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I had booked a room here through Expedia for June 17th 2017 and pre-paid for the room and got confirmation from expedia. But when I reach there at 5pm, Juan at front desk says "Oh. I forgot to call you to tell that I don't...More
1 Thank Sanjay M
Response from 00esa, General Manager at Extended Stay America - North Chesterfield - ArboretumResponded 23 June 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Don't think bedsheets are replaced Daily since ours still had human hairs all over and stains. No pillowcases and remote looked like it had never been cleaned. Rooms need a major make over as they are falling apart.More
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Thank Tony G
Response from 00esa, General Manager at Extended Stay America - North Chesterfield - ArboretumResponded 13 June 2017
Tony, please accept our apologies for your unpleasant experience at our hotel. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in...More
I had a couple issues with this hotel. First, when we got to the checkin counter, there was no one there. We stood around for a while and finally someone yelled, I'll be there in a minute. That happened every time we went to the...More
Every review you read about this hotel is true. The hotel is understaffed. Amenities are not as they claim to be. Rooms are without any kitchens utensils or coffee pot. Apparently, you need to ask for them
Continental breakfast is a granola bar and/or prepackaged...More
1 Thank Moonshadow123
Response from Manager_11525, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 27 April 2017
I received a copy of your review, and wanted to take a moment to personally respond. The condition of the room and the hotel experience you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we...More
Very nice place to stay. But i think they should go to a card based system for the laundry because they don't have quarters sometime. This way longer staying guests can wash without the need of quarters.More
Thank RICKIE L
Response from Manager_11525, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 7 April 2017
Thank you for taking the time to share your experience. I am glad to see you were pleased with your accommodations during your stay. We will also make sure to take note about our on-site laundry facilities. Thank you again for sharing your experience with...More
US$82 - US$130 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Homestead Studio Suites Richmond / Midlothian Hotel Richmond ,