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WoodSpring Suites Richmond West

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21 Reviews from our TripAdvisor Community

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Showing 21: English reviews
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Maryland, New York
Reviewed 2 days ago NEW

I thought the young lady Elizabeth did a great job at explaining everything to me and making sure that I had everything I needed. The room was very clean. Overall this was a great place to stay. If I come back to the area I will be staying here again.

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Helpful?
Thank autumnbailey93
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Dear Guest, Thank you for sharing your experience at our hotel. Our goal is to provide the wonderful experience you had for all of our guests. From clean comfortable accommodations to a friendly and helpful staff, I am delighted that we exceeded your expectations. I will make sure Elizabeth is recognized for her service, and we hope to see you...

Reviewed 3 weeks ago via mobile

The staff was extremely helpful and the room was really clean. Better than I expected for a extended stay. Plan to stay there when travelling thru Richmond again. Wish there was more than one luggage cart.

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Helpful?
Thank princess p
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. We strive to exceed our guests expectations by providing a great product and a warm, friendly environment. I will share the feedback with my staff that we did this for you, and hope to see you again in the future. Kind Regards, Chris Clark General Manager

Washington DC, District of Columbia
Reviewed 13 September 2016

The first thing I noticed and appreciated about the hotel was the cleanliness and security of it. The next thing I noticed and appreciated about it was the courteous and accommodating front desk staff, to the very friendly and very hard working, housekeeping and maintenance staff. The next thing I noticed and greatly appreciated about it was the credits a...

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Helpful?
Thank LadyL0ver
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Thank you for taking the time to share your positive experience with us. We are delighted that you enjoyed your stay, and hope that you will have an opportunity to stay with us again in the future. Kind Regards, Chris Clark, General Manager

Reviewed 1 September 2016 via mobile

We stayed for a week, excellent service and had no problem getting a bedroom. Clean and all appliances work great, you feel safe and secured here! I recommend this place if you need a place to stay long term, rates are great too.

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Helpful?
1Thank Mileouskic
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Thank you for taking the time to share your experience with us. We strive to provide safe, clean, and comfortable accommodations and excellent service, and are delighted that we were able to deliver on that goal for you. We hope that you will have an opportunity to stay with us again in the future. Kind Regards, Chris Clark General Manager

Richmond, Virginia
Reviewed 31 May 2016 via mobile

I needed a hotel to place my family while they were in town for a graduation and honestly this wasn't my first choice. To make a long story short they were impressed and so was I. Their room was clean, friendly staff, overall a great experience!

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Helpful?
Thank DrJohnson80
Richmond, Virginia
Reviewed 20 November 2015

I made the reservation through the call center. After waiting so long for the front desk he couldn't pull up my reservation and tried to charge me different rate. I called again the reservation call center again and I got the confirmation number. And, he couldn't pull it up. The guys name is Matthew M.. I call the reservation center...

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Helpful?
2Thank moktar Z
WoodSpringHotels, Guest Relations Manager at WoodSpring Suites Richmond West, responded to this review

Hi, Moktar Z. We regret to hear you had such a poor experience with our contact center and with communication between the contact center and the front desk. It sounds like a need for training on both sides and we apologize. We know this is a late response but we will follow up and assure that we care about you,...

Richmond, Virginia
Reviewed 20 October 2015

You would think that when you walk into a place of business and your greeted by desk clerk, maintenance guy (whom seems to do nothing), manager of the property, and or housekeeper you would get a warm hello or even a smile! NOPE ... I had been staying at this hotel for quite sometime maybe 4-5 months the manager RUDE!...

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Helpful?
5Thank Irateextendedstay
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

We are sorry to hear that your experience with us was less then ideal. It is important to us that all of our staff treats all guests in a welcoming and comforting manner. We are sorry you did not feel that. Thank you for your feedback.

Richmond, Virginia
Reviewed 6 September 2015

I should have heeded the reviews. The manager, Pickering, is one of the rudest people I have ever met. After staying in the hotel two days, I asked her if I could use the bathroom on the 1st floor to change my slacks before leaving for work.I had just gotten a pair out of the dryer in the laundry room....

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Helpful?
1Thank jgtedder T
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.

Richmond, Virginia
Reviewed 2 March 2015

We stayed here for about 2 and a half weeks. I am always ify about staying in hotels but this place completely made me feel safe, secure, and comfortable. I didnt worry about anything. Room was extremely clean did not make feel uncomfortable it felt like my own home. Laundry room is open 24/7 I was able to use it...

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Helpful?
2Thank Jessica M
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

We are thrilled to hear this, Jessica. Thank you for sharing your experience, your recommendation and we hope to serve you again.

Stuttgart, Germany
Reviewed 24 July 2014

I'm a road warrior and was looking for a 1-3 month place to stay in Richmond while I worked a gig. The advertised price is awesome, and it is very appealing to have a small, clean simple place with a kitchen. The problem is that the room charges do not match the advertising. The rate is advertised as $280/wk, but...

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Helpful?
7Thank Roy M
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

We are sorry to hear that you experienced some issues with billing. Our goal is always to provide an extended stay hotel at a fair price. We are sorry to hear we fell short of your expectations.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Suites
  • Kitchenette
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
WoodSpring Suites Richmond West is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. • A front desk opened and staffed 24/7. • Daily housekeeping included in nightly rate. • Private bathroom in each suite (ADA and ADA w/ Roll-In shower available) • Guests can book by the night. Weekly and extended stay rates also available. Call or visit our site to learn more. ... more   less 

Additional Information about WoodSpring Suites Richmond West

Address: 6900 W Broad St, Richmond, VA 23230-1708 (Formerly Value Place Richmond West)
Region: United States > Virginia > Richmond
Price Range: €45 - €80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — WoodSpring Suites Richmond West 2.5*
Number of rooms: 121
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Questions & Answers

Questions? Get answers from WoodSpring Suites Richmond West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good People”
 of 5 bubbles autumnbailey93, 22 Feb 2017 | Read review
“In a walking distance you can find better service and better experience overall”
 of 5 bubbles m0ktarz, 20 Nov 2015 | Read review
“Stay somewhere else - anywhere else would be better”
 of 5 bubbles jgteddert, 6 Sep 2015 | Read review
“I love the city so the view towards broad st at night is very nice”
 of 5 bubbles jessicamS4420WW, 2 Mar 2015 | Read review
“Do not expect to be charged the advertised rate. Watch for unauthorized charges to your credit card. Do not expect the corporate office to be able to help you resolve unethical billing by the local hotel.”
 of 5 bubbles LK0162, 24 Jul 2014 | Read review
5 of 5