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Wyndham Atlanta Galleria

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1,068 Reviews from our TripAdvisor Community

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Showing 1,058: English reviews
Montgomery, Alabama
Reviewed 5 October 2016

This is a nice hotel it just has poor service. We arrived at the hotel at 4pm. Check in is at 3pm our room was not ready we had to wait about 30 or 40 minutes to find out they had given our room away. Then they gave us a queen size bed and a rollaway in a small cramped...

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Helpful?
1Thank shasha3a
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear shasha3a, I am sorry that you did not have the stay either of us wanted you to have. I also apologize that the fire alarm disturbed you. Fortunately there was no fire but we always defer to the fire department to declare an all clear to insure guest safety.

Reviewed 5 October 2016

I, along with two other colleagues, were in town all week for a Microsoft Conference. From the moment we checked-in until the time we left, we received exemplary service. Carmen, the manager on duty, IS A JEWEL!! She was as courteous, professional and helpful as she was funny. I would come back because of her, alone. However, the next morning...

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Helpful?
1Thank Manuel G
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear Manuel G, You met some of our super stars during your stay! I am so pleased our team made connections with you. We appreciate your business and hope you return soon to spend more time in the Atlanta area, there is plenty to do!

Charlotte, United States
Reviewed 4 October 2016

Not a bad stay overall, however, the customer service of the staff in the restaurant and guest services could use a refresher in customer service skills and professionalism. From asking for a room key as the original was inadvertently left in the room only to furnish an ID and the front desk associate stating she didn't see the middle name...

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
1Thank Theresa B
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear Theresa B, Please allow me to apologize for the inconveniences we caused you during your stay. While it saddens me, I can appreciate your reluctance to stay here based on your experiences. Knowing our staff personally and having a diverse team from many backgrounds, I can say with confidence that any disrespect was out of ignorance and not malice....

Placerville, California
Reviewed 4 October 2016

This was pretty much an average hotel stay - nothing special, but not horrible either. Pros: 1. A new shower cap was provided by housekeeping every day without asking - YAY!! This by itself gets it an extra star! 2. The area was nice enough (though it would have been much better if there were sidewalks or vegan-friendly restaurants within...

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank DKPrince
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear DKPrince, Thank you for sharing feedback from your stay. I checked with our chef in regards to vegan menu items and we do have a number of options using no animal products. Plus, most menu items can be made with substitutions to accommodate dietary preferences. I did some research and there are two restaurants near the hotel in Sandy...

Tampa, Florida
Reviewed 2 October 2016

Traveled from Tampa, Florida for business purposes to experience my first Wyndham stay. It was a nightmare. Between dirty bathrooms and poor housekeeping, fire alarms waking us at 5:45am, dust and mold in the vents and air conditioning that works only when it wants to, I am sorry to say I will not be returning. The hotel is undergoing new...

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Helpful?
1Thank sugarlagoon
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear sugarlagoon, Please allow me to apologize for letting you down, especially on your first experience at a Wyndham. Generally we get high scores for service and have many associates who get rave reviews from guests. I am sorry that you did not experience this on your visit. Your comments tell me we need to be more consistent in several...

Reviewed 1 October 2016

Although all the staff at this hotel is very gracious, I was terribly disappointed in the lack of management. The hotel is terribly understaffed even though management knew they would be full due to several events. Our room was not cleaned the first night we stayed. The second night it was cleaned sub par. The shuttle service drivers are completely...

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Helpful?
2Thank Andrea C
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear Andrea C, Thank you for sharing your feedback. I am sorry for the poor housekeeping service you received, there is no excuse for this. Staffing is a priority and we have recently welcomed several outstanding new associates to our team which will help greatly. I regret that there is a web site out there stating we have a hot...

Reviewed 1 October 2016 via mobile

I stayed here for a business trip, the service from everyone I encountered was excellent. From the servers at breakfast to Janet the bartender to the front desk. Rooms were clean and comfortable, omelets in the morning were outstanding. Would definitely stay again.

