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Holiday Inn Express Richmond I-64 Short Pump Area

Booking.comUS$122*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Richmond I-64 Short Pump Area
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157 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Richmond I-64 Short Pump Area
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Showing 152: English reviews
Reviewed 21 September 2015 via mobile

It was a nice place. The bed was comfortable and soft. Used the fridge. Love the soaps & lotions. The washer came in handy. Cons: microwave didn't work, humidity was high & the dryer took forever to finish. Overall though the people were nice and the breakfast was excellent!

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Helpful?
Thank Chad S
E C, Above Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Chad S, Thank you for reviewing Holiday Inn Express Richmond Northwest. It's great to hear that you found our guest beds to be soft and comfortable, and the use of our laundry facilities to be helpful. We apologize for falling short of your expectations during your last visit, and we will be sure to forward along your comments to...

Bowmanville
Reviewed 17 September 2015

Holiday Inn Express Richmond needs to brighten the decor and update the bathroom facilities. Thought they were dark and unwelcoming and out dated. It did not give that usual fresh clean feel that they usually give. Also the continental breakfast did not include the usual cut up fresh fruit that we have always had.

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Helpful?
Thank skibums1
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear skiburns1, Thank you for taking the time to share feedback. We will pass your comments onto our corporate team for further discussion and apologize for any inconvenience. If you'd like to discuss further, please reach out to Krystal Powell at our corporate office at (434) 822-2161, ext 325. Thanks again for your comments and we hope to have another...

Asheville, North Carolina
Reviewed 13 September 2015

Everyone was very friendly and we added a 2nd night on short notice with no problem. And we were able to get a ground floor as requested. But the original booking in July was for $118 with taxes of $15. a night with AAA. We were actually charged $128 plus $17 in taxes. Something changed in the pricing in a...

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Helpful?
Thank Charles F
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Charles F, Thank you for taking the time to share feedback. The price you were quoted at booking should have been honored and we would like to help make this right - please reach out to Krystal Powell at our corporate office at (434) 822-2161, ext 325. We do apologize that your room fell short of your expectations and...

Reviewed 11 September 2015 via mobile

During a recent business trip to Richmond, we stayed at this hotel. The hotel was clean, well maintained with easy I64 access. The staff was very accommodating. Housekeeping went out of their way to make sure we had everything we needed. The Breakfast attendant was Super. She treated everyone as if she had invited them into her home. A couple...

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Helpful?
Thank Melissa R
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Melissa R, Thank you for taking the time to review our Holiday Inn Express! I'm glad you had a good stay overall and plan to return the next time you're in Richmond. It's also great to hear you found our staff so helpful & friendly! We do apologize for the aspects that fell short of your expectations and appreciate...

Baltimore, Maryland
Reviewed 8 September 2015

This was a nice place to stay! My only issue was that housekeeping starts knocking on the door before checkout time way too early! The continental breakfast was really nice compared to other places. You should check this place out if you are in the area.

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Helpful?
Thank TravelDivaNay
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear TravelDivaNay, Thank you for reviewing our Holiday Inn Express! I'm glad you had a great stay overall and our team appreciates your recommendation. We do apologize for any inconvenience with our housekeeping team and will follow up on your comments with our staff. Otherwise, thanks again for your comments and we look forward to your next stay! David Amick...

Reviewed 2 September 2015 via mobile

Checking into hotel was an average welcoming, it was nothing to special for an IHG member. Our room smelled so cleaned and I couldn't point out any flaws. The mini refrigerator was perfect for the yogurt and fruit we had for morning. O'Charleys, the restaurant next door, has a variety of good food and cider on tap while the price...

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Helpful?
Thank Tommy L
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Tommy L, Thank you for your review and recommendation! We're glad you had a good stay overall and found us so clean. However, we do apologize our staff made you feel a bit rushed and appreciate you bringing your concerns to our attention to follow up with our housekeeping team. Otherwise, thanks again for your comments and we hope...

Cropseyville, New York
Reviewed 1 September 2015

We were midway on a long drive and spent 1 night here. It exceeded expectations. The property was well-maintained in general. The room was spacious, clear, well-appointed, and the beds and pillows were SO comfortable. We especially appreciated the friendly and helpful service provided by the young woman who checked us in (night audit shift). The hot breakfast (included in...

