Tony, at the front desk, took great care of me. My room was exquisite. As usual my expectations were met. The quality justifies the price. The food options were limited, but there are lots of restaurant options close by. I definitively can recommend this hotel.
I stayed here for two nights to visit friends and really enjoyed it. The room looked new and was very comfortable. The gentleman in the front was very professional and knew my name. Nice! I reserved a spa day for a friend of mine and myself - was exceptional! The manager gave me my message and it was one of the best - thank you! The facial was very nice as well. Their names were Jeamae and Sharon. I highly recommend them! It will be nice when the restaurant opens, but there were plenty of wonderful restaurants nearby. Thanks for a wonderful visit to Atlanta!
We have been here several times and it never fails to amaze me. Had a massage at the spa, swimming in heated pool and jacuzzi, lots of places to eat around the hotel, the customer service is amazing! I recommend staying on the executive floors- free breakfast and happy hour at 6 with great wine and cocktails. Jermaine was our bellman was top notch!! Will be back!!
Our visits to the Intercontinental Buckhead are always much deserving and fabulous! We are always greeted by a friendly staff! Especially from Chantel and Jermaine. Upon arrival, our room was not ready even after the standard check in time. However, it was if the room not being available was ever real because Chantel and Jermaine took care of us like VIP! Top notch service all the way. We were complimented by giving access to the club lounge. They always have the most delicious snacks. We also received a special bottle of champagne and and chocolate covered strawberries. Service was exceptional! When we finally got to our room, our luggage had already been delivered by Jermaine. He promised he would see that it got to the room with no problem. Once again our stay was much needed and it is always pleasant when the staff cares about you! Until next time!!…
My wife and I checked in Friday 30th Oct 2022. We been coming here for 10 plus years and in the 7 years of coming here Jermaine has always been there to handle our bags for us. Very professional patient and all around great friend to my wife and I every visit. We had issues with our room not being finished. We went up to the Club level lounge to wait and have some drinks. Once we finished we received a call from the receptionist that our room was ready for check in. Jermaine made sure our bags were already in our room for us. I highly recommend staying here and don’t forget to ask for Jermaine.
The InterContinental Buckhead is one of my favorite destinations, and I've stayed there for reunions, weekend getaways, and, most recently, for a quick respite. They have remodeled it, and it is top-notch. My favorite floor is 21, and the Club Lounge is gorgeous. The same person handled my check-in and check-out (I regret not getting her name), and she proactively caught me as I left my room and checked me out in the Club Lounge to save time. I had spa services, and the spa's hostess at the front desk was excellent. She was welcoming and efficient and answered questions when I scheduled my appointment, reassuring me the person providing me service was terrific. And he was. Alex is why I'll be booking a Spa Intercontinental soon. Lastly, I encountered a slight issue (of my own making) when I was leaving. Mia Davis, in the parking garage/valet office alone, is enough reason to return to the Intercontinental Buckhead again and again. She was a calm, quick problem-solver, responsive and supportive, and her above-and-beyond customer service perfectly capped off the end of my stay.…
This was perhaps one of the best hotel stays I ever had. Check in - incredible. I’m a very light sleeper so I needed a quiet room away from elevator and it was heaven. The room was gorgeous and I didn’t want to leave! Everything was top notch. Service - amazing. Jermaine flashed a smile upon exit (he’s a gem). I travel a ton, stay at a lot of hotels - and lots of 5 star properties. This was perfect in EVERY way. I don’t think I’ve ever given that high of a review either. But this deserves it. Thank you!
The spa was closed on the two consecutive days I stayed and part of the reason I selected this hotel was for the spa. There was no concierge service. The room only had one robe for two people staying in the room. I mentioned the stay was for a birthday but nothing special was done or noted. Our waitress at dinner in the restaurant was subpar.
We enjoyed our weekend staycation. Were able to get an early check in around 1:30 pm and a late checkout at 2 pm. Got an upgrade to a king classic high floor. Seems like we got the same room from two years ago, but a bit more modern look and feel. Two quiet nights of sleep. Wanted to take a short nap on Saturday morning, but there was a wedding going on around 9:30 ~ 10ish and we could hearing someone playing the drums even from the 16th floor. Small little gym with six treadmills right beside each other, five elliptical machines and some free weights. Basic stuff for my weekend stay. Only had two issues: housekeeping came in while I was showering and we didn’t call for any service… also got charged for breakfast, but it was included in my stay as an IHG diamond elite.
We had an awesome stay. Very clean room, comfortable bed and the extra little touches that make a stay special. We were greeted by reception very politely and staff were just awesome during our visit, going out of their way to make it special. Highly recommend for a romantic getaway.