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Hotel Santana

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Hotel Santana
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1,291 Reviews from our TripAdvisor Community

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Showing 1,056: English reviews
Manchester, United Kingdom
Reviewed 12 May 2015

We have been going to Malta for over 20 years.....10 of which is at this lovely hotel, it used to feel like home from home. However, this year was ridiculously different as we were joined by raucous, rude, unthoughtful drunken clubbers who were up most of the night!!! I have to say there were 1 or 2 polite ones but...

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Helpful?
1Thank Kim42brfc
Sheffield, United Kingdom
Reviewed 11 May 2015

The buffet breakfast and dinner were very poor. Little taste or texture, school dinner standard. Fruit salad was tinned, vegetables overcooked, kept hot for too long after cooking. After three days we ate elsewhere even though we had paid for an evening meal. The serving staff were friendly and helpful. Access to the roof pool was via two steep flights...

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2Thank meg2102015
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, I have noted your review on TripAdvisor regarding Hotel Santana and regret to note that you were disappointed about some aspects of your stay with us. For the benefit of those reading this review allow me to raise the following points: Breakfast and dinner: At Hotel Santana we serve a full buffet breakfast and a full buffet dinner....

Edinburgh, Scotland, United Kingdom
Reviewed 11 May 2015

Had a fantastic stay at the Santana hotel in Malta. Great location and the food was excellent. The staff were all really helpful especially Donna at the bar who worked extremely long hours !!! and still had a smile on her face. The roof top pool area was a great place to chill out and sunbathe. Would highly recommend this...

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Helpful?
Thank Debbie B
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Debbie S., Many thanks for reviewing Hotel Santana on TripAdvisor, for sharing your experience at our hotel with other reviewers, for your most favourable comments about our hotel and staff and for recommending our hotel. We are most happy to note that you will return to Malta and to Hotel Santana and promise you our availability to assist you...

london england
Reviewed 10 May 2015 via mobile

close to bus station and 2 euro for day ticket can't be bad! Much cheaper than these expensive organised trips. bar open til 1am which is a plus if like me you go out on an evening for a stroll along the promenade. Facilities here are well presented the outdoor pool has lots of sun loungers on 2 levels and...

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2Thank ddees
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Ddees, Many thanks for reviewing Hotel Santana on TripAdvisor, for sharing your experience of our hotel with other reviewers and for your most favourable comments about our hotel and our staff. We hope that you will soon find the opportunity to return to Malta and would again choose to stay at our hotel. We promise you our readiness to...

York, United Kingdom
Reviewed 10 May 2015

We went to the Santana in June 2014, one of our many visits to Malta after an initial mix up with our room , we enjoyed a great week at this hotel . Large room , that was cleaned faultlessly by the hard working team. Well placed for the shops bars bus station etc . We had a room on...

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1Thank Anniebla
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Lesley T., Thank you for reviewing Hotel Santana on TripAdvisor, for sharing your experience of our hotel with other reviewers and for your comments. I note with pleasure that you will be returning this June and wish you a pleasant trip to Malta and a very enjoyable stay at our hotel. In the meantime I am also pleased to...

Island of Malta, Malta
Reviewed 10 May 2015

santana hotel is a good hotel we where in a suite room clean and good service....buffet breakfast was good the main food was English breakfast , santana hotel offers daily buffet dinner was moderate but breakfast was much better. But overall the hotel worth the money

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Thank morken11
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Morken 11, Thank you for reviewing Hotel Santana on TripAdvisor and for your comments about our hotel. We do hope that you will soon find the opportunity to visit our hotel again and assure you of our readiness to assist you with any future bookings. In the meantime Best regards Carmen Carmen Zammit Sales and Marketing Executive Hotel Santana

DURHAM
Reviewed 7 May 2015

HELLO, We have visited Malta about a dozen or more times over the years as a couple staying at several different hotels ,we stayed at the Santana last year & were so impressed we booked again for April, weve just returned home & had to write another review to say the standards of the staff /food/ cleaniness are even better...

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1Thank LG61DURHAM
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear LG61 Durham, Many thanks for reviewing Hotel Santana on TripAdvisor, for sharing your experience at our hotel with other reviewers and for your most favourable comments about our hotel. Above all, we thank you for your repeat custom to our hotel. We note with pleasure that you will be returning to Malta and our hotel in October, to spend...

King's Lynn, United Kingdom
Reviewed 6 May 2015

Just returned from a holiday in Malta. The Hotel Santana is exceptional. Lovely staff, great food with many choices, clean and in a really good position. I cannot fault it. I would rate it A+++++ Also the open top bus stops right outside the hotel so just right for a jaunt around the island.

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Thank Sue W
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Sue W.. Many thanks for reviewing Hotel Santana on TripAdvisor, for sharing your experience of our hotel with other reviewers and for your most favourable comments about our hotel. We hope that you will soon have the opportunity to return to Malta and that you will again choose to stay at our hotel. We assure you of our availability...

London, United Kingdom
Reviewed 4 May 2015

We really enjoyed our stay there. Food is very good and even the location. Very close to the sea front. Staff was very friendly. the room is very spacious and even the en-suite. Very relaxing stay overall.

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3Thank charming_star
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Charming Star, Many thanks for reviewing Hotel Santana on TripAdvisor, for sharing your experience of our hotel and for your most favourable comments. We hope that you will soon find the opportunity to return to Malta and that you will again choose to stay at Hotel Santana. We also promise you our availability to assist you with any future...

Derbyshire, United Kingdom
Reviewed 2 May 2015

just back from a week break at the Hotel Santana, Perfect location to all amenities , tour bus right outside the front door, the bus station is only 5 mins walk away. Plenty of bars and restaurants all within a short walk. The hotel was good, rooms kept very clean, have no complaints there, although it would be nice to...

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3Thank Brenda M
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Brenda M., Thank you for reviewing Hotel Santana on TripAdvisor, for sharing your experience at our hotel with other reviewers and for recommending our hotel. We hope that you will soon have the opportunity to return to Malta and will again choose to stay at the Santana and we promise you our assistance on any future booking. In the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Price Range: €34 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Hotel Style:
#3 Spa Hotel in St. Paul's Bay
#3 Luxury Hotel in St. Paul's Bay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santana staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best room would be the one at the front of the hotel overlooking the square, it also has full sun on the balconies after mid-day.”
 of 5 bubbles hislordship7, 5 Jan 2017 | Read review
“Avoid rooms at the rear as noisy street behind.”
 of 5 bubbles janet270, 7 Dec 2016 | Read review
“Ask for a refurbished room.”
 of 5 bubbles 3nigels, 28 Nov 2016 | Read review
“Best rooms in the new part views not brilliant but balconies good size did not USA a/c but told by others it was good”
 of 5 bubbles Linda433, 27 Nov 2016 | Read review
“Ask for a large room with balcony preferably overlooking back garden”
  • This is water not a shiny surface on balcony due to blocked drainage unable to sit out.
  • I am only a size 4 shoe
  • A previous occupier had obviously done some ironing
  • Loose tile and crumbling facia
  • Dampness in corner of room
 of 5 bubbles JanE180, 23 Nov 2016 | Read review
5 of 5
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