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WoodSpring Suites Richmond West

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WoodSpring Suites Richmond West
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24 Reviews from our TripAdvisor Community

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Showing 24: English reviews
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Reviewed 5 days ago NEWvia mobile

While at stay at Woodspring suites, there services to me and other customers I have witnessed are excellent. Well that's all I have for now but at the hotel I met this very smart and kind women named "Elizabeth" she bows how to please the customers and better yet she has patients better than mine that's all.... so if your...

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Helpful?
Thank Jerimiah S
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Thank you for your feedback on your great experience at our hotel. Our goal is to provide excellent service, and clean, comfortable rooms. We are glad we have been able to do this for you. Kind Regards, Chris Clark, General Manager

Richmond, Virginia
Reviewed 3 weeks ago

Great service well informed staff and friendly people.Staff is always checking up routinely making sure everything ok and in good order. Neighbors are very nice and friendly and everyone keeps to themselves.

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Helpful?
Thank nelsonanthony18
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Dear Guest, Thank you for your kind words about our property. We strive to provide attentive service, and great experience for all of our guests. We hope to see you again in the near future. Kind Regards, Chris Clark General Manager

Reviewed 3 weeks ago via mobile

WoodSpring Suites Richmond West management and staff is very friendly and welcoming. Elizabeth at the front desk, gave us a tour of the room before booking. She explained all of the services, rates, etc. In my opinion, she was delighted to give us a tour. She was extremely friendly and professional - such a delightful young lady to work with....

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Helpful?
Thank 23PsalmGod
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Thank you for sharing your wonderful experience at our hotel. We strive to care for the needs of every guest, and are delighted that you had a positive experience throughout your entire stay. We hope you will have an opportunity to stay with us again in the future. Kind Regards, Chris Clark General Manager

A TripAdvisor Member
Owensboro, Kentucky
1 review
Reviewed 4 weeks ago via mobile

Great Place to stay while traveling for 6 months working. Everything was clean and nice. The front desk staff along with the housekeeping staff were great to work with and the price for the room was low. Laundry on site.

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Helpful?
Thank A TripAdvisor Member
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Thank you for sharing your experience at our hotel. It was a pleasure having you as a guest, and I hope you will have an opportunity to come and stay with us again in the future. Chris Clark General Manager

Reviewed 2 February 2017 via mobile

The staff was extremely helpful and the room was really clean. Better than I expected for a extended stay. Plan to stay there when travelling thru Richmond again. Wish there was more than one luggage cart.

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Helpful?
Thank princess p
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. We strive to exceed our guests expectations by providing a great product and a warm, friendly environment. I will share the feedback with my staff that we did this for you, and hope to see you again in the future. Kind Regards, Chris Clark General Manager

Washington DC, District of Columbia
Reviewed 13 September 2016

The first thing I noticed and appreciated about the hotel was the cleanliness and security of it. The next thing I noticed and appreciated about it was the courteous and accommodating front desk staff, to the very friendly and very hard working, housekeeping and maintenance staff. The next thing I noticed and greatly appreciated about it was the credits a...

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Helpful?
Thank LadyL0ver
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Thank you for taking the time to share your positive experience with us. We are delighted that you enjoyed your stay, and hope that you will have an opportunity to stay with us again in the future. Kind Regards, Chris Clark, General Manager

Reviewed 1 September 2016 via mobile

We stayed for a week, excellent service and had no problem getting a bedroom. Clean and all appliances work great, you feel safe and secured here! I recommend this place if you need a place to stay long term, rates are great too.

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1Thank Mileouskic
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Thank you for taking the time to share your experience with us. We strive to provide safe, clean, and comfortable accommodations and excellent service, and are delighted that we were able to deliver on that goal for you. We hope that you will have an opportunity to stay with us again in the future. Kind Regards, Chris Clark General Manager

Richmond, Virginia
Reviewed 31 May 2016 via mobile

I needed a hotel to place my family while they were in town for a graduation and honestly this wasn't my first choice. To make a long story short they were impressed and so was I. Their room was clean, friendly staff, overall a great experience!

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Thank DrJohnson80
Richmond, Virginia
Reviewed 20 November 2015

I made the reservation through the call center. After waiting so long for the front desk he couldn't pull up my reservation and tried to charge me different rate. I called again the reservation call center again and I got the confirmation number. And, he couldn't pull it up. The guys name is Matthew M.. I call the reservation center...

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Helpful?
2Thank moktar Z
WoodSpringHotels, Guest Relations Manager at WoodSpring Suites Richmond West, responded to this review

Hi, Moktar Z. We regret to hear you had such a poor experience with our contact center and with communication between the contact center and the front desk. It sounds like a need for training on both sides and we apologize. We know this is a late response but we will follow up and assure that we care about you,...

Richmond, Virginia
Reviewed 20 October 2015

You would think that when you walk into a place of business and your greeted by desk clerk, maintenance guy (whom seems to do nothing), manager of the property, and or housekeeper you would get a warm hello or even a smile! NOPE ... I had been staying at this hotel for quite sometime maybe 4-5 months the manager RUDE!...

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5Thank Irateextendedstay
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

We are sorry to hear that your experience with us was less then ideal. It is important to us that all of our staff treats all guests in a welcoming and comforting manner. We are sorry you did not feel that. Thank you for your feedback.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
WoodSpring Suites Richmond West is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. • A front desk opened and staffed 24/7. • Daily housekeeping included in nightly rate. • Private bathroom in each suite (ADA and ADA w/ Roll-In shower available) • Guests can book by the night. Weekly and extended stay rates also available. Call or visit our site to learn more. ... more   less 

Additional Information about WoodSpring Suites Richmond West

Address: 6900 W Broad St, Richmond, VA 23230-1708 (Formerly Value Place Richmond West)
Region: United States > Virginia > Richmond
Price Range: €46 - €83 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — WoodSpring Suites Richmond West 2.5*
Number of rooms: 121
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Questions & Answers

Questions? Get answers from WoodSpring Suites Richmond West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose second floor”
 of 5 bubbles nelsonanthony18, 28 Feb 2017 | Read review
“In a walking distance you can find better service and better experience overall”
 of 5 bubbles m0ktarz, 20 Nov 2015 | Read review
“Stay somewhere else - anywhere else would be better”
 of 5 bubbles jgteddert, 6 Sep 2015 | Read review
“I love the city so the view towards broad st at night is very nice”
 of 5 bubbles jessicamS4420WW, 2 Mar 2015 | Read review
“Do not expect to be charged the advertised rate. Watch for unauthorized charges to your credit card. Do not expect the corporate office to be able to help you resolve unethical billing by the local hotel.”
 of 5 bubbles LK0162, 24 Jul 2014 | Read review
5 of 5