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Sheraton Atlanta Hotel

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#26 of 177 Hotels in Atlanta
Certificate of Excellence
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2,837 Reviews from our TripAdvisor Community

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Showing 2,724: English reviews
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2015

I cannot say enough about Geoffrey and Ma'Shonda of the Shertaon Club. These two are exactly what every hotel needs. They both make you feel important. They always smile and extend themselves to accomodate the guests. I appreciated being referred to by first name. I appreciated that I knew their first names and they asked how I was doing, knowing... More 

Helpful?
Thank eciaccia
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review, but more importantly sharing your connection with our finest Sheraton Club Lounge team members, Mr. Jeffery and Ma'Shanda. We love to hear when our team achieves excellence by doing what it takes to elevate a guest's experience. The effort is in the small things. We are so pleased you had an above standard experience. We... More 

Edmond, Oklahoma
1 review
Reviewed 2 June 2015

By far the best experience ever! My husband and I stayed at the Sheraton this past weekend since I had to present at the Teaching Professor Conference held at the Sheraton. Everyone was so friendly and willing to help and the room almost felt as though I was in my own. Jerome was by far the most knowledgable about the... More 

Helpful?
Thank LMitchell0318
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your kind words regarding your conference experience as well as your interactions with our staff. We appreciate the recognition of Jerome and his ability to elevate your experience by providing you with customized Atlanta suggestions for what you wanted to enjoy. We will make sure Jerome knows how much he positively impacted your stay. Take care. Come... More 

Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2015

I stayed at this hotel last week. Check-in was a breeze. Very friendly and accommodating staff, although the guy outside was trying too hard to get me to do Valet parking, telling me the discount was $10 but NOT telling me the price was $32 or $36-NOT! Valet parking is very expensive. Self-parking wasn't bad EXCEPT they should encourage unloading... More 

Helpful?
1 Thank janaka423
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your feedback. We appreciate you sharing all aspects of your experience that fell short or wow'd. We enjoy hearing about staff/guest interactions, especially with Jerome. We are not surprised to hear how he assisted you and provided you with top-notch Atlanta suggestions. We encourage unloading bags before self-parking or asking for assistance with one of our golf... More 

LaGrange, Georgia, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2015

I attended a conference of over 1000 participants and the staff and facility did not miss a beat! The hotel was clean, the staff friendly, and the services on task at all times. As a participant - Great job!

Helpful?
Thank Conni W
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and praising our operations team for presenting your group with a seamless conference experience. We appreciate your kind words and sharing amongst others. We hope to have you back for a leisure trip soon! More 

Madison, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 June 2015

This hotel is the best I've ever stayed in. I was here for a conference, but I'd come to Atlanta just to stay here. Jerome (bellman) was so kind - when I was looking for my friends in the lobby, he went out of his way to see if I needed anything. He remembered me every time he saw me.... More 

Helpful?
Thank Nancy K
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your kind review of you recent experience. It's quite an accomplishment to rival the Disney service culture and we are proud of our entire team effort to provide you with such an experience. We appreciate the individual call-outs for those team members that made a lasting impression. We are proud of your overall stay and hope you... More 

Memphis, Tennessee
1 review
Reviewed 1 June 2015

After staying at the Sheraton Atlanta hotel for several days, it is very obvious to me that the management of this property does an exceptional job in hiring and training staff who really know how to take care of guests. I have rarely stayed at a hotel where I received such exceptional service, caring, and follow-up from the staff. The... More 

Helpful?
Thank Kelly M
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review of not only your personal stay but the experience of your conference aspect. We are glad you enjoyed the food and beverage served during your conference as well as the service provided by our banquets team. It was our pleasure to provide you with the best, unparalleled service during your stay. We appreciate the kind... More 

Howell, NJ
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 June 2015

My husband and I stayed for two nights at the Sheraton, and we were impressed by the professionalism of staff, as well as their friendly nature. Everyone-- from the lobby staff, to the poolside care takers, to the Sheraton Club Room employees (especially Jeffery) was wonderful. The pool is certainly the crown jewel, with beautifully manicured trees, a wonderful temperature,... More 

Helpful?
Thank INAE7997
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

We miss you. Your stay sounded so relaxing with all of our premium amenities you enjoyed. Thank you for sharing with us and your fellow travelers about your 5-star experience. We appreciate your mention of Jeffery and the exclusive value of upgrading to the Club Lounge. We look forward to having you back with us on our Sheraton Club Lounge... More 

Nashville, Tennessee
1 review
Reviewed 1 June 2015

I enjoyed my stay at the Sheraton during the 2015 The Teaching Professor Conference. The rooms were nice and each member of the staff whom I encountered was extremely friendly and helpful. We were able to joke and laugh, yet they always demonstrated the utmost in professionalism. Mr. Jerome Smith was more than a delight to talk to. He was... More 

Helpful?
Thank marilyn11111
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the recognition of our team and their service, specifically Jerome. He is truly a great one to make a connection with during your stay. It's pleasing to hear how seamless your event was and you enjoyed that experience. We thank you for visiting Fandangles and support your choice of the sweet potato cheesecake.... More 

Virginia Beach, Virginia
1 review
Reviewed 1 June 2015

Visited 31 May 15 on a drive from Virginia to Louisiana with our dogs. This hotel, in addition to being a superb hotel in its own right with a wide range of amenities, is also pet-friendly and offers several grassy areas along its perimeter for walking your dogs. We stayed on the Club level which provided a very nice assortment... More 

Helpful?
Thank DublOh
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for stopping by on your road-trip. We were more than happy to accommodate you and your furry family. We are glad you were able to enjoy the exclusive amenities of the Sheraton Club Lounge including the customized service of Jeffery. He is surely a joy to connect with. Thank you for sharing your experience with other travelers and... More 

Chicago, Illinois
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 June 2015

I can't believe all the great reviews this hotel has. The rooms were nice - however, the parking is horrendous. You need to walk with your luggage on the ramps in the parking garage to get to the hotel. We stayed in the North tower and it was a hike with two pieces of luggage, a train case and a... More 

Helpful?
1 Thank Kristin771973
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your feedback regarding your recent experience. We are sorry to hear about your poor arrival and parking experience. For future reference, you are more than welcome to drop off your luggage at the bell stand before choosing to self-park or request a golf cart to assist with luggage after you self park. We understand our self-parking has... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: €94 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com, Orbitz, Travelocity, Expedia, Odigeo and Jetsetter so you can book your Sheraton Atlanta Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Business Hotel in Atlanta
#12 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
38 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Staff will lie to you to make you go away”
 of 5 bubbles travelinlady2014, 3 Dec 2016 | Read review
“My room was very comfortable loved the view 😀😀”
 of 5 bubbles W7085EUkevinj, 19 Nov 2016 | Read review
“Club Room is in the South Tower, 12th floor.”
 of 5 bubbles kec749, 15 Nov 2016 | Read review
“Get a room in the South tower since that is where the Sheraton Club is located”
 of 5 bubbles BillKountze, 14 Nov 2016 | Read review
“The rooms are clean and the staff is very friendly!”
 of 5 bubbles lhetherington31, 14 Nov 2016 | Read review
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