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Sheraton Suites Galleria Atlanta

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Sheraton Suites Galleria Atlanta
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562 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Suites Galleria Atlanta
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Showing 550: English reviews
Reviewed 19 February 2017 via mobile

When I stepped into the hotel no one was available at the check-in counter. After walking for a bit and returning to the desk we were prompted to start the check in process which was painless and typical. The hotel room offered plenty of space and two television sets. What was terrible was the water in the shower, it was...

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Helpful?
Thank andersonpaac
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

Greetings from Atlanta, and as General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. First impressions are vital and to have someone no welcoming folks is not acceptable. It would be helpful is you could share about...

Reviewed 19 February 2017 via mobile

I've stayed here now 3 nights, overall it was good, but customer service needs improvement. The overall cleanliness of the rooms and lobby are spotless. The grounds are very neat and kept up well, considering the age of the property. The customer service really brings down the what could be a 4 to 5 star facility. I had been staying...

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Helpful?
Thank Brandon M
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

Thank you for taking the time to post your review on TripAdvisor about your most recent stay with us. I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. We were pleased to hear that we exceeded your expectations in such areas as...

Corinth, Mississippi
Reviewed 14 February 2017

I stay at this hotel at least 5 nights a year. It is a great value and always up to standards. I love their rooms ! I have stayed in a few nicer hotels but this one is a gem. Very comfortable and convenient.

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Helpful?
Thank Steve M
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

Thank you for taking the time from your busy schedule to sharing your comments with not only us, but with other TripAdvisor readers. Many times we only hear the negative aspects of ones stay so your posting was refreshing. We hope that you will once again stay with us if your travels bring you back to the Atlanta area. Enjoy...

Woodstock, Canada
Reviewed 7 February 2017

We stayed here as a family, the double beds were smaller that the queen beds many hotels provide but the hotel was very close to amenities, the staff were excellent, check-in was quick, and there was a starbucks in the front lobby. Parking and breakfast did cost extra, wifi was free and worked very well. The bellhop was amazing and...

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Helpful?
Thank Christine C
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

Many times we only hear the negative aspects of individuals stays so your posting was very refreshing. We were pleased to hear that we exceeded your expectations on many different levels such as overall room cleanliness, great customer service and our location. We hope that if your travels bring you back to the Atlanta area that you will once again...

Detroit, Michigan, United States
Reviewed 2 February 2017

This Sheraton is in a great location. Walking distance to Cobb Mall, Cheesecake factory, Pf Chang and short driveto many other great restaurants, Walgreens, Waffle house, etc. Short drive from other big mall (Perimeter). I think they offer shuttle to many of these places but I had a rental car. Big clean rooms with microwave and refrig. Big bathroom with...

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Helpful?
Thank STE067
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

Many times we only hear the negative aspects of individual's stays so your comments were very refreshing. We were pleased to hear that we exceeded your expectations in such areas as overall room cleanliness, customer service and our great location. We hope that if your travels bring you back to the Atlanta area that you will once again stay with...

Atlanta, Georgia
Reviewed 30 January 2017

I stay at this property periodically when I have a writing deadline. I opted to upgrade to the club level on this trip and I am so glad that I did. The hotel was recently renovated...looks amazing!! The club room is incredibly inviting...lots of work space for a group including outlets and a printer, lots of seating for a family...

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Helpful?
Thank jstpassng
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

Thank you for posting such a wonderful review about your most recent stay with us. Many times we only hear the negative aspects of one's stay so your comments were very refreshing. We were pleased to hear that you enjoyed our Club Lounge and that Charlotte provided you with great customer service. We hope that if your travels bring you...

Houston, Texas
Reviewed 25 January 2017

My room was actually lovely, large and spacious with great amenities. The food was great from the restaurant. The server was lovely at the restaurant. (That's why I rated 2 stars instead of 1.) The customer service was terrible from the front desk! First of all, you can't even get anyone to answer the phone! Dialing "0" gets you nowhere!...

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Helpful?
Thank Andre H
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

As General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet or exceed their expectations. We were pleased to hear that your room was clean and spacious, as well as having a positive experience in our restaurant. We are truly...

Braselton, Georgia
Reviewed 22 January 2017

As for the room, the hotel was upgraded and the suite layout was nice, but the tub didn't drain and the small refrigerator motor was running all the time. We ate at the hotel restaurant located in the atrium. The hanburgers were good, but the $9.00 cheesecake to go, was not fresh; cut and packaged, it took on the taste...

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Helpful?
Thank cws_design
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

As General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. We are truly sorry that we feel short in the area of the dessert that your received. I have taken the liberty to share your comment not...

Reston, Virginia
Reviewed 17 January 2017 via mobile

I stayed here with my daughter for the Junior Theater Festival held at the Cobb convention Center. The rooms are wonderful! The size is generous and very clean. The only downside was that they had inadequately prepared for such a large amount of people and ran out of food by 10:30pm one night.

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Helpful?
Thank Tracy M
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

Thank you for taking the time from your busy schedule to share your experience with us. As General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. We are sorry that we fell short in your expectations in...

Dalton, Georgia
Reviewed 17 January 2017

The rooms were extremely nice...all of the staff was friendly and a pleasure to interact with! I was in a suite. It was lovely - extremely well maintained. The bed was actually more comfortable than my bed at home! :-) Guess I should have checked out the maker of the mattress...

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Helpful?
Thank hardins08
glenn s, General Manager at Sheraton Suites Galleria Atlanta, responded to this review

Many times we only hear the negative aspects of individuals stay, so the comments that you shared were very refreshing. We were pleased to hear that we exceeded your expectations on many different levels. We hope that you will once again stay with us if your travels bring you back to the Atlanta area. Enjoy the balance of your week,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites Galleria Atlanta is adjacent to Cumberland Mall, Cobb Galleria Convention Centre, and Cobb Energy Centre. Our hotel has 4,000 sq ft of meeting space, accommodating up to 200 guests. ... more   less 

Additional Information about Sheraton Suites Galleria Atlanta

Address: 2844 Cobb Pkwy SE, Atlanta, GA 30339-3113
Region: United States > Georgia > Atlanta
Price Range: €116 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Galleria Atlanta 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Sheraton Suites Galleria Atlanta Hotel Atlanta
Sheraton Hotel Galleria Atlanta
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#78 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Galleria Atlanta staff and other travellers.
3 questions
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Denver, Colorado, United States
6 days ago
Fort Wayne, Indiana

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Questions? Get answers from Sheraton Suites Galleria Atlanta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors give nice view of the surrounding city-scape”
Z1530FPjamess, 12 Apr 2017 | Read review
“The elevator may be a bit tricky at first”
brookef385, 27 Feb 2017 | Read review
“King rooms have a separate living area!”
X770LYstevem, 14 Feb 2017 | Read review
“Do not stay here”
andreh517, 25 Jan 2017 | Read review
“There's a breezeway that leads to the Cobb Galleria where conventions are held. You have to leave the hotel to get to the breezeway.”
cws_design, 22 Jan 2017 | Read review
5 of 5