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Hilton Richmond Hotel & Spa / Short Pump

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Hilton Richmond Hotel & Spa \/ Short Pump
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1,020 Reviews from our TripAdvisor Community

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Showing 1,016: English reviews
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Suffolk, United States
Reviewed yesterday NEW

Gorgeous property - traditional on the outside, contemporary on the inside. Beautifully appointed rooms, comfortable beds, large showers, etc. Meeting space is comfortable and easy to navigate. Conference food was excellent. Conveniently located in Short Pump, near lots of shopping and dining options.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 498theresae
Lynbrook, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 25 February 2017

Once again my stay at the Hilton Short Pump Hotel was 110% great. On my stay I needed the assistance of the front desk on two occasions. On both occasions, Maggie, at the front desk resolved the matter that I needed help with quickly, professionally and with ease. Some people would say that it is Maggie's job and yes that...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank bg691
About Hotel's Favourite Review
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings bg691, Thank you for taking a few moments to share a review of your recent stay at our property. I am ecstatic to hear about your incredible experience during the time that you spent here with us. We are truly fortunate to have an amazing front office supervisor like Maggie on our team of hospitality professionals to take such...

Roanoke, United States
Reviewed 3 days ago NEW

I have stayed at the Hilton in Short Pump about 4 times, and I have never been disappointed. The location is ideal for visiting Richmond on the western end, with lots of shopping and dining nearby. The rooms are quiet and the staff are excellent. This is a very well managed hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lori T
North Attleboro, Massachusetts
Reviewed 3 days ago NEW

Spa services were spotty. Facial caused skin irritation. The overall stay was good. Pool was clean on the day we were there. Room was clean but the internet service was very slow. Breakfast was ok from the self service.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Kurt W
Houston, Texas
Reviewed 5 days ago NEW

Nice room, comfortable bed. On the Go breakfast dismal. Decor is odd, somewhat modern somewhat typical hotel. There was no real "Spa" feeling to the location. Overall overpriced for what you get. Would stay somewhere else for the money spent.

Review collected in partnership with Hilton Hotels & Resorts
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Thank G7136QNcg
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings G7136QNcg, Thank you for taking a few moments to share a review of your recent stay with us. I am pleased to hear that your room was to your liking and our signature Hilton beds provided you with a good night's rest. Our hotel does have Aura Spa located on the first floor just down the hallway from the...

Fredericksburg, Virginia
Reviewed 6 days ago NEW

I love this place all employees where very nice will return. The food was great and the service was on point. Shuttle pick us up on time and the experience was very very very great I will recommen 'this hotel

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Oaj321
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Oaj321, Thank you for taking the opportunity to share a review of your recent stay with us. I am very pleased to hear that our team members took excellent care of you during the time that you spent here with us. Your positive comments about the delicious food and timely manner that you were able to enjoy it in...

Saint Louis, Missouri
Reviewed 1 week ago

Comfy and clean! Definitely would stay again. Slightly overpriced. For that price you would think everyone would get a complimentary breakfast, not just those that paid an additional 25 dollars. Overall very nice though.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rebekah K
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Rebekah K., Thank you for sharing a review of your recent stay with us. It is great to hear that you found your room to be very comfortable and the overall cleanliness of the room met your expectations. I am very sorry to hear that you felt our hotel was overpriced. Being the only full service hotel in the...

Harrisonburg, United States
Reviewed 1 week ago

Hotel and service was great. Food in Shculer's for the price was Dry Steak and Hard Tough Shrimp. Eat somewhere else for better service and quality of food for the price! Hotel rooms are very roomy and clean. Internet service is a little slow especially later in the evenings when the hotel is full.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Gary H
Fishersville, Virginia
Reviewed 1 week ago

The best thing about this hotel is the appetizers at the bar. Toasted ravioli is the bomb. Only negative is they allow dogs here. Had a barking dog on my floor but staff handled it very professionally. Free parking, great rooms. Close to lots of shopping.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank rogerwC1257KA
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear rogerC1257KA, Thank you for your review and staying at the Hilton Richmond Hotel and Spa in Short Pump. We appreciate your feedback. I would like to apologize for the barking dog that impacted your stay, however I am pleased that the staff handled your complaint in professional manner. Since our property is a pet friendly hotel, the 2nd floor...

Severna Park, Maryland
Reviewed 1 week ago via mobile

I would not recommend for a family. My daughter and I were there for a field hockey tournament along with other team families. Rooms were clean and nice and it was also a bonus that breakfast was included. The down side was the rooftop bar and restaurant after 9 or 10'pm you had to be 21 years or older and...

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Helpful?
1Thank Heidi G
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Hello Heidi G, I believe your review was sent to the wrong hotel. My hotel is the Hilton Richmond Hilton and Spa in Short Pump, we are located 20 minutes from the Downtown Richmond area which is where you stayed. I'm sorry you did not have a pleasant stay during your visit to Richmond. Next time you are in town,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Region: United States > Virginia > Richmond
Price Range: €162 - €292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Spa Hotel in Richmond
#1 Business Hotel in Richmond
#2 Green Hotel in Richmond
#3 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Hotel & Spa / Short Pump staff and other travellers.
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Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room midway between the elevator lobby and the end of the hall.”
jiml3222, 8 Apr 2017 | Read review
“Try for 8th floor club level.”
tombob7, 3 Apr 2017 | Read review
“Higher floors have pleasant views”
18554travel, 18 Feb 2017 | Read review
“Ask for Executive Level”
kingfriday_xiii, 6 Feb 2017 | Read review
“I didn't find it noisy anywhere.”
PoppyC64, 3 Jan 2017 | Read review
5 of 5