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    Holiday Inn Express Richmond I-64 Short Pump Area

    9933 Mayland Dr, Richmond, VA 23233-1462
    011 353 1800 937 225
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    1/1/2018 2/1/2018
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    Traveller (6)
    Room & Suite (28)
    Storyboard
    Overview
    • Excellent34%
    • Very good42%
    • Average12%
    • Poor6%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Family Rooms
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Holiday Inn Express Richmond I-64 Short Pump Area
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    Rooms
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (170)
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    1 - 5 of 165 reviews

    Reviewed 2 weeks ago

    The first room we were given did not have a functioning TV, there was no HDMI cable attached and non available. The Keurig coffee pot was filthy, covered with dust. There were only 2 hangers so we asked for more which we did receive. We...More

    Thank Nedda H
    Response from E C, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 2 weeks ago

    Thank you Nedda for taking the time to review your recent stay. We apologize that some aspects of your stay fell below expectations. We agree that the housekeeping oversights were unacceptable, and this is being addressed immediately. We are retraining all our staff and performing...More

    Hotel's Favourite
    Reviewed 22 July 2017

    This is our favorite place to stay on our getaways in Richmond. Very good location (close to I-64 which means to Downtown), close to some great parks, in a nice safe area. Front desk is efficient and polite, hotel maintenance team keeps everything in very...More

    1  Thank pyatachok
    Response from Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 24 July 2017

    Thank you for the 5-Star Review of our hotel! We love to hear that you had a great stay with us and enjoyed our good location. We look forward to the next time we see you! Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond...More

    Reviewed 9 November 2017

    Typical Holiday Inn Express, located on the edge of town, close to shopping areas and interstate highway. Having said that no noticeable traffic noise. Hotel room was a good size, clean. Manageress held a get to know you session in the evening where snacks and...More

    Thank rob3066
    Response from E C, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 10 November 2017

    Thank you for taking the time to review your recent stay with us. We are happy to hear you enjoyed our quiet rooms and Manager's reception! We apologize that mud was left on the floor for that long, as it is unacceptable. We have addressed...More

    Reviewed 15 October 2017 via mobile

    The hotel is in a nice location. The staff is very nice and friendly. The hotel needs to update the furniture in the room. The mattress on the bed is very old and sinks in the middle. It did not allow my wife and I...More

    Thank Arankaglenn
    Response from E C, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 16 October 2017

    Thank you for taking the time to provide feedback on your recent stay. We deeply apologize that you had issues with you mattress as they were replaced last year. We will be sure to have our maintenance team check the bed springs, as it sounds...More

    Reviewed 10 October 2017

    Ok,I realize checking in a hotel after 10 pm,is not the smartest travel tip.However, one would think the staff would not place a valued IHG Priority Club member in a room situated right beside vending and the elevated.Now, without mentioning the horrendous mess in the...More

    Thank glynr34
    Response from Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump AreaResponded 12 October 2017

    Thank you for taking the time to provide feedback on your recent stay. We deeply apologize that our elevator was running slowly, and we would never want any of our guests to have to carry a stroller up and down steps. We generally do not...More

    SpringHill Suites Richmond Northwest
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    Country Inn & Suites By Carlson, Richmond West at I-64
    630 reviews
    #23 of 82 hotels in Richmond
    4.2 km
     
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Free Parking
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Self-Serve Laundry
    • Dry Cleaning
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$113 - US$144 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 113
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Booking.com, Priceline, IHG, Hotwire, Orbitz, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Holiday Inn Express Richmond I-64 Short Pump Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Richmond
    • Also Known As
    • Holiday Inn Express Richmond - i64 At Innsbrook Hotel Richmond ,
    • Holiday Inn Richmond ,
    • Richmond Holiday Inn
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    Traveller (6)
    Room & Suite (28)
    Dining (2)
    Pool & Beach (2)
    Hotel & Grounds (31)
    Bathroom (4)
    Business Centre & Event Rooms (3)
    Nearby
    Nearby HotelsSee all 82 hotels in Richmond
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    Ask a question
    Questions & Answers
    aworldfullofstars
    7 November 2017|
    Answer
    Response from E C | Property representative |
    You need to be 21 to check in to our hotel
    0
    Votes
    Janie S
    11 January 2017|
    Answer
    Response from Rebecca R | Property representative |
    Hi Janie, We do allow cats as long as they are properly caged. There is a $50 non refundable fee per stay. It is always a great idea to call the hotel before making your reservation to ensure that there is availability... More
    0
    Votes
    Janie S
    11 January 2017|
    AnswerShow all 4 answers
    Response from Rebecca R | Property representative |
    We do allow cats as long as they are properly caged. There is a $50 non refundable fee per stay. It is always a great idea to call the hotel before making your reservation to ensure that there is availability, since we have... More
    0
    Votes
    Room Tips
    "Away from the elevator,So Slow,and the ice machine and vending."
    Read review
    "Seems all the rooms we stayed in were great"
    Read review
    "Higher floor for quiet room"
    Read review
    "Pick any room and get the same results. Poor quality for this hotel."
    Read review
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