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Richmond Magnuson Grand Hotel

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240 Reviews from our TripAdvisor Community

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Showing 238: English reviews
London, United Kingdom
Reviewed 5 October 2012

The hotel is much better from my experience of three night stay than some reviews would lead you to believe. However, the hotel is tired and needs freshening up. My room was clean and comfortable. But it felt as tho' this was a lower grade hotel where they had simply added a few items to class it as a Crowne...

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Helpful?
Thank sas600
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear sas600, Thank you for taking the time to write us a review. I am happy to know that you found our room accommodations good enough for your stay. Please accept my sincerest apology if you found your stay less than satisfactory due to the television and Internet connection not working as expected. I have taken note and wish to...

Raleigh
Reviewed 15 September 2012

I stayed at the Crowne Plaza Richmond West 1 night on 9/14/2012. Well the front desk manager was nice, but that's as good as it gets. We were placed in a room on the 4th floor and advised to use the elevators at the 2nd entrance. Upon walking , it was apparent this hotel was in need of an overhaul....

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Helpful?
1Thank bking406
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear bking406, Thank you for taking the time to convey your comments regarding your recent experience with us. We are delighted to know that you appreciate the front desk manager and the quality of service provided. On the other hand, I would like to apologize for the inconveniences you have experienced over the elevator and some of the room amenities....

Hempstead, NY
Reviewed 11 September 2012

Stayed here as part of a pretty large bus group for the Richmond race. That said it should be noted that I can't speak for the "value" of the hotel, as the room was booked by and paid for by the bus company. As the race got over late, we arrived around 2am, and the night staff had everything ready...

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Helpful?
1Thank kristen2514
rpeters69, Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear kristen2514, Thank you for your comments on your recent stay at the Richmond Grand Magnuson Hotel. I apologize for the experience you had with your stay with us. We are currently under new management and are making the necessary changes to improve the quality and customer service at the Richmond Grand Magnuson Hotel. I assure you we have analyzed...

Bloomington, Illinois
Reviewed 6 September 2012

Very friendly front desk manager was only bright spot of this stay. Carpets are dirty throughout this large and mostly empty facility. Not only are they dirty because they need a real cleaning, they don't even appear to have been regularly vacuumed. Upholstery stained and dirty in my room. Solicitous front desk manager up-graded me at check-in to a suite....

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Helpful?
Thank Jordan C
rpeters69, General Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear Jordan C, Thank you for your comments on your recent stay at the Richmond Grand Magnuson Hotel. I apologize for the experience you had with your stay with us. We are currently under new management and are making the necessary changes to improve the quality and customer service at the Richmond Grand Magnuson Hotel. I assure you we have...

Salem, Virginia
Reviewed 20 August 2012

I stayed at the Crowne Plaza Hotel Richmond West during a recent visit to Richmond. All I can say, is that this is not an example of a typical Crowne Plaza Hotel. The front desk staff was nice enough, but that is about all the good I can say for this hotel. The carpet throughout the hotel is stained and...

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Helpful?
Thank Bill B
Elkton, Virginia
Reviewed 18 August 2012

The positive. Desk clerks were friendly and welcoming both on arrival and departure. Housekeeping staff helpful and polite. Beds were made with very nice linens, and 4 very fluffy pillows. Individual thermostat, AC worked very well. Bedroom area well cleaned and maintained. The negatives. On check in, requested a room with a fridge, was told, no rooms available with one,...

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Helpful?
Thank Katie B
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear Katie B, Thank you for choosing our hotel and providing feedback. I'm delighted you were pleased with our clean bedrooms, pillows and helpful front desk staff as we pride ourselves in excellent customer service. However, please do accept our apologies for not being able to deliver an exemplary service in some aspects of our hotel features. We are sorry...

Reviewed 9 August 2012

Not a good choice. Main problem is the nickel and diming for everything other than the room. Fridge and microwave? Extra. Breakfast? Extra. Special amenities? Nope. Nothing special about this place at all. Will be aware of this place if I return. Book something else and save your disappointment

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Thank longtailjim
Whitehouse, New Jersey
Reviewed 14 July 2012

I stayed here one night with family on the way home from a road trip. We booked through Hotwire at a discount and I still felt ripped off. The hotel looks nice enough from the outside and the lobby was nice. The staff we encountered were friendly and checked us in quickly. Hallway was dirty and dimly lit. The hallway...

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Helpful?
Thank fallaly
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear fallaly, Thank you for taking the time to write a review about your experience with us. I appreciate the compliment towards the staff and the level of service provided. I'm also delighted you were satisfied with the cleanliness of the bathroom and the beds. We work diligently to ensure our facilities are well maintained and we try our hardest...

Freehold, New Jersey
Reviewed 14 July 2012

I stayed here one night while on the way home from a road trip. We booked through Hotwire at a discount and I still felt ripped off. The hotel looks nice enough from the outside and the lobby was nice. The staff we encountered were friendly and checked us in quickly. After this things went downhill quickly. The hallway carpets...

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Helpful?
Thank xxmissvxx
IHGCare, Guest Relations Manager at Richmond Magnuson Grand Hotel, responded to this review

Dear xxmissvxx, Thank you so very much for sharing your experience with us. We are hospitality professionals who pride ourselves on delivering world class service to all of our guests and it makes us happy to read our staff was able to deliver the best guest experience during your stay. I'm also delighted you found the CD/MP3/Radio Alarm clock as...

Arlington, Virginia
Reviewed 14 July 2012

This hotel met our needs and was adequate for the rest we needed. It's not fancy. The room was clean. Everything was in working order. The kids enjoyed the pool. I wished they had offered a complimentary breakfast like so many other hotels do. The staff at the front desk were pleasant and willing to help. I obtained this room...

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Helpful?
Thank Rene J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more   less 

Additional Information about Richmond Magnuson Grand Hotel

Address: 6531 W Broad St, Richmond, VA 23230-2013 (Formerly Crowne Plaza Hotel Richmond West)
Region: United States > Virginia > Richmond
Price Range: €63 - €63 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Magnuson Grand Hotel 3*
Number of rooms: 282
Reservation Options:
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Also Known As:
Crowne Plaza Richmond
Richmond Crowne Plaza
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Questions & Answers

Questions? Get answers from Richmond Magnuson Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“non smoking, nice view, higher floors”
 of 5 bubbles emilysI8934NG, 12 Sep 2015 | Read review
“Don't but if you must try to be on the first floor. They have at least been renovated and don't smell terrible.”
 of 5 bubbles LizY121, 12 Sep 2015 | Read review
“Please do not stay here”
 of 5 bubbles tnic15, 6 Aug 2015 | Read review
“IMO, stay at a better hotel!”
 of 5 bubbles danbX4744GQ, 15 Jun 2015 | Read review
“If you must go here, ask for a room away from the drug users and possible prostitutes.”
 of 5 bubbles thomaslL9505NG, 17 Feb 2015 | Read review
5 of 5