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Helpful?
Thank Karen B
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Karen B, Thank you for reviewing our Holiday Inn Express! We're glad you had a great stopover and hope you enjoyed the rest of your travels. It's also great to hear how much you loved our complimentary breakfast! Thanks again for your praise and we look forward to seeing you the next time you pass through Richmond. David Amick...

Raleigh, North Carolina
Reviewed 28 August 2015

This is lesser than most of my experiences with Holiday Inns or Holiday Inn Expresses. Room is decent - clean, a little on the dark side. Typical flat screen TV. Beds are comfy. Bathroom is a little date you can spy some mold in the grout. Breakfast is above average. Scrambled eggs with cheese, pancake maker (YES!), and yogurt with...

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Helpful?
Thank archiphoto
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear archiphoto, Thank you for taking the time to share feedback regarding your stay. We're happy you found your room clean and comfortable, and our complimentary breakfast above average! However, we do apologize for the aspects that fell short of your expectations and appreciate you bringing your concerns to our attention. We will follow up with our team to ensure...

Paris, Kentucky, United States
Reviewed 12 August 2015 via mobile

The big man rasheem got me, a beleaguered traveller two big bottles of chilled water when I arrived late, rasheem deserves 5 stars! The humidity in the rooms was a little high though - but great courteous staff! Convenient location - cannot complain

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Helpful?
Thank CJAB1976
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear CJAB1976, Thank you for your review - I'm glad you found our staff so friendly and helpful after a long drive! We do appreciate your feedback regarding your room and apologize for any inconvenience. Otherwise, thanks again for your praise and we hope to see you for another stay soon! David Amick Daly Seven, Inc

Charlotte, North Carolina, United States
Reviewed 2 August 2015

My daughter and I were in Richmond to tour the University of Richmond and wanted something close to campus in a decent price range. This hotel is situated off I-64 in an asphalt-heavy strip mall, so don't expect well-landscaped grounds. On the plus side, Holiday Inn has upgraded many of the room interiors, including these, so you will get fluffy...

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Helpful?
Thank Tom L
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Tom L, Thank you for taking the time to write a review - I'm glad you had a comfortable stay and found our staff very friendly! We appreciate your feedback regarding what we can do better and will share your comments with our corporate team. Otherwise, we're glad you found us a good option for a one-night visit and...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Whether you travel for business or pleasure, the Holiday Inn Express Richmond I-64 Short Pump Area hotel near Innsbrook is here to provide you with the quality, comfort and security that you need. Conveniently located off of I-64 in Richmond's West End, we are near fine restaurants, malls and leisure attractions. You'll have room to work, relax, and make the most of your stay. Amenities, such as wireless high-speed Internet, a fitness center, plush towels, and luxurious bedding mean every night is a great night. Every day starts right with our hot delicious Express Start breakfast. ... more   less 

Additional Information about Holiday Inn Express Richmond I-64 Short Pump Area

Address: 9933 Mayland Dr, Richmond, VA 23233-1462
Region: United States > Virginia > Richmond
Price Range: €99 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Richmond I-64 Short Pump Area 2.5*
Number of rooms: 113
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Also Known As:
Holiday Inn Express Richmond - i64 At Innsbrook Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn
Hotel Style:
#19 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Richmond I-64 Short Pump Area staff and other travellers.
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Questions? Get answers from Holiday Inn Express Richmond I-64 Short Pump Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick any room and get the same results. Poor quality for this hotel.”
robertsD8348MV, 20 Mar 2017 | Read review
“Stay on the highest floor.”
Travelingman16, 30 Dec 2016 | Read review
“For families looking for a bathtub for the kids, it is a handicap accessible tub. If you don't need that, the shower is a better choice!”
472hunterw, 17 Sep 2016 | Read review
“Holiday Inn is the perfect place to stay for a great night's sleep”
HorseyCowMulePig, 1 Jun 2016 | Read review
“Room 134 is very spacious and quiet and conveniently located next to the side entrance”
mattn118, 3 May 2016 | Read review
5 of 5
Booking.com
US$122* /night
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PricelineUS$121
Expedia.comUS$122
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Prices are for 1 room, 2 adults
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