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HYATT House Richmond-West

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HYATT House Richmond-West
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708 Reviews from our TripAdvisor Community

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Showing 703: English reviews
Knoxville, United States
Reviewed 14 August 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Mark C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Reviewed 14 August 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank PAMELA C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

New York City, New York
Reviewed 12 August 2016 via mobile

We had a great stay a few nights back. Great location, clean room and excellent service. I left behind my prescription glasses by mistake. I had zero expectations in getting them back when I called late that evening. the hotel had it logged in and were prompt in letting me know that house keeping had located it when cleaning the...

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Helpful?
Thank curryprinceny
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Curryprincey, I appreciate your recommendation of our hotel to other travelers. I am thrilled that you enjoyed your stay at our property and still felt that we took good care of you even after you checked out. I am so happy to hear that we were able to locate your glasses and that Jamee made the process as smooth...

Asheville
Reviewed 11 August 2016

We spent three nights here. This is the way a hotel should be. Great rooms, Great staff, excellent breakfast buffet, and excellent public space. Our room was wonderfully equipped with everything you could need. I would highly recommend staying here. The only slightly negative thing I could say is that it shares its parking with the mall so when the...

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Helpful?
Thank Jeff S
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Caribret, I am so happy that you felt that our hotel was the way that a hotel should be from the well equipped rooms all the way to our staff members. Our Hyatt team works so hard to make sure that our guests have a great experience and leave wanting to return. Our location in the mall allows for...

Summerfield, Florida
Reviewed 10 August 2016

Got a special rate on a fabulous 3 room suite thru TripAdvisor and it overlooked the lovely Short Pump Mall facility with restaurants a short walk out of the hotel. In town doing genealogy, the suite was perfect for spreading out our paperwork and wifi for our computer research. It was a pleasant stroll to the mall for lunch and...

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Helpful?
Thank Terry and Maril... R
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Terry and Maril...R, I am so happy that you found our hotel to be perfect for researching your family history. Our suites are definitely very spacious and great for working in. I am delighted that you were able to take advantage of our location in the mall. Everything that you need is located just right around the corner, so...

Charlotte
Reviewed 10 August 2016 via mobile

I found this hotel on Hotel Tonight. For $129. I wasn't expecting much. I was shocked! The room was not spacious but very comfortable and well designed. The location was excellent, being in the Short Pump mall area. Two very nice restaurants are right downstairs. The second floor infinity pool rivals anything you would see in Vegas. Put this one...

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Helpful?
Thank Jeff N
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Jeff N, Thank you for your suggestion to other travelers about adding our hotel to their bucket list. I am pleased to hear that we exceeded your expectations and that you were pleasantly surprised when you arrived to a comfortable room. Our infinity pool is certainly great for relaxing, and not to be missed when visiting. Thank you for...

Bowling Green, United States
Reviewed 9 August 2016

Just book it now. You won't regret it. The hotel is placed in a gorgeous outdoor mall with restaurants and stores within walking distance. The pool/hot tub/lounge area is relaxing. The breakfast is above and beyond the standard continental. Modern and classy.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Charlene G
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Charlene G, I appreciate you taking the time from your busy schedule to write our hotel a review on Trip Advisor. I am so happy to hear that you enjoyed our location in the mall, and I hope you were able to shop and eat at every place that you wanted! Thank you for mentioning our outdoor fire pit and...

Reviewed 8 August 2016 via mobile

Amazing location! My family and I stayed here for vacation for 4 days an sing room, great maid service room was cleaned well everyday , beautiful pool and lobby just a great location in the heart of everything you need to be comfortable! Will def be back !

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Thank Nicole S
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Nicole S, I am happy that you picked our hotel for your four day vacation spot while visiting Richmond. Thank you for mentioning your housekeeping service. Our housekeepers work hard to provide the best service possible for our guests at the hotel. You were right when you said that our location was in the heart of everything. Our attachment...

Richmond, Virginia
Reviewed 7 August 2016

This is a great hotel! The staff were very polite and accommodating. The room was extremely clean and the corner suite is very spacious. The bathtub in the living area was amazing! I would highly recommend staying at this hotel. We didn't use any of the amenities as we were only there for a short stay. We'll definitely be back...

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Helpful?
Thank sfotovat
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear sfotovat, Thank you for choosing our hotel during your visit to Richmond. I am happy to hear that during your stay you encountered friendly and accommodating staff. Our staff works hard to make sure that all of our guests feel welcome and have everything that they need for a great stay. I am glad that you were able to...

Reviewed 6 August 2016

Review collected in partnership with Hyatt Hotels
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Thank Maureen D
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St #1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: €124 - €240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
12 questions
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6 months ago
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Questions? Get answers from HYATT House Richmond-West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End of hall on any floor.”
 of 5 bubbles Sm00chie8, 16 Mar 2017 | Read review
“great for traveling with families: ask for double queen room connected to king suite”
 of 5 bubbles gregsH2219YK, 21 Feb 2017 | Read review
“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
“the cost of the suite was not much more than the other rooms, be sure to check it before booking!”
 of 5 bubbles kindredspirits, 27 Nov 2016 | Read review
“Top Floors & Tub Suite is a MUST!”
 of 5 bubbles 149tasiam, 14 Nov 2016 | Read review
5 of 5