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Embassy Suites by Hilton Atlanta - Airport

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Embassy Suites by Hilton Atlanta - Airport
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1,053 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Atlanta - Airport
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Showing 1,044: English reviews
1 review
Reviewed 4 weeks ago

I had to take a red eye into Atlanta from the west coast. Specifically called in advance to let them know and requested early check in. I arrived at the hotel at 10 am. I was told too bad couldn't check in and couldn't tell me when I could. First I had to wait for "the meeting" to be over".... More 

Helpful?
Thank Susan P
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for sharing your candid feedback about your stay with us. We're so happy that we could serve you and are disappointed that we fell short of exceeding your expectations. We take great pride in our friendly hospitality and your comments about service are very disappointing. We can assure you this has been addressed and we hope we can... More 

Columbus, Ohio
2 reviews
Reviewed 4 weeks ago via mobile

We missed the our connecting flight and had to stay overnight until next morning. This hotel was a great experience, the food was delicious and great customer service too. Needed a few items here and there that were left in the luggage and they had it all in the convenience store there in the hotel. The room was really nice... More 

Helpful?
Thank Juulez
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We are glad to have provided you with everything you needed during your wait for your connecting flight. Thank you for taking the time to give our hotel the Embassy Suites by Hilton Atlanta - Airport us a good review and we look forward to your next visit. More 

Vancouver
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 4 weeks ago

While this was not the worst hotel experience of my life, it wasn’t too far off as so many things went wrong during the 1 night I was there: - The shuttle bus from the airport is 15 passenger van rather than a proper shuttle bus which is pretty uncomfortable when there are more than a couple of people waiting... More 

Helpful?
Thank David R
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

We stayed at this hotel twice in two weeks. The first stay was OK. The second stay was AWFUL. When we arrived at the hotel on 10/29/16, the lobby it was packed with about 150 people enjoying the complementary happy hour. Our shuttle driver told us that most of these people were not guests of the hotel, and where freeloaders... More 

Helpful?
1 Thank Staci M
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Vancouver, WA
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 weeks ago

We had an overnight layover in Atlanta so booked a suite so we could sleep and be comfortable. The hotel itself was clean, well appointed, and our room was very comfortable. We ordered room service since we got in late and the food was very good. In the morning, the included breakfast had many choices and was of good quality.... More 

Helpful?
Thank Warmwaterdivers
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We apologize for the shuttle delay. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. We are glad you enjoyed the rest of your stay and hope you will return again in the future. More 

Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2016

* staff don't support each other * in fighting among employees * not everbody carries their weight * morale issues -- lots of sick calls stressing those who show up for work * bar runs out of basic stuff like limes, juice, etc on a SAT night * bartenders leave their posts so the bar is left 100% unattended *... More 

Helpful?
1 Thank carlosraposoreviews
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for taking the time to discuss the disappointment you experienced during your stay at our hotel last year. Your feedback is essential to our future success! Unwelcome problems can always arise, but our goal is to have them addressed promptly by staff members so our guests are not inconvenienced. We are sorry for the inconvenience and annoyance these... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2016

The hotel is beautiful but the service is the worst I have ever experienced. They talk a good game but they do not deliver most of what they promise and they do not even know how to apologize. I called 5 days before my visit and I needed distilled water for my CPAP machine, in order to follow the directions... More 

Helpful?
1 Thank drdonng
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. I always utilize feedback like yours for staff training purposes and will make certain our team understands that such treatment of guests will not be tolerated! Please know your comments are taken very... More 

2 reviews
Reviewed 28 October 2016

If you are looking for a place close to downtown Atlanta, at half the price, with the same amenities, this is the place. I will definitely be back!! Their breakfast is second to none. My omelet tasted better than many places that are strictly breakfast places.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Julio G
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We are glad you enjoyed your breakfast so much and are looking forward to seeing you again. Thank you for your good review of our hotel the Embassy Suites by Hilton Atlanta - Airport. More 

Houston, United States
1 review
Reviewed 26 October 2016

Embassy Suites Atlanta Airport is the best in Georgia. Beautiful place and the service is exceptional. One of the best I have ever stayed at. A beautiful place to stay with top notch service. Food, drink, room are all top notch.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael B
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

WE are glad you think we have exceptional service here at the Embassy Suites by Hilton Atlanta - Airport and that you enjoyed your business stay. Thank you for your good review and we are looking forward to seeing you again. More 

Long Sault, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 October 2016 via mobile

Went to have dinner at a restaurant that was supposed to be open until 10pm, after sitting down, was told it was closed and to go to the bar and get service there. Bar staff couldn't even be bothered to come and take a drink order. Take your business elsewhere, this Embassy Suites is definitely not worth staying at.

Helpful?
1 Thank Jetman28
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

I was disappointed to learn of your experience at our hotel, and Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Close to Atlanta Airport, enjoy free breakfast and our best rates guaranteed when booking through Hilton, at the Embassy Suites Atlanta - Airport hotel. We provide a complementary airport shuttle service, spacious, comfy two-room suites, an indoor pool, and a nightly Managers Reception to wind down from your day. ... more   less 

Additional Information about Embassy Suites by Hilton Atlanta - Airport

Address: 4700 Southport Road, Atlanta, GA 30337
Region: United States > Georgia > Atlanta
Price Range: €126 - €196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Atlanta - Airport 3.5*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Orbitz, Booking.com, Hotels.com, Travelocity, Odigeo, Expedia and Priceline so you can book your Embassy Suites by Hilton Atlanta - Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Atlanta Airport
Embassy Suites College Park
College Park Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Atlanta - Airport staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Atlanta - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great cabanas down in the atrium, nice new touch for Embassy Suites.”
 of 5 bubbles RolandoGomezPhotog, 23 Nov 2016 | Read review
“Airport noise all night, might want to request quiet side but I don't know that any side is quiet.”
 of 5 bubbles susanpE3763IJ, 1 Nov 2016 | Read review
“Poor WiFi signal when you are in the corners”
 of 5 bubbles bobsyouruncle77, 1 Nov 2016 | Read review
“Horrible experience all around. Place was dirty and room/bed had bugs...”
 of 5 bubbles M3703QAchris, 19 Oct 2016 | Read review
“Get 5th floor.”
 of 5 bubbles binno1, 27 Aug 2016 | Read review
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