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Sheraton Atlanta Hotel

Expedia.comUS$191*
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#32 of 174 Hotels in Atlanta
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Atlanta Hotel
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3,010 Reviews from our TripAdvisor Community

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Showing 2,889: English reviews
Baltimore, Maryland
Reviewed 3 weeks ago

I attend an annual convension held here. It was over the Easter weekend. I think the staff are warm, helpful and polite. The room is always clean and tidy and has what I need. I cant ever hear my neighbors. They have a great pool. Definitely bring your suit. I'm pretty sure they beat the rate of other hotels nearby....

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Helpful?
Thank JackJackman
Reviewed 3 weeks ago

Check in and parking was all relatively easy. The rooms are pretty noisy, as we could hear whatever activity was going on in the hallways. Housekeeping took our trashcan out of the room one day, and another day the toilet roll was empty before they came in to clean. They left the empty roll on the dispenser and did not...

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Helpful?
Thank Katlin R
Management response:

We appreciate you sharing your experience of your recent stay with us. Please accept our sincere apology for not living up to our usual standard of service. Although we failed to demonstrate differently, your experience does not, in any way, represent the level of service we are capable of providing. If the issue regarding your card charges has yet to...

Orange Park, Florida
Reviewed 3 weeks ago

I was in town from FL for the NRA 2017 Annual Meetings & Exhibits for a three night stay. I checked into my room to find the odor of coffee was present upon entering the room. There was spilled coffee on the TV table/stand and it had dripped into the carpet under the table probably from the previous guest. You...

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Helpful?
1Thank Gary H
Management response:

Thank for sharing your review with us and I am sorry to hear of the less-than enjoyable experience you had during your stay. There is simply no excuse for the many and varied failures on our part. I am very sorry to hear of the noise complaint you experienced. I assure you that your experience is not typical of the...

Reviewed 3 weeks ago

Overall a good hotel and conveniently located downtown but this trip was MADE by the amazing staff and help from one of the bellman - Laxmi!! I was getting back to the hotel one evening and the moment I made it into the hotel and started speaking with the staff I realized I left my phone in the Lyft. The...

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Helpful?
Thank Scott S
Management response:

Thank you for your feedback! Customer service is one of our highest priorities and it is always gratifying to hear stories such as your experience. Our bell staff works diligently to go above and beyond for our guests! We are grateful for your support and would like to thank you, once again, for sharing your Sheraton Atlanta experience.

Greenville, South Carolina
Reviewed 4 weeks ago via mobile

The Sheraton Atlanta is a decent downtown hotel. I really don't have much good or bad to say about it. The location is good. The property feels a little dated. There are restaurants within walking distance and it was a quick Uber from the airport. The staff was friendly.

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Helpful?
Thank Randall S
Management response:

Thank you for taking the time to leave your review Randall. It is feedback such as yours that allow us to evolve and grow. We aspire to be better than decent, and will be sure to share your feedback with our team to make that happen. We are grateful that you chose to stay with us and welcome an opportunity...

Philadelphia, Pennsylvania
Reviewed 4 weeks ago via mobile

Nice enough hotel. Lobby is nice. Checkin is efficient / fast. The hotel has 2 towers (North and South). Try to book the South tower. There is a deli/coffee shop on the 3rd floor. Room are comfortable / each house a refrigerator and coffee maker There is a microwave for everyone's use located on the 3rd floor south tower This...

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Helpful?
Thank Joseph S
Management response:

Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience. We thank you for your support!

Austin, Texas
Reviewed 4 weeks ago via mobile

Stayed here for one night while in transit. I loved the hotel. Staff was nice, rooms were clean. The gym was pretty good compared to most airport hotels. There is also a pool but I didn't use it. SPG lounge is nice for those w SPG status. There is a cafe downstairs as well as a full dining restaurant both...

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Helpful?
Thank Ryan F
Management response:

Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience. Next time, make sure to stay more than one night!

Hustonville, KY
Reviewed 4 weeks ago via mobile

The hotel is easy to get to for people unfamiliar with Atlanta. We came for a conference and it was well run. The food and service were good. I don't know about pool side rooms. Our room was on the 6th floor and we had no view except a roof. That is okay, we didn't pay extra for it. Our...

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Helpful?
Thank ljgordon
Management response:

Thank you for your feedback! We will be sharing your Green Option experience with our management team to make sure this is not a recurring issue for our guest that choose this option. Feedback like this helps our business improve, thank you!

Florence, Alabama
Reviewed 4 weeks ago

This was my 2nd year going to a convention at this hotel. The hotel was very clean and I loved my room near the pool. I have to say Andre the concierge is the best. He has treated me well every time I have been there.

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Helpful?
Thank Amethyst4110
Management response:

Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience during your convention. We would like to thank you for your continued support! P.S. Andre is the best!

Reviewed 18 April 2017 via mobile

Thank you Sheraton for such a plush stay. Brittany in Reservations has spoiled me. On my job I get joy out of delivering exceptional customer service to others BUT when I receive it - it blows me away and that's what Britney does. I've already made Sheraton my#1 hotel. Brittney is so pleasant, her voice is so welcoming and she...

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Helpful?
Thank gausby1426
Management response:

Thank you for your feedback! It was a pleasure to hear how much you enjoyed your Sheraton Atlanta Hotel experience and the exceptional customer service our staff provided. We would like to thank you for your continued support!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Region: United States > Georgia > Atlanta
Price Range: €104 - €252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Business Hotel in Atlanta
#14 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
43 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid lower floors as this hotel has meeting rooms on 1,2 & 3.”
leitah2014, 22 May 2017 | Read review
“try away from elevator towards end of hall”
LLK7, 14 May 2017 | Read review
“Try to have everything handled before you arrive, the front desk staff are not very helpful.”
L4566TTrickr, 12 May 2017 | Read review
“I love the poolside rooms”
Amethyst4110, 20 Apr 2017 | Read review
“If you are looking for a quieter room at a convention, I suggest picking out a Club Suite”
scork001, 16 Apr 2017 | Read review
5 of 5
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US$191* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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