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Holiday Inn Atlanta - Northlake

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Traveller (32)
Room & Suite (44)
Dining (9)
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Overview
  • Excellent32%
  • Very good29%
  • Average12%
  • Poor12%
  • Terrible15%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)
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All reviewsburger theoryhotel's poolcomplimentary coffee in the lobbynight auditorthree stardefinately stay hereice machinea king size beddecent sizestone mountainstayed for one nightbeds were very comfortableshopping and restaurantsnice staysinkinterviewcouch
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11 - 15 of 152 reviews
Reviewed 28 July 2017

There were several softball teams staying at this hotel during our stay. Several of the families from our team left due to multiple issues: Moldy bathroom, dirty room, car broken into (of no fault to the hotel on this one), rude customer service at the...More

Thank michelle m
Reviewed 25 July 2017

A reasonably good hotel, not great though. Our room was clean, hotel's pool was reasonable as well, however, excessively used chlorine plus bad smell on occasion. The staff is friendly. Complimentary coffee in the lobby is left there since the morning until it gets cold....More

Thank Marcel D
Response from IHGService, Guest Relations Manager at Holiday Inn Atlanta - NorthlakeResponded 10 August 2017

Hi Marcel D, Thanks for taking the time to leave feedback, we're glad to have hosted your stay. It's disconcerting to learn that we fell below your expectations particularly in terms of our pool's condition and WiFi access. This is certainly not the impression we'd...More

Reviewed 9 July 2017 via mobile

Our stay was actually good for our first time at a Holiday Inn. The room was clean,beds were comfortable & breakfast was really good.The only two things I didn't like was that at check in I wasn't told about their $20 a night incidentals charge.I...More

1  Thank Corii83
Reviewed 3 July 2017 via mobile

This was truly the worse hotel stay I have ever experience. The desk clerks are clueless and do not even know how to do their job. The TV didn't work at all and when we called down, we were told "well I don't know how...More

Thank libbybell24
Response from IHGService, Guest Relations Manager at Holiday Inn Atlanta - NorthlakeResponded 18 July 2017

Hi libbybell24, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love to...More

Reviewed 18 June 2017 via mobile

Great location if you need to be in the East Atlanta area, not a bad ride to and from the airport either. Hotel is located in a business area so there are many things around, restaurants, retail, grocery etc. Lobby is pretty open and nice,...More

Thank KwhiteHa
Response from Lenord D, Front Office Manager at Holiday Inn Atlanta - NorthlakeResponded 27 June 2017

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ATLANTA-NORTHLAKE. I would like to start by apologizing to you for the inconveniences you faced during your stay. The issues mentioned in your review are...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Laundry Service
Concierge
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$106 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$106 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (32)
Room & Suite (44)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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CoriJ83
2 July 2017|
Answer
Response from daveinbarrie2016 | Reviewed this property |
I don't recall that on my bill however it was prepaid on my Amex card through their travel services but the hotel tried to bill me again on it ... twice.
1
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Room Tips
"3 rd floor has ice machine"
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"The higher the floor the better."
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"Take the proof of your booking!!! They tried to down grade me. 5th floor was very quiet."
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"for a good room stay elswhere"
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