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Renaissance Concourse Atlanta Airport Hotel

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One Hartsfield Centre Parkway, Atlanta, GA 30354
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Traveller (701)
Room & Suite (138)
Dining (30)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 11/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Concourse Atlanta Airport Hotel
Updated 11/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#67 of 193 hotels in Atlanta
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Reenergize in Atlanta at Renaissance Concourse Atlanta Airport Hotel. Conveniently located near the Georgia International Convention Center, the state's newest and second-largest event venue next to the Delta Flight Museum. Located near the hotel is beautiful Downtown Atlanta. Famous tourist destinations like the World of Coca-Cola and Martin Luther King Center are just a few of Atlanta's popular tourist destinations. Experience Southern cuisine at our hotel restaurant, Concorde Grill, featuring favorites like fried green tomatoes and Southern brisket. Stay active in our 24-hour fitness center, featuring cardio machines and free weights. Our event venues are ideally suited for small events and large conferences, and our Concourse Ballroom comfortably accommodates up to 1,500 guests. At the end of the day, curl up in your luxury suite, offering views of the Atlanta Airport runways, and take advantage of our in-room dining service. Modern styling and luxury comforts are yours when you stay at our beautiful Atlanta hotel.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Shuttle bus service
Conference facilities
Paid private parking on-site
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Soundproof rooms
Air conditioning
Desk
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English
Hotel links
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1621Reviews39Q+A100Room tips

Reviews
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Kristen C wrote a review 4 Aug
Seattle, Washington378 contributions79 helpful votes
It’s truly baffling and disappointing that this hotel is essentially Delta’s corporate hotel. The lobby is deceptively grand and impressive. The rooms themselves need some serious renovations! The hotel is outdated, has leaking ceilings, and upon closer inspection is just generally rundown with minimal amenities and inconsistent service. We were going to stay here the first time a week ago and had requested early check-in as we had arrived on a red eye. After being told the night before that a room would be available no later than 10, that morning they couldn’t even offer a time estimate. We tried to be patient but ended up switching to another Marriott that actually could provide early check-in. The Renaissance staff didn’t get the notice of our reservation transfer and called us at 2 pm to tell us our room was finally available. You cannot tell me not even a single room was cleaned and available before then. You’d think being an “airport hotel” that serves Delta’s corporate visitors, they’d be more accommodating to travelers at all hours. Now, fast forward to yesterday, when we were coming back through Atlanta for the night… No wait for a room this time since we checked in at 5:30pm — but our room on the ninth floor was a disaster. The decor is incredibly dated — particularly in the bathroom, where you literally have to pull the shower faucet with all your might just to get the water to turn on. I thought I was going to break it!! They provided the bare minimum for towels for two people: 2 bath towels, 2 hand towels, and 2 wash clothes. (Women with long hair appreciate at least one extra towel to dry their hair.) Worst was this morning when as we were waking up around 6:45am, we thought we heard it raining outside. Oh no, it wasn’t outside — it was IN OUR ROOM!!! Water was leaking from the ceiling all over the desk, getting our jewelry and some of our luggage wet. We were able to contain it with one of the two towels we hadn’t used yet, and then we called the front desk to report it. We specifically told them do NOT send anyone up yet, because we were still waking up and weren’t dressed. But 10 mins later, maintenance comes pounding on the door, interrupting our privacy. As we were packing up to leave we then noticed potential mold in the corner and a potentially larger leak waiting to happen right near the one that already happened. Disgusting. The front desk clerk who checked us out was kind and sympathetic, even offered us a free breakfast. But by that point, we just wanted to get out of there. Needless to say, we’re never staying here again — and wouldn’t recommend it to anyone else either.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: AVOID!!! Choose other Marriotts near the airport instead.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Melissa S wrote a review 1 Aug
Charlottesville, Virginia27 contributions42 helpful votes
Nice hotel. The view from the balcony of the airplanes landing and taking off is cool but it also woke me in the morning. It was worth it though. The bed was super comfortable. My biggest issue was the airport shuttle. I was stuck in Atlanta overnight due to delayed flights. I chose the hotel because an airport shuttle was included. They said it runs every 20 minutes. I went down in the morning to catch the shuttle in plenty of time to catch my flight. The front desk clerk said it would be coming in 10 minutes. It did not. After over a half hour a hotel employee encouraged me to get a cab to the airport. Apparently there was only one shuttle driver that day and the he was still at the airport! There were other people who were needing to be dropped off in another area who were waiting with me so at that point I realized I did not have plenty of time. I didn’t want to waste money on a cab so I waited a few more minutes but then sucked it up and caught the cab. Thank God I did. The airport security was jammed and there’s no way I would have made my flight if I had waited for that shuttle.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Laura P wrote a review Jul 2022
Milan, Italy141 contributions83 helpful votes
We needed to spend a night close to the airport in order to catch a flight the following day. I was scared about the negative reviews we read. Some things were true: - hotel is old and run down - not on the sky train. It does have a shuttle but only for domestic flights - Wi-Fi is free only if you join Bonvoy Marriott - booking.com stated that breakfast was included for the 4 of us but the hotel said only 2 people could have free breakfast - breakfast is old fashioned and the only vegan option is fruit. All the rest is EGGS! - room was well cleaned but found a used floss on the floor. Room smells of humidity BUT….. - staff was extra kind and trying to help in every possible way. They are really trying to do their best and it shows. - the aveda amenities are really good - bed is comfortable and shower very powerful - rooms
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atlanta Renaissance GM, General Manager at Renaissance Concourse Atlanta Airport Hotel
Responded 2 weeks ago
The experience you described is not characteristic of the level of service our associates strive to provide. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Atlanta.
