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Sheraton Atlanta Hotel

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#28 of 172 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Hotel
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2,953 Reviews from our TripAdvisor Community

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Showing 2,834: English reviews
Knoxville, Tennessee
Reviewed 14 September 2015

This was one of the best stays I have ever had in any hotel. Slept through the night, which has always been a challenge away from home. The staff on the Club Floor were exceptional in their care and friendliness throughout the 4 days of our stay, especially Jeffrey, Shirley, and Khadijah. The quality of the breakfast (perfectly prepared steel-cut...

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Helpful?
Thank Stephanie H
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for sharing your recent Sheraton Club Lounge experience. We appreciate your kind words and service spotlight on our team members in the club and how they positively contributed to your experience. We look forward to having you back again soon.

UK
Reviewed 14 September 2015

This is a very nice hotel. It was central tod everything we needed. Just a short walk to the trolley stop which would take you anywhere you needed to go and as far as I know it is free for the rest of the year. The hotel has a lovely pool area where you can sit and eat or have...

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Helpful?
Thank ladymuckUk
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback and are glad to hear you enjoyed your overall stay. Take Care.

Chattanooga, Tennessee
Reviewed 12 September 2015

I spent Labor Day weekend celebrating Dragon Con and had such a good time. The staff were friendly and attentive. The room was comfortable and clean. And I'll be back in a month for another convention. I'll keep coming back because I feel valued and appreciated!

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Thank ShonJasonMedley
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

That's because we do VALUE and APPRECIATE you. Thank you for your feedback and choosing us as your Dragon Con host hotel. We hope your conference next month is as fun as Dragon Con (if that's possible) Take Care.

Reviewed 12 September 2015 via mobile

The stay was for work, these guys did a amazing job accommodating our EVERY need and there were Many needs! The beds were soft and comfortable I live in Atlanta and will certainly consider staying again. I'm sure each of my coworkers feel it was well done!

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Thank Donesty's Momag... W
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased you had a successful business trip with the aid of our service team along with your clean, comfortable stay. Take care! We look forward to having you back soon.

Fort Lauderdale, Florida
Reviewed 12 September 2015

We recently had our company business conference at the this hotel and from planning to completion, the staff made us all feel special. This simple acts of kindness were everywhere; meals, meeting rooms and any special needs. Jerome Smith went far above the normal bellman/front staff duties. He seemed to be everywhere with a smile, helping hand and directions. We...

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Thank Joseph C
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased you had a successful meeting due to the joint efforts of our event management team and banquets staff. We look forward to having you and your meeting back to the hotel in the future.

Reviewed 12 September 2015

This is the 7th year at this hotel for us at Dragon*Con, and it was amazing!! Every single staff member we encountered was friendly, sincere, and happy to help us. That includes the bell staff, the room service folks, and the front desk staff. It was also really neat that they were in costume! That's very welcoming to the crowd....

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Thank ShellyShel
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your loyalty to us for Dragon Con every year and look forward to having you back in 2016! Thank you for recommending us to your fellow con goers and other Trip Advisor travelers. That is the best compliment we can receive.

Panama City, Florida
Reviewed 12 September 2015 via mobile

Thanks Michael for making my stay very comfortable! I checked on on Friday for one night and work changed so I needed to extend my stay. Michael extended my reservation and kept me in the same room in less than 30 seconds! I really appreciate the generosity and professionalism!

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Thank Dan T
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for sharing your interaction with Michael. It's pleasing to hear how he was able to accommodate your needs and make your stay enjoyable. We look forward to welcoming you back again soon.

Reviewed 10 September 2015

The stay was excellent during Dragon Con. The staff even dressed up! We were on the 5th floor and our stay included the VIP room. Jeffrey was there during the evenings, it was great for a refresh after a long day. And Ms. Shirley was there in the morning for breakfast. Both are amazing! Downtown was CROWDED between Dragon Con...

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Thank Jill R
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased your 2015 experience is bringing you back for 2016! It's truly our favorite group to host and we are glad to know you see that! We look forward to having you back next year.

Southport, North Carolina
Reviewed 10 September 2015

We visited on August 28th. Tony worked at the front as a bellhop who carried my luggage to my room and back to my car...was absolutely a pleasure! I love the swimming area. It was breath taking and very clean! The customer service was the best and we travel at least 8 times a year. Love this place!!!

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Thank ChristyClemmons
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the service spotlight on Tony and how his assistance added to your overall positive experience. We hope to have you back with us again soon.

El Cerrito, California
Reviewed 10 September 2015

All staff were very helpful and friendly and really got into the spirit of Dragon*Con, wearing costumes, etc. Sheraton is just a block from other host hotels yet is it is a little quieter and easier to navigate. Choice of two restaurants plus a deli/cafe. Again, cannot stress enough how desk staff, bell staff, housekeeping, concierge, and restaurant staff were...

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Helpful?
Thank dianeroone
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback and consistent Dragon Con loyalty. We truly enjoy hosting you all and experiencing the con with you. It is one of our favorite times of year. We look forward to having you back next year! Take care!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: €125 - €294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Luxury Hotel in Atlanta
#12 Business Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
41 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room that is not on the same floor as the conference rooms.”
 of 5 bubbles barbarasG378XL, 14 Mar 2017 | Read review
“Dont get a room on the first floor, difficult to get to and involves stairs if you cant find the service elevator.”
 of 5 bubbles EHendrickson, 7 Mar 2017 | Read review
“The storage service luggage is very good”
 of 5 bubbles Favi_Espineira, 1 Mar 2017 | Read review
“Don't book a suite on the corner of the North tower due to its proximity to the noise of the freeway and main streets there.”
 of 5 bubbles luv2camp6, 18 Feb 2017 | Read review
“Avoid rooms facing hallway fans !”
 of 5 bubbles 630zitak, 16 Feb 2017 | Read review
5 of 5