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I stayed at the hotel for a professional meeting. It was renovating so the room choices were limited. One of the TV in my room on the 6th floor didn't work. Bathroom vanity was old and cracked. I wake up one morning, and water was...More
Response from Scott M, General Manager at Twelve Atlantic StationResponded 6 days ago
Please accept our sincere apologies for the inconveniences you experienced during your recent stay with us. As you noted, we are in the process of completing a renovation of our hotel and it has come to our attention that this work has created...More
We typically stay in Hilton hotels but this was convenient for the weekend and we went for it. At check in we were told we were being upgraded to a room that was newly remodeled and had a balcony- sounded great! We got to the...More
Response from Scott M, General Manager at Twelve Atlantic StationResponded 3 weeks ago
Thank you for taking a moment to share your experiences regarding your stay at the Twelve Atlantic Station. We sincerely apologize for the level of accommodations you encountered and are currently in the process of updating our guest suites in order to provide...More
I travel a lot for business and decided to stay here with my wife downtown, great idea wrong location. I reserved the hotel using my points then when I checked in the host decided to charge my card instead then said sorry but it will...More
Response from Scott M, General Manager at Twelve Atlantic StationResponded 12 January 2018
Thank you for staying at the Twelve Atlantic Station and for taking a few moments to share your experiences regarding our hotel. The level of service you received is not indicative of the level of service we wish to provide and we will...More
So glad to see this property joining the Marriott brand. It needs a little TLC in some areas, but overall will be a welcome addition to the family of products.
1. The front desk and valet staff were ultimately very good. Upon arrival, I tried...More
Was skeptical after reading some of the negative reviews, but gave it a try since it was an excellent location for our Thanksgiving vacation at Atlantic Station. We had only positive experience with all the staff we encountered...from valet, bell hop, reception desk, house keeping,...More