We were having a tough travel day and the front desk associate Aaliyah was kind and helpful allowing us to bring our pooch and have a late check out of this spectacular hotel with an amazing pool! Check it out great service and an amazing g southern oasis!
We just got here and have 5 more days in our stay. But the check in process was wonderful. Aaliyah was warm and welcoming and accommodating. So far we’re really happy with the service and the cleanliness of the room - which is immaculate. It’s all good!
Where do I start? We stayed here while in ATL for a women's conference. It was on the list of recommended hotels so we chose it. First of all, it is an older building so be warned that the hallways are small, the door frames are low, and the carpet is old. Our room had a view of the pool and a balcony. We were happy with the balcony until we realized that there was a smell. We thought it was the chlorine but the smell got worse and worse each day. We were attending a conference and didn't spend much time in the rooms so we just dealt with it. However, on Friday, a group had an event by the pool that went into late into the night. The group was also there on Saturday night. On our last night, we drove to Ponce City Market and got back to the hotel after midnight. We couldn't find parking so drove back around to the front of the lot. At this time, we see a group of young people in a car. A young lady gets out and move the cone in the valet parking spot and they park there. The young man doing the valet sees them and goes to their car. They have a conversation and he lets them stay in the parking space. I get his attention and tell him that I am a registered guest. He says - there is no parking...what do you want me to do? He did not help us and the group of young people were going to the club across the street. If you stay on a Saturday night, just know that there are two clubs right by the hotel and if you move your car, you will not find a parking lot when you return. I would never stay here again.…
Great job for DC 2022. Club level was back, I still miss Ms. SHIRLEY and Jeffrey. Rooms were clean and comfortable. Staff was helpful and nice. Food Trucks were awesome, I hope Fandangles returns to former glory, it is close. Overall, great service. We love the Sheraton!
Guys, we had issues. Some of these are specific to the BIGGEST SINGLE EVENT YOU HELP HOST ABSOLUTELY EVERY YEAR FOR OVER THREE DECADES NOW. You cannot pretend to be surprised that DragonCon happens. Not with a giant custom banner saying "Welcome DragonCon!" The lack of owner spending on refreshing the hotel is still painfully obvious. I don't blame the staff. They do what they can. The pool is still my favorite spot in downtown Atlanta, even if the hot tub hasn't worked since 2019 in my experience. Other congoers have posted stories on Facebook and Discord of mold, uncleaned rooms, and so on. I realize the hotel has changed hands what, three times in the last five years? I realize you had the Legionnaire's Disease shutdown, then COVID, and so on and so on. Most of the old time staff I started with at my first stay there in '15 are long gone. That was the only hotel I have EVER walked in the door and the bell captain smiled at me and said "Nice to see you again with us, sir." That was a while ago. The rooms are small, though most seem to have had some form of refresh in the last few years. It's the lobby and common areas, like the long hallway from the pool down past Savannah around to the South Tower elevators where you have the "Grandma's Old House" feel of old paint and older carpeting. It's been built onto and remodeled and rearranged in a way you don't get at the Big Three. Now to the specifically "Us" stuff. Good news. The room was ready on time. In fact we had some of us there ridiculously early on Wednesday to fight for the room we wanted. Cool. It was spotlessly clean and the air conditioning worked so well we borrowed an extra comforter from Housekeeping. It was GLORIOUS. Blinding white towels and nonstop hot water. Bad news. It was the wrong room. We had booked two queens and a fold-out couch, similar to a room on that same North Tower hallway we'd had at DragonCon '18, I think. I've stayed there eleven times now and it gets blurry. Now the correct answer to that, and from the senior manager present, is not "Our queens are smaller than regular queens, and so you got two of our queens." No, then it's not a queen. It's a double. I don't care what you decide to call it. So with the beds occupied by the rest of the party, I spent Wednesday night on the floor. I then had to DoorDash an air mattress and a pump so I was not on the floor for the rest of the stay, through Monday night. I live in rural Tennessee. I had literally never DoorDashed before in my life. Cool. Unless you're staying there with a room full of people to minimize your costs for one of the world's biggest science fiction conventions that again, THE STAFF KNEW BLOODY WELL WAS GOING TO HAPPEN, you will probably not have that problem. The rest of the party slept great. I was so tired at night that I slept better than I often do at home. So, it's a neutral point except for billing. The staff, except for the Chinese woman whose name I did not catch and who tried convincing my wife that a double is really a queen, were as helpful and accommodating as always. Maybe a little too accommodating. The DJ crew outside entertaining the convention registration line that wraps around the building was just a little too loud. And where credit is due, she was quite helpful on the issue of booking our room for next year when the reservation block opened Monday. That's a key point of the Sheraton's service that keeps us there. And yes, we're going back. Two of us in the room, and we booked a king. And fair warning, y'all, I have a king at home and I know what it looks like. Don't make me pack my tape measure. Other info. The hotel's limited food options were bolstered by half a dozen food trucks outside that were brought in for the event. So, I can't tell you what Fandagles or Collages is up to these days. I haven't been able to get a club room since '19. Miss Shirley and Jeff are going to think I died or defected to another hotel. Another point. Downtown Atlanta was never spectacularly clean or safe. The neighborhood is getting increasingly sketchy again, and I mean from the Sheraton westerly up the hill to the Westin and AmericasMart and northerly to the Hyatt-Marriott-Hilton axis. Expect aggressive homeless people and keep your mind on your security when stepping off the property. Atlanta PD did not have the saturation coverage of the "con bubble" that they have had in previous years. Outside of DragonCon week? Probably worse. Be forewarned. If you need to go into downtown Atlanta, you can still have a very good stay there. I have been extremely lucky. But do your research and acknowledge your experience could vary, and I am sorry I have to phrase it that way.…
I have made a reservation with free cancellation through Booking.com. Although I cancelled the reservation way before the deadline, never got the refund. Try to reach the propriety a bunch of times, but they don't answer.
What an awful experience. It was dirty. Carpet. Walls. Doors. The bathroom was small and full of grime. It was smelly. Smelt of weed. It needs to be closed and given a thorough clean and sanitised. Please avoid and it’s not worth the money. Over priced and not worth it.
I had housekeeping! Without asking. First time after probably 30-40 night since COVID started. Super suites, great bar (and bartender), wide variety of breakfast. Will definitely recommend. A.so close to dozens of restaurants. Hint, after checking in use entrance to top floor of parking garage from Mall parking lot. Never crowded and steps to elevator
My jewelry and other items were stolen on 7/17/22. Only 2 people had access to the room security and housekeeping I had to call the Atlanta Police. I will never stay at this hotel again. As of 7/22/22, I still have not heard from security.
Staff were always friendly, whether at front desk, in restaurants, in the lobby/garage lobby. No one was ever rude. Rooms are nice and big enough. Huge hotel close to a park and several restaurants. I would stay here again. No complaints with my 2 night stay. The catered breakfasts and lunches at our meetings were excellent. The catering staff were outstanding.