cromer20, Guest Relations Manager at The Cliftonville Hotel

Responded 8 Jan 2019

Thank you so much for your lovely review of your visit to our Hotel. I am delighted you enjoyed your stay with us and that you found the service good and the location great. We look forward to welcoming you back in the future

Beware. Deposits not refunded

I booked to stay here on a Tuesday night to stay over the following weekend. On the following morning I realised we were double booked into another hotel. My wife booked the other. So less than 24 hours later I asked to cancel. They refused any kind of refund. Whilst this…

Date of stay: March 2019

Response from Cromer20, Guest Relations Manager at The Cliftonville Hotel

Responded 1 week ago

Dear DRF101, Thank you for your review of The Cliftonville Hotel Cromer. We are very sorry that you were unable to take up the booking that you made on our late availability offer to stay with us. This offer is subject to availability, and in-line with many Hotels I'm afraid is non-refundable. Our Front Desk team take deposits with all bookings so are well versed in the booking process and notifying guests of the deposit procedure. A confirmation email is then sent straight to the guest confirming all details discussed. I do hope that we can welcome you back to The Cliftonville in the future. Best Wishes

Disappointment

Having stayed here many times over the years I thought we might be a little better treated when the day after I booked a couple a nights, found we were unlikely to make those dates, in contacting the hotel, it was soon pointed out that the deposit was non-refundable and not…

Date of stay: March 2019

Response from Cromer20, Guest Relations Manager at The Cliftonville Hotel

Responded 1 week ago

Dear R0bc353, Many thanks for your review of The Cliftonville Hotel Cromer. As we touch on in reply to the second review posted above, I'm afraid as discussed and confirmed in a subsequent email, deposits are non-refundable. This is standard hotel procedure at home and abroad, particularly on late room bookings. I note you've stayed with us previously and see the positive write-ups you've given us in the past so I do hope we can welcome you back. Best Wishes

Highly accommodating for large booking

I arranged for a group of friends on a reunion to stay here and have a meal together. There were several changes to the booking, Sue and the other staff on reception were incredibly helpful and accommodating with all of those changes. Add to that and the service during our meal…

Date of stay: March 2019

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Professional photo exclusively commissioned by TripAdvisorThe Cliftonville Hotel

The Standard Family Room at The Cliftonville Hotel

Professional photo exclusively commissioned by TripAdvisorThe Cliftonville Hotel

The Honeymoon Suite at The Cliftonville Hotel

Professional photo exclusively commissioned by TripAdvisorThe Cliftonville Hotel

The Executive Twin Room at The Cliftonville Hotel

Photo provided by managementThe Cliftonville Hotel

Newly Refurbished Room

Bathroom

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Hi, do you have facilities for electric vehicle charging, thank you

Sorry can’t answer that question but I’m very doubtful

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Are there fridges in the standard double rooms?

No there are no fridges in the rooms

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Hi, we are hoping to meet friends at your hotel on Thursday this week for lunch. My husband is disabled and we wondered what your parking facilities are please?

Hi, Parking is not a problem at the Cliftonville. There are spaces right next to the entrance as well as the Hotel car park.

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Looking this hotel up on Google street view I notice a sign outside stating "well-behaved children welcome". Could you please define "well-behaved" in that context to avoid any disappointment? Would a happy and generally very good 2 year old being a typical 2 year old be welcome?

Of course. We are a family Run hotel and we welcome families of all ages to the hotel. I hope this answers your question.

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Is this a dog friendly hotel,where can we eat meals ,with the dog with us ,he is a small Jack x.

Yes we are a dog friendly hotel. We charge £8.00 per night per dog, which includes a meal each day you stay at the hotel. Dogs are not allowed in our restaurant, However; you are welcome to eat in our bar area with your dog.

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