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Suburban Extended Stay Hotel - Richmond

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92 Reviews from our TripAdvisor Community

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Showing 89: English reviews
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Brooklyn, New York
Reviewed 11 January 2017 via mobile

It fit the bill because we needed a hotel at the last minute that allowed dogs. The front desk staff were helpful and pleasant. The room was not as clean as it should have been. There was a piece of spaghetti stuck to the door. The bathroom had a good shower, but some of the fixtures were worn looking or...

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Helpful?
Thank Shira L
sesrichmond, Assistant Manager at Suburban Extended Stay Hotel - Richmond, responded to this review

Thank you for coming to trip advisor and rating our hotel. We appreciate all your feedback and hope that you will come back in the future. I understand how important it is to have a clean room and have brought this to my lead housekeeper and we will be making all the necessary steps to fix these issues. I will...

Woodford
Reviewed 9 January 2017

What a great staff here. They are friendly, upbeat, and just wonderful they know how to treat a guest and they go the extra mile. Probably the best front desk staff that I've encountered in a long time and I can only go to say how good the management probably is at this place. Highly recommended!!

Review collected in partnership with this hotel
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Thank wtfdude183
sesrichmond, Assistant Manager at Suburban Extended Stay Hotel - Richmond, responded to this review

Thank you for coming to trip advisor and rating our hotel. I appreciate all your kind words . We hope to see you again soon when you are in the area so you can see some of the improvements we have made to our hotel. Sincerely, Sarah Brumfield Assistant Manager / Sales Manager

El Paso, Texas
Reviewed 31 December 2016

My short business trip was extended three years. The staff around all spectrums were great. They were friendly and accommodating. They went out of their way to connect with the clients and provided excellent service regardless the demand.

Review collected in partnership with this hotel
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Helpful?
Thank barryarussell
sesrichmond, Assistant Manager at Suburban Extended Stay Hotel - Richmond, responded to this review

Thank you so much for coming to trip advisor and rating the hotel. I appreciate all your feedback and was sorry to see you leave but I know that you wanted to be with your family . I wish you luck with your new job and hope when you are ever in the Richmond area you choose to stay with...

Reviewed 28 November 2016 via mobile

My stay was great "Ms.Reneater" gave excellent platinum customer service! She was a great help and gave assistance always when my family had questions and needs. The stay was great and clean.I would recommend

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Helpful?
Thank thurshond
sesrichmond, Assistant Manager at Suburban Extended Stay Hotel - Richmond, responded to this review

Thank you for coming to trip advisor and rating our hotel . We love to see reviews like this . I am glad that you got the service that you deserve and look forward to seeing you again when you are in the area . Sincerely, Sarah Brumfield Assistant Manager/ Sales Manager

Reviewed 30 September 2016 via mobile

I like too thank nita the 2nd shift desk lady for the short time we met her she is very plesent too talk too allways smileing and puts joy in our lives thank you sarah wes helpfull too our stay at the hotel fusia the housekeeping lady was allways plesent to our stay. Once again thank you for our stay...

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1Thank Dennis C
Italy
Reviewed 16 August 2016

This hotel (I would rather call it a "residence") is certainly a good accomodation as long as you have a car. In fact, it is about 20 km from Richmond downtown and I saw no signs of public transportation around. Rooms were clean and provided with a kitchen. Wifi is free and works properly. The hotel has free parking in...

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2Thank EnzoPu
sesrichmond, Manager at Suburban Extended Stay Hotel - Richmond, responded to this review

Thank you so much for coming to trip advisor and rating our hotel. We love to give all our guests that home away from home experience . We do have a bus line that runs up and down broad street the name of the bus line is GRTC. If you are ever in the area again I would be glad...

Reviewed 10 August 2016 via mobile

The staff has been excellent addressing any concerns. Sarah, the manager has been extremely helpful and accommodating. All my contractors and subs are all raving about their stay. Great job y'all. When I leave for my monthly trip home, I feel like I am leaving family behind.

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1Thank timpoc1223
sesrichmond, Assisatnt Manager at Suburban Extended Stay Hotel - Richmond, responded to this review

Thank you for coming to trip advisor and rating our hotel . I appreciate all your kind words. We want everyone to have that home away from home experience when they stay with us . I hope if you ever come to the Richmond area you come stay with us and check out some of our renovations that we have...

Reviewed 7 August 2016 via mobile

J.B a awesome house keeper cleaned the room so well and went over and beyond when asked to clean tub! Front desk clerk was Very friendly and professional. I will definitely stay again. Rooms very clean and comfortable.

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1Thank La La M
sesrichmond, General Manager at Suburban Extended Stay Hotel - Richmond, responded to this review

Thank you so much sfor taking the time to give us a review. I am glad you had a plesant stay. Hope to see you again

Reviewed 28 July 2016 via mobile

I am a traveling nurse and I have stayed at a variety of places. This hotel was fabulous ! The room was spotless, the employees were top notch and I had no problem sleeping during the day since I am a night shift worker. If my work brings me back to Richmond, I would definitely return here. After having a...

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Helpful?
1Thank Amanda D
sesrichmond, Assistant General Manager at Suburban Extended Stay Hotel - Richmond, responded to this review

Amanda, Thank you so much for coming to trip advisor and rating our hotel. I am glad that you did stay with us and that we made everything pleasant for you . I remember when you called the hotel and we spoke about where you were staying and that you wanted to find somewhere else .We look forward to seeing...

Richmond, Virginia
Reviewed 12 July 2016

I was very happy during my stay at Suburban. Sarah is so amazing. She helped me in so many ways, especially when I screwed up my reservation through Priceline. She and Karin and Michelle are always the same: FRIENDLY, SMILING, and KNOWLEDGABLE.My room was clean and comfortable. The only issue was not having a stove. But I was okay. Ill...

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Helpful?
1Thank Jeffrey F
sesrichmond, Assistant General Manager at Suburban Extended Stay Hotel - Richmond, responded to this review

Jeffrey, Thank you so much for taking the time to write a review about your experience at our hotel. I am so glad that I could help out . We always want all our guests to have that home away from home experience . I am glad you wanted to stay a extra 2 weeks because of our great customer...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel is conveniently located to Interstates 64 & 95 in the West End of Richmond, near the intersection of Broad St and Parham Rds. Interior Corridors, Vending Machines on every floor and a Ice Machine. ***Affordable Monthly Rates*** ... more   less 

Additional Information about Suburban Extended Stay Hotel - Richmond

Address: 7831 Shrader Road, Richmond, VA 23294
Region: United States > Virginia > Richmond
Price Range: €55 - €85 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Suburban Extended Stay Hotel - Richmond 2*
Number of rooms: 143
Reservation Options:
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Also Known As:
Suburban Extended Stay Richmond
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Questions & Answers

Questions? Get answers from Suburban Extended Stay Hotel - Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The king size bed room with large refrigerator makes for an extremely comfortable stay.”
 of 5 bubbles barryarussell, 31 Dec 2016 | Read review
“Avoid Room 218 it seems to have a bug problem, all other rooms I have stayed last 4 times did not have an issue.”
 of 5 bubbles mattdV5939XB, 14 Oct 2015 | Read review
“"free wifi" that doesn't work = no wifi don't bother asking for anything special - the staff are lazy and hostile and will sneer at you.”
 of 5 bubbles efm123, 11 Aug 2015 | Read review
“Don't get the handicapped room as the shower always let water onto the floor”
 of 5 bubbles wvawannabee, 9 Jun 2015 | Read review
“Just watch which ones they put you in. And make sure you check your paper work”
 of 5 bubbles hangnloose, 16 Feb 2015 | Read review
5 of 5