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Helpful?
Thank Keith L
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear Keith L, Our staff aims to please and I am comforted to know they did just that during your stay. We look forward to hosting your next Atlanta visit. And, thank you for the kind words about Janet and our breakfast team.

Charleston, South Carolina
Reviewed 27 September 2016

Ok, We drove @ 6 hrs to get to the hotel, check in went great. The hotel could use some tic on the outside parking area dirty. Once you walk in it looks great, lobby area, bar restaurant, pool, no complaints there. We arrived in our room and the first thing was in the bathroom and the room. The room...

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
1Thank Jaime C
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear Jaime C, I am so sorry for the frustrations we caused you with not one but two rooms with similar issues. I would have been irritated as well. I have shared your feedback with our housekeeping and maintenance departments as we need to focus on all these areas every day in every room. I appreciate you taking the time...

Catonsville, Maryland
Reviewed 27 September 2016

The Wyndham Galleria is a fine 8 story hotel just off I - 285 in an upscale area in north Atlanta.There is an attractive lobby upon entering and great bar and lounge to the left and nice restaurant with outdoor tables over looking the pool area.They have a nice indoor-outdoor combination pool with plenty of room for sun bathing. We...

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Helpful?
Thank Mark G
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear Mark G, You have clearly written reviews before! Well put Mark G. Don't forget our huge fire pit on the restaurant patio overlooking the pool. We look forward to welcoming you back.

Reviewed 26 September 2016 via mobile

Best hotel ever! The staff was great, especially Andrew the waiter! Everyone was friendly and made us feel at home. Whatever I needed they took care of. And their cook Ms. Mary was fantastic! She's a great cook! I would recommend this hotel to all my friends and family!

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Helpful?
Thank Kasey H
David R, General Manager at Wyndham Atlanta Galleria, responded to this review

Dear Kasey H, We are collectively blushing! Andrew and Mary are indeed a great team taking care of our guests at breakfast time. In fact, Ms. Mary was voted the 2016 food and beverage employee of the year for the entire State of Georgia! To all TripAdvisor readers, come experience one of Ms. Mary's omelets for yourself!

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Wyndham Hotels is proud to announce its newest addition to Atlanta. The Wyndham Atlanta Galleria. Situated in the heart of Metro Atlanta's most desirable business, shopping and restaurant district, the Galleria area. Ideally located inside the perimeter within minutes to Perimeter Mall, Buckhead/Midtown and Cumberland Mall. Featuring complimentary shuttle to MARTA and anywhere within a 5 mile radius (why drive and look for parking). Free parking on site. 24 Hour business center and fitness center. Chattahoochee Grill open for breakfast, lunch and dinner features Starbucks coffee. Indoor/Outdoor heated pool. Guestrooms feature oversized desk, task lamp, Herman Miller ergonomic chair, iHome, two-line speakerphone with voicemail ... more   less 

Additional Information about Wyndham Atlanta Galleria

Address: 6345 Powers Ferry Road NW, Atlanta, GA 30339
Region: United States > Georgia > Atlanta > Cumberland
Price Range: €106 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Atlanta Galleria 3.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Crowne Plaza Atlanta
Crowne Plaza Hotel Atlanta
Hotel Style:
#16 Best Value Hotel in Atlanta
#41 Business Hotel in Atlanta
#46 Romantic Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Atlanta Galleria staff and other travellers.
8 questions
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Questions? Get answers from Wyndham Atlanta Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away.”
aremark, 11 Apr 2017 | Read review
“Bring an ice chest.....no little frig.”
Likestolive, 6 Mar 2017 | Read review
“I stayed at the 6th floor and it was not bad.”
maloum2017, 3 Feb 2017 | Read review
“The 5th floor was very quiet, no road noise, away from the elevator.”
CBGeorgia, 21 Jan 2017 | Read review
“Higher floors are quieter, We stayed on 7th floor”
kbarc2, 6 Jan 2017 | Read review
5 of 5