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John S wrote a review Jun 2022
Columbia, Missouri3181 contributions505 helpful votes
+1
Older hotel but still in good shape. As an airline geek I found this hotel great. We had a room with a balcony that faced the runways. Perfect spot to watch planes up close. Room was very comfortable and what you would expect from a Marriott or Renaissance.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mike J wrote a review Jun 2022
Grand Cayman173 contributions104 helpful votes
Arrived at 230am (huge hotel, they had advance notice and 24 hour service, obviously, for an airport hotel.....). In reception there were 7 of us, most with cancelled flights, exhausted trying to check in. There s no one at check in. We politely shouted trying to get some attention, it was like a ghost town. Eventually the guy in front of me, with a family and 2 small children, had to CALL the hotel on is phone, and explain that we were waiting. 30 seconds later, 2 ladies came out of the back room looking like they couldn't believe we had made them get up. There were the scowls, the purposeful extremely slow walk, the monotone one word disgusted responses to everything. It was like we had massively inconvenienced them. It was absolutely disgusting behaviour. The fact that the room was dirty and ludicrously dated is something that is disappointing of course, but what is completely unacceptable is being treated like we are inconveniencing the people who are supposed to be working there. On the off chance that there is an actual manager of this poor place who looks at reviews, as opposed to a marketing dept trying to say the right thing, and to be specific, I arrived at 3am on the morning of Friday the 17th June. I hope that from this information you can identify precisely the two ladies who were supposedly taking care of check in. Their behaviour was a disgrace and I think the worst I've ever seen at a hotel. I'm 48, have travelled all over the world and I give the benefit of the doubt to everyone if I can. So this should not be taken lightly. Kind regards
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Date of stay: June 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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flygirla wrote a review Jun 2022
Porter, Texas28 contributions52 helpful votes
This hotel may have been nice in its heyday but take my advice and don’t stay here. It’s old and dirty. To start, they messed up our reservation. We arrived at 9:30 pm and tried to order room service but the tv where you order room service was not working. We called down to the front desk and were informed that someone would be up to fix the tv. When nobody came by 10:40, I went downstairs to order food since the restaurant closed at 11. The waitress looked annoyed that I was ordering. The next morning I was awakened by the cleaning person since there are no “do not disturb” signs to put on the door. Went down to the restaurant for lunch and it was so dirty I almost became ill. Tried to order a drink and the staff discussed in front of me for 20 minutes how no one had replaced the items needed for a margarita. Finally the waitress comes back and said they couldn’t make one. I could go on and on about this place, but you get the point. Oh, also if you don’t want to hear airplane noise all day and night, this isn’t the hotel for you. Do better, Marriott.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atlanta Renaissance GM, General Manager at Renaissance Concourse Atlanta Airport Hotel
Responded 10 Jun 2022
The experience you described is not characteristic of the level of service our associates strive to provide. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Atlanta.
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JPHans wrote a review Jun 2022
Chesapeake, Virginia23 contributions27 helpful votes
Stayed one night prior to early AM flight out of ATL. Location is less convenient yet far more reasonable rate than other marriott properties avaialble via skytrain. Staff was attentive and room was clean. Hotel looks a bit tired, like some updates could be needed but my stay was without issue and perfectly fine.
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Date of stay: June 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LaKesha P wrote a review Jun 2022
1 contribution
Our stay was on Thursday night, May 26, 2022.  We left to catch an early flight around 4:45 a.m. Friday. My husband noticed he left his jacket in hotel room. We placed the call to the hotel Friday around 7 a.m.  My husband was told he should just come to the front desk on Sunday, and ask for Lynn,  When we arrived, he was told, she was on Vacation, and he should call back Monday.  He called Monday, and was told she still was not back from vacation, and to try back on Tuesday.  No one has cared enough to give us a call back, to even provide 10% of customer service or a follow-up for assistance.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Stay where you're valued and customer service is a way of hospitality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atlanta Renaissance GM, General Manager at Renaissance Concourse Atlanta Airport Hotel
Responded 10 Jun 2022
Thank you for choosing to stay at the Renaissance Concourse Atlanta Airport Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Atlanta.
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WeddingChris wrote a review May 2022
Florida88 contributions11 helpful votes
+1
We ended up stranded in Atlanta due to Delta changing flight time. We took the shuttle to the wrong Renaissance (there are TWO right by the Airport). It was midnight by the time we arrived and we were beat. We decided to stay there because of the late hour and pay the bill ourselves. $400 later we were put in a room (409) which was supposedly handicapped... the bed was 3 feet off the floor!!?? Hardly handicapped. We discovered the coffee credenza was COVERED with ants after we woke in the morning. VERY DISGUSTING. We spoke with the hotel clerk who then went off to speak with a manager, while others who were not happy lined up behind us. The manager NEVER came out... just said in so many words "oh well"... For kicks we stayed around to see if the others with complaints would be heard by the manager.... NOPE. Hiding behind doors the entire time. Useless management. HIGH room fees for less than premium rooms. NOT HAPPY! Also there was some sort of biological on the mirror (looked like dried snot)
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Date of stay: April 2022
Cleanliness
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Sleep Quality
Room Tip: Don't stay in room 409... and ask for a bug free room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atlanta Renaissance GM, General Manager at Renaissance Concourse Atlanta Airport Hotel
Responded 2 Jun 2022
The experience you described is not characteristic of the level of service our associates strive to provide. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Atlanta.
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MarkrBradford wrote a review May 2022
Salisbury, United Kingdom262 contributions130 helpful votes
Stayed one night at either end of a road trip. Been here before thought it's gloss had slipped a bit... On the first night in the restaurant area the server was cheery and attentive. Think they had too few staff for guest numbers? Room was clean but unusually had a ketchup stain on the wall and ceiling which I'd have thought the cleaners might have noticed? Cleanliness under the bench seats in the restaurant also not amazing with litter and food visible from where we sat. Front desk helpful and the guys helping with luggage very helpful. No problem getting a 2pm late check out on second night we stayed which helped with flight times. Parking a bit expensive considering the huge car park was pretty quiet when we were there. Asked Reception to get me a taxi - they used an in house guy who charged $35 for the 5-8 minute run to the terminal. Another guest suggested $15 to $20 was the going rate for a taxi from the city? Might be worth clarifying what you are asking for. Overall not greatly impressed. It was much better than it is now which I guess many will blame on covid. Likely to do a similar trip next year or 24 and will probably look around at other options. The airport views drew us in before....if they get sorted would consider staying again. Shame did like this one.....
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Date of stay: May 2022
Value
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Room Tip: Airport views !!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$190 - US$238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance concourse resort, renaissance atlanta, atlanta renaissance
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
387
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Frequently Asked Questions about Renaissance Concourse Atlanta Airport Hotel
Which popular attractions are close to Renaissance Concourse Atlanta Airport Hotel?
Nearby attractions include Delta Flight Museum (0.7 km), Kings Cigar Lounge (0.6 km), and Muffler Man (0.7 km).
What are some of the property amenities at Renaissance Concourse Atlanta Airport Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Renaissance Concourse Atlanta Airport Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Renaissance Concourse Atlanta Airport Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Concourse Atlanta Airport Hotel?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Renaissance Concourse Atlanta Airport Hotel?
Conveniently located restaurants include Louisiana Bistreaux, Pit Boss BBQ, and Malone's Steak & Seafood.
Are there opportunities to exercise at Renaissance Concourse Atlanta Airport Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Renaissance Concourse Atlanta Airport Hotel have an airport shuttle?
Yes, Renaissance Concourse Atlanta Airport Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Renaissance Concourse Atlanta Airport Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Renaissance Concourse Atlanta Airport Hotel?
Many travellers enjoy visiting Jeremiah S. Gilbert House (4.7 km).
Is Renaissance Concourse Atlanta Airport Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.