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The Westin Atlanta Airport

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The Westin Atlanta Airport
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1,160 Reviews from our TripAdvisor Community

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Showing 1,127: English reviews
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Columbus, Georgia
Reviewed 2 days ago NEWvia mobile

The room was clean. The amenities were good. The restaurant the breakfast was great. When you stay there try the breakfast buffet, it's great. They even make omelettes to order, not on the menu though. My wife says their grits have changed, they are not as thick and creamy as they were. I used to like dinner there but a...

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Helpful?
Thank Ed C
Salt Lake City, Utah
HOTEL’S FAVOURITE REVIEW
Reviewed 2 October 2016

I stayed at this hotel for 5 days as part of the Ignite conference. Since my company paid for the room cost I wont comment on value based on price. The hotel is a small distance from Atlanta airport and there are shuttles that run between the two locations about every 15-20 mins or so. Shuttle service is shared with...

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Helpful?
1Thank jac2005
About Hotel's Favourite Review
WestinATLAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day Jac2005, We are delighted we exceeded your expectations and provided you with a renewing stay. We hope to have an opportunity to welcome you again. Be well.

United States
Reviewed 6 days ago NEWvia mobile

Hotel is right next to airport. Great for a quick stopover or if you don't plan to see the city. Rooms are spacious and hotel staff is friendly. You do have to pay for parking which is a downer but is convenient if you plan to leave for a week as their weekly rate is actually good for location as...

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Helpful?
Thank Justin W
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day Justin W, Thank you for sharing your feedback. We are delighted you enjoyed your stay and found our hotel convenient for your layover in ATL. We hope to welcome you again soon. Be well.

Alabaster, Alabama
Reviewed 1 week ago via mobile

Great stay....but guests were very noisy . The staff was very friendly and courtesy. They have an excellent fitness center. Not really crazy about the parking situation. Not sure if it was a youth event in the area. But people where running and yelling from 5pm-12am. For this to be a 4 star hotel, I would have thought the staff...

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Helpful?
Thank Sondra F
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day Sondra F, Thank you for staying with us and sharing your feedback on Trip Advisor. We are delighted our staff provided you with a warm welcome and courteous service during your stay. We are sorry for any disruption you experienced because of noise from some of the youth who were staying with us. We hope to have an...

Pasig, Philippines
Reviewed 1 week ago via mobile

I wake up everyday with Starbucks coffee pretty nice. Service is good, room is always clean, new set of toiletries everyday & the staffs are pleasant but it has no free bottled water & slippers. Free shuttle service from Airport to Hotel with easy access. Downside is the area has no shops you need to go to the airport if...

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Helpful?
Thank mommiandbeyond
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Thank you for staying with us and sharing your feedback. We're delighted that our staff provided you with excellent service and you enjoyed your stay. We hope to welcome you again.

Dallas, TX
Reviewed 1 week ago via mobile

We got stuck in Atlanta overnight and AA put us up here. I was Leary after the reviews. However I was pleasantly surprised. For once, I receive friendly hotel customer service which made the start of our delayed trip so much better. The rooms were clean and fine. I had no problems with this hotel...and that's a rarity for me....

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Helpful?
Thank BellaDonnainDallas
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for sharing your feedback. We are delighted that you had such an enjoyable stay while stranded in ATL for the evening. We are glad our staff provided you with warm and friendly service and hope to welcome you again. Be well.

Reviewed 2 weeks ago via mobile

My stay here started off bad. But rather than jump online and write a scathing review, I opted to complete my stay to give the hotel a chance to make things right. I stayed at the property for two nights on a work related stay. At checkin my status was recognized. However I had to ask what amenities or benefits...

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Helpful?
Thank RaeToGo
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for sharing your valued feedback. We are disappointed we failed to provide you with impeccable service and an immaculate room. Rest assured we have shared your feedback with our staff to insure your experience is not repeated. We hope to have an opportunity to welcome you again and restore your faith in our hotel. Be well.

United States
Reviewed 2 weeks ago

this is a fair hotel, nothing great, just a standard airport hotel, it could pass for a holiday inn, or any other lower tier hotel, very surprising it carries the Westin name, definetely not a four star hotel as advertised. my room was not filthy as some of the photos of other guests, but it was not very clean either,...

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Helpful?
Thank Mike19782009
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us and share your feedback. We are sorry we failed to exceed your expectations and your room was not cleaned to our usual high standards. We have shared your comments with our Director of Housekeeping to insure these areas are restored to Westin's high standards. We expect our rooms to be...

Thomasville, Georgia
Reviewed 2 weeks ago

Our room was clean (and I'm very picky) and comfortable. The only negative is that you have to pay a hefty parking fee unless you book online in advance through another company. The shuttle to the airport was timely and easy to use.

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Helpful?
Thank JillHiggins54171
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for staying with us and sharing your feedback. We're delighted you had a renewing stay and hope to welcome you again. Be well.

Rocky Mountain National Park, Colorado
Reviewed 3 weeks ago

Excellent gym and pool. Nice staff. Food decent. So, what's the problem? Bad smell in rooms (stale cigarette odor comes to mind), safe in closet inoperable, not the cleanest, lots of large groups, unreliable airport shuttle. With just a bit of effort this place could be wonderful. I have stayed here off and on over past 3 years and nothing...

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Helpful?
Thank nevera
WestinATLAirport, Guest Relations Manager at The Westin Atlanta Airport, responded to this review

Good day Nevera, We appreciate your loyalty to our hotel and are disappointed that this stay was not up to our usual high standards. Please rest assured that your comments have been reviewed with our housekeeping team to insure that these areas are restored to our usual high standards. We expect our rooms to be immaculate and are disappointed your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A short complimentary shuttle ride from Hartsfield International Airport, The Westin Atlanta Airport is adjacent to major interstates I-85 and I-285 and just down the road from Georgia International. ... more   less 

Additional Information about The Westin Atlanta Airport

Address: 4736 Best Road, Atlanta, GA 30337
Region: United States > Georgia > Atlanta
Price Range: €128 - €229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Atlanta Airport 4*
Number of rooms: 500
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Also Known As:
The Westin Atlanta Airport Hotel Atlanta
Atlanta Westin
Hotel Style:
#28 Luxury Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Atlanta Airport staff and other travellers.
7 questions
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Carrollton, Georgia
5 months ago
Philadelphia, Pennsylvania
over a year ago
1 month ago

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Questions? Get answers from The Westin Atlanta Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“anything away from an aircon unit.”
 of 5 bubbles karenbB376ON, 9 Feb 2017 | Read review
“No car needed. shuttle or taxi. Higher floors quieter - less busy. Elevator is fast. restaurant is on 1st floor. Check out Library...”
 of 5 bubbles popefriedman, 9 Feb 2017 | Read review
“they were all good”
 of 5 bubbles mlesser1, 17 Jan 2017 | Read review
“Upper floors are probably quieter, though we were so tired, I heard nothing.”
 of 5 bubbles Joyful1, 11 Jan 2017 | Read review
“Go somewhere else”
 of 5 bubbles Dcaillier, 8 Jan 2017 | Read review
5 of 5