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Oriana at the Topaz Hotel

Traveller (94)
Room & Suite (32)
Dining (11)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent21%
  • Very good38%
  • Average24%
  • Poor10%
  • Terrible7%
Oriana Hotel, is an 80 room hotel strategically placed in St. Paul's Bay, just on the outskirts of Bugibba. The current management running the hotel took over in early 2014, making guest satisfaction our priority. With constant upgrades and renovations we strive towards giving a better service, and making our guests stay as comfortable as possible.
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Property amenities
Pool
Restaurant
Bar/Lounge
Public Wifi
Free High Speed Internet (WiFi)
Banquet Room
Multilingual Staff
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Good to know
HOTEL STYLE
Family
Safe
HOTEL CLASS
Reviews(138)
Traveller rating
  • 47
  • 86
  • 54
  • 22
  • 15
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neo_marcopolo
Lesmo, Italy
13627
Reviewed 20 Oct 2018
We enjoyed the swimming pool on the roof of this hotel, with a panoramic view of the area at sunset.
Our room with twin bed was large and comfortable.
The hotel has an underground walking link to the main and larger hotel Oriana, where we had a substantial breakfast in the morning, with eggs cooked in 3 different syles, sausages, bacon, vegetables, cakes, salads and so on ... it was more a brunch than just a breakfast.
Service was good and hospitale. Just a bit akward, but acceptable, their procedure for a 50€ deposit, i case we damaged our room.
Thank neo_marcopolo
Response from OrianaMalta, Manager at Oriana at the Topaz Hotel
Responded 23 Oct 2018
Thank you, Neo for your review.
Coastal402237
11
Reviewed 19 Oct 2018via mobile
I visited the Oriana hotel this weekend with my boyfriend and as soon as we walked in there were some Italians complaining about the fact that they had to eat at topaz hotel and not at the Oriana which seemed to be the hotel they were staying at. After we checked in they asked us for a €50 diposit which we were not informed about followed by a €2 tax. After this we went to get a lift to our floor,this also had a problem as the screen number for the floors was broken therefore we did not know what floor we were stopping on. As we entered the room look nice but when I checked the towel there was a yellow stain on one of them the only suppliers that were given to us were soap which you have to get from on top of the on top of the bath (like you would find in a public bathroom). Moving onto safety when my boyfriend went out onto the balcony he told me that the balconies are joining and people can jump over onto ours from other rooms this is unacceptable as for safety reasons and the fact that we need to keep the door closed at all times
1 Thank Coastal402237
Response from OrianaMalta, Manager at Oriana at the Topaz Hotel
Responded 23 Oct 2018
Dear Coastal402237, Thank you for finding the time to write about our hotel. Unfortunately, we find your review unjust and not helpful to anyone. First and foremost, I find it very shallow, that you start your review by mentioning the Italian group. You have no way of knowing of what their problem is, yet you immediately jumped to the conclusion that the hotel did something wrong, just because you heard a part of someone else's conversation without knowing the facts of the case. Secondly, the guarantee is just similar to most credit card guarantees requested by most hotels worldwide and the €2 you paid in taxes is listed on all websites and platforms and is not our tax but one imposed by the government on all accommodation providers in Malta. Sorry about the screen on the lift, some guests damaged it a few weeks ago and we are waiting for the replacement from the lift servicing company. I am sorry if the towel had a stain, a simple call to reception would have gotten you a fresh new clean towel right away.
steveoakey001
11
Reviewed 16 Aug 2018
I booked a twin room as it was a trip with friends. I was allocated a double and had to threaten to leave for it to be resolved. The aircon leaked when left on and left a pool of water for us to slip on. The room looked in need of refurbishment. Cleaning staff were excellent.
Review collected in partnership with this hotel
1 Thank steveoakey001
Response from OrianaMalta, Manager at Oriana at the Topaz Hotel
Responded 23 Oct 2018
Thank you Steveoakey for your review. Sorry to read that we lacked in satisfying your needs. The department concerned has been informed.
MysteryReviews2
84
Reviewed 11 Aug 2018via mobile
Stayed here when my father and I filmed for a place in the sun. Loved the hotel, so in turn we have both returned whilst the house is being done up.
My stay this time was with my partner. Great facilities - no screaming children by the pool = perfect! Maid service daily. Very friendly staff on reception and very helpful. We would definitely stay again! Thank you :)
2 Thank MysteryReviews2
Response from OrianaMalta, Manager at Oriana at the Topaz Hotel
Responded 23 Oct 2018
Thank you. Hope you visit us again in the near future.
travel873
Amsterdam, The Netherlands
11
Reviewed 6 Jul 2018
Stayed here in June, Great reception staff, very helpful and polite. Cleaning, at a very high standard. Roof pool was fantastic. There is no pool-bar but it was easy to get served by the bar at the lobby. A/C cooled very well and the Wifi was easy to use with a good speed. Would for sure stay here again
Review collected in partnership with this hotel
1 Thank travel873
Response from OrianaMalta, Manager at Oriana at the Topaz Hotel
Responded 6 Jul 2018
Thank you travel873 for taking the time to review our property. We are happy to read that you have been satisfied with your stay with us.
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Questions & Answers
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Saz S
20 September 2016|
AnswerShow all 5 answers
Response from Leisure1st | Property representative |
Already answered, but answer is no only on the balcony.
0
Votes
Udai Z
22 April 2015|
Answer
Response from Leisure1st | Property representative |
Hello Udai, Thank you for your question. We have added a remark for your request of double bed. I can also confirm that all our rooms have a bath. The hotel itself does not have a parking, and you may park outside nearby to... More
1
Vote
Room Tips
"Our room was at the 4h floor and it was ok"
neo_marcopolo
20 Oct 2018
Read review
"Go somewhere else."
steveoakey001
16 Aug 2018
Read review
"Corner rooms have amazing large balconies."
travel873
6 Jul 2018
Read review
"One with some decent water pressure"
Scubapro1957
4 Jul 2018
Read review
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PRICE RANGE
US$34 - US$114 (Based on Average Rates for a Standard Room)
LOCATION
MaltaIsland of MaltaSt. Paul's Bay
NUMBER OF ROOMS
